did they mate completely forgot
Probs just are ticket office. Half arsed, some doing it some not
to be honest when the lads I go with got Anzi they said they hadn't even booked flights there were waiting for Tickets first, then when they went to pick them up form the ticket office they said they had their flights. Woman wasn't bothered to write them down and said it was fine.
Seems a reasonable excuse. Most sane people who aren't sure if they are going to get a ticket for something in the non-football world wouldn't book flights until they were guaranteed a ticket.