Make sure you select the number of tickets you want and the category/package - if you reject the first option given, you need to change it when you apply again.
My youngest's friend was buying for 4 people on the Thursday. Did as we did in rejecting the first option given. Then went back in and was offered great tickets. Took them. Paid the £680 (used her mum's card, with her mum's permission).
She's now only realised she bought 1 single top-price package, which is what it defaults to. She's 15. And she's inconsolable. Her mum is trying to sort it, but not getting anywhere.
I presumed that AXS would have been understanding, but they are refusing a refund.
It was the girl's own card, too - she is 15. She'd been saving for months from a part-time job. She was expecting to get three-quarters of the cost back from the other 3 friends, but now she's lost everything. Won't go on her own.
It's pretty fucking shitty by AXS.
Anyone have any legal suggestions on this? Apparently it was her own bank card, too (she's been saving for months from working part time)
I dare say if Taylor Swift were to get wind of this, she'd sort it, but I bet she gets inundated with sob-stories.