Topic: ST renewals

[Danny Boys Dad]

Anyone else having a problem using a new card? It has rejected mine twice, even after adding one of them to my saved card list.

Also asked me if I wanted to renew for a friend or family member and when I ticked yes it brought up the details of two people on my F&F list who are also ST's and won't let me unselect them.

Tried to renew my own and it rejected the new card and tells me to try again in half an hour

Last year I could renew both of ours really easily

EDIT: It wouldn't let me do both in one transaction but has let me do mine on one of the new cards, now refusing to let me renew the other one using the same card

[gazzalfc]

Did you type the new card details in or use the drop-down?

I always find I have to type the card details in to get it to work

[Danny Boys Dad]

Did you type the new card details in or use the drop-down?

I always find I have to type the card details in to get it to work

Typed them in. Have tried both new cards and even an old card.

EDIT: sorted via the chat this morning, staff very helpful but what a system.

[LuverlyRita]

Anyone else having a problem using a new card? It has rejected mine twice, even after adding one of them to my saved card list.

I used a new card today and it was fine. I was expecting trouble over the price because I've crossed the boundary from full-price to over-65's price but remarkably they got that right too!

[Danny Boys Dad]

I used a new card today and it was fine. I was expecting trouble over the price because I've crossed the boundary from full-price to over-65's price but remarkably they got that right too!

It's just random I think, I never had any problems before this.

Congrats on the cheaper ST! Not far off that myself now

[LuverlyRita]

It's just random I think, I never had any problems before this.

Congrats on the cheaper ST! Not far off that myself now

Not sure congratulations is in order. I'd happily pay full price if I could wind back the age clock 

[uppercentenary92]

I renewed 2  same card one after the other, no problem. I have spent the last 24 hours trying to do mine the last one, used 3 different cards, different account and rejected each time !!

[Danny Boys Dad]

I renewed 2  same card one after the other, no problem. I have spent the last 24 hours trying to do mine the last one, used 3 different cards, different account and rejected each time !!

Mad isn't it, makes no sense at all

[RedPat]

I’m having a fucking nightmare trying to renew 2 season tickets saved card fails tried 3 other cards all failed even though I’m getting push notifications from my bank Aib bank in Ireland thank god I didn’t leave it until the last day

[uppercentenary92]

Mad isn't it, makes no sense at all

In the end, did live chat and did it over the phone. Madness

[Belmont butty]

Renewed ours with a credit card online. No issues. Maybe the problem's been sorted.

[Shanklygates]

Hope so. I need to do mine this week

[Philipm20]

Did mine and my mates yesterday went through fine with a card I have not used before.  It does state that the billing address of the card has to match the person paying, which I know has caused issues in the past.

[CHOPPER]

Without doubt the most un-user friendly website on the planet. The clubs that is, not this farce.

[rustynut9]

Just renewed my season ticket… didn’t see an option for auto cup? Have I fucked up somewhere

[gazzalfc]

Just renewed my season ticket… didn’t see an option for auto cup? Have I fucked up somewhere

Did you have it the season just gone?

My mate who didn't take the auto cup scheme for the Europa league wasn't allowed to take up the champions league next season

[rustynut9]

Yer had all cups for years on it. Renewing it for me mum and fucked it up which makes it worse 🤣

[gazzalfc]

Yer had all cups for years on it. Renewing it for me mum and fucked it up which makes it worse 🤣

Think it's a phone call to the ticket office or the LFC help chat then I'm afraid

[Birdontheshirt]

Just renewed my season ticket… didn’t see an option for auto cup? Have I fucked up somewhere

Son's got same problem.  Two of us in family renewed our seasies and autocups earlier this week, but when son came to renew his this evening, the autocups didn't show up for him.  He's eligible for all 3 autocups, same as us, but website doesn't give him any way of opting in.  Contacting club seems to be way forward.

[liversaint]

Son's got same problem.  Two of us in family renewed our seasies and autocups earlier this week, but when son came to renew his this evening, the autocups didn't show up for him.  He's eligible for all 3 autocups, same as us, but website doesn't give him any way of opting in.  Contacting club seems to be way forward.

I’m in same boat as your lad. Renewed last night, didn’t get the option for cups. Absolute shitshow

[Philipm20]

Think auto cup is showing now, mate just renewed his and it showed

[Birdontheshirt]

Think auto cup is showing now, mate just renewed his and it showed

Club are saying on chat that they're aware there was an issue on the website, but that it was sorted out this morning and shouldn't affect anyone renewing now.  But seems that anyone who renewed their seasie whilst problem was ongoing, still has to contact them to sort out their autocups.   

[liversaint]

Club are saying on chat that they're aware there was an issue on the website, but that it was sorted out this morning and shouldn't affect anyone renewing now.  But seems that anyone who renewed their seasie whilst problem was ongoing, still has to contact them to sort out their autocups.   

That’s right. I’ve been on live chat, they’ve took my details and confirmed it will be sorted, probably on Tuesday. If in doubt, get in touch.

[liversaint]

That’s right. I’ve been on live chat, they’ve took my details and confirmed it will be sorted, probably on Tuesday. If in doubt, get in touch.

Email received yesterday as promised,all now sorted.