Author Topic: FA cup tickets stolen.  (Read 105701 times)

Offline Jonathan Hall ☆☆☆☆☆☆

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Re: FA cup tickets stolen.
« Reply #680 on: May 9, 2006, 11:13:46 pm »
they've 1,600 people to contact.  That is over 130 man hours to phone them and see if the tickets have arrived.  Then they've got to sort everything else out.

Incorrect. How many of the ones sent out were bundled together. Our supporters club qualified for about 30 tickets for this final, all of them gone. There won't be 1600 single envelopes.
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Offline ttnbd

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Re: FA cup tickets stolen.
« Reply #681 on: May 9, 2006, 11:13:50 pm »
Tim, can i assume you have a ticket?

At this moment in time i have no idea if i will be getting in to the ground because of the stolen tickets.

I think you might deserve to get a few comments thrown back at you.

Nope mate.  No ticket.  Am in the ballot but am not overly worried if I don't get a ticket.  If anything it'll save me from spending money I can't afford at the moment.  If I had one which was stolen I'd be pissed off but I'd be aiming my anger at the FA/cardiff not the ticket office.
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Re: FA cup tickets stolen.
« Reply #682 on: May 9, 2006, 11:14:02 pm »
Fucckinghell folks its only a game.



Not like you have any gripes about ticketing is it, looking at your sig like

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Re: FA cup tickets stolen.
« Reply #683 on: May 9, 2006, 11:14:17 pm »
Well, we will have to disagree mate,  I respect your views very much.  And certainly don't want to argue.

But, the angst (and idiotic ranting you refer to) on here is in my opinion entirely unnecessary.  And should have been with a little more foresight, planning and execution.

Are all these people riled up without foundation?  Don't want an answer by the way;  but the Club (not the TO) are not without responsibilities to their 'family'.

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Offline Kez

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Re: FA cup tickets stolen.
« Reply #684 on: May 9, 2006, 11:15:33 pm »
No thanks.  Yes there is a problem with the tickets but people are being idiotic with who to blame here, they see the ticket office as an easy target.  Everyone on here are just getting themselves worked up.

Everyone on here knows the club are ringing those affected by the robbery.  No need to come on here ranting and raving over it.

As for extra staff, the club sold about 6,000 more tickets for the semi final in the same time period as the final tickets have been on sale for.

If I was in their position I'd be doing my nut and rightly so. Short of kicking the cat, what do you expect these people to do?

"Oh, sorry, you're now probably not going to the Cup Final so all that money you spent on train tickets and hotel deposits is null and void unless you can swap them to someone elses name? And yeah, alright your ticket was stolen, but Cardiff won't reprint the tickets so, er, tough cookies." - You basically get told that and you're not going to rant and rave a bit? Sure you're not...what are you stoned or something?

Nope mate.  No ticket.  Am in the ballot but am not overly worried if I don't get a ticket.  If anything it'll save me from spending money I can't afford at the moment.  If I had one which was stolen I'd be pissed off but I'd be aiming my anger at the FA/cardiff not the ticket office.

Of course you would. You'd be all level headed about being in Shaun's position, where his guaranteed ticket has failed to materialise with only 3 days to the big day, leaving him with the unenviable position of either sending his son in alone, or depriving him of a cup final ticket.
« Last Edit: May 9, 2006, 11:17:36 pm by Kez »

Offline liamo3

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Re: FA cup tickets stolen.
« Reply #685 on: May 9, 2006, 11:17:56 pm »
they've 1,600 people to contact.  That is over 130 man hours to phone them and see if the tickets have arrived.  Then they've got to sort everything else out.

But hold on... there are times were they make things impossible for themselves
In any other industry they would be slattered at this stage, the paying public are not responsible for the staffing problems of the ticket office in fairness.
I told you about the tractor doing the pillar box 2001 and all the tickets had off, now they hitting the vans, what next, guns in the T O window.

Offline Kez

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Re: FA cup tickets stolen.
« Reply #686 on: May 9, 2006, 11:21:22 pm »
they've 1,600 people to contact.  That is over 130 man hours to phone them and see if the tickets have arrived.  Then they've got to sort everything else out.

And that argument would hold water if there was only one person in the Ticket Office. But say there are 30 people on the phones, that's only 4 and a bit hours each. Easily get done in 1-2 working days.

1600/30 = 53 and a bit phonecalls. Not really a big ask, is it?
« Last Edit: May 9, 2006, 11:23:06 pm by Kez »

Offline rodderzzz

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Re: FA cup tickets stolen.
« Reply #687 on: May 9, 2006, 11:22:38 pm »
assuming everyone answers.

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Re: FA cup tickets stolen.
« Reply #688 on: May 9, 2006, 11:24:08 pm »
Yes this is the FA and the stadiums situation, but the ticket office have made it 100 times worse with their all-too often experienced inadequacy.

It doesn't take days to type into a spreadsheet the ticket entitlement and the amount of expected customers. It takes seconds.

It doesn't take days to inform the authorities of the possibility of 1600 tickets going missing and to start formulating a plan. It takes seconds.

If the club would have started selling tickets earlier they would have left more than 3 days at the end for an event like this to be rectified. A week would have been plenty of time to issue everyone with a new ticket, or to sort other arrangements out with the stadium but they didn't leave themselves this time.

In this day and age it is harder for the touts to get hold of tickets. This won't be the last time tickets sent in the post are stolen or vanish - how else are the touts going to get hold of their tickets?

Offline Kez

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Re: FA cup tickets stolen.
« Reply #689 on: May 9, 2006, 11:24:27 pm »
assuming everyone answers.
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Offline Paul Ando

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Re: FA cup tickets stolen.
« Reply #690 on: May 9, 2006, 11:28:57 pm »
And that argument would hold water if there was only one person in the Ticket Office. But say there are 30 people on the phones, that's only 4 and a bit hours each. Easily get done in 1-2 working days.

1600/30 = 53 and a bit phonecalls. Not really a big ask, is it?

30 people on the phones? wishfull thinking.
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Offline Kez

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Re: FA cup tickets stolen.
« Reply #691 on: May 9, 2006, 11:31:24 pm »
30 people on the phones? wishfull thinking.

It shouldn't be. LFC is a major business and it should operate one in the run up to such a major event. If they are fool enough not to employ appropriate levels of staff for the occasion then more fool them, they deserve the abuse being thrown at them.

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Re: FA cup tickets stolen.
« Reply #692 on: May 9, 2006, 11:31:56 pm »
But hold on... there are times were they make things impossible for themselves
In any other industry they would be slattered at this stage, the paying public are not responsible for the staffing problems of the ticket office in fairness.


Spot on.   You have a problem - you sort it.   You don't get rid of it by making it some other poor bugger's problem.

Nope mate.  No ticket.  Am in the ballot but am not overly worried if I don't get a ticket.  If anything it'll save me from spending money I can't afford at the moment.  If I had one which was stolen I'd be pissed off but I'd be aiming my anger at the FA/cardiff not the ticket office.

I've huge respect for you, but you are well off the mark with this one.   I've never missed a final in my long life.   And if I weren't one of the lucky ones who actually did get a ticket that I'd been guaranteed, I'd be clawing lumps out of the doors at Anfield, never mind constantly phoning or waiting for calls which don't get made.   And nobody, and I really do mean nobody - would stand between me and my getting a ticket for Saturday.
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Offline daveyg

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Re: FA cup tickets stolen.
« Reply #693 on: May 9, 2006, 11:32:56 pm »
Does anyone know when the TO started making the calls to people?
Would it be safe to assume if you have not yet had the dreaded phone call then your ok?

I ordered online on Wednesday because I was away down south with work, otherwise would of gone up and got them in person.
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Offline Kez

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Re: FA cup tickets stolen.
« Reply #694 on: May 9, 2006, 11:33:58 pm »
I've huge respect for you, but you are well off the mark with this one.   I've never missed a final in my long life.   And if I weren't one of the lucky ones who actually did get a ticket that I'd been guaranteed, I'd be clawing lumps out of the doors at Anfield, never mind constantly phoning or waiting for calls which don't get made.   And nobody, and I really do mean nobody - would stand between me and my getting a ticket for Saturday.

I can just imagine you standing outside the Ticket Office screaming blue murder, clawing at the doors and windows as the metal shutters come down after someone hit the "panic it's Maggie on the warpath" button on the inside ;D

But like you, and as Shaun has suggested, I'd be camped outside the damn office until my ticket was delivered to me. The only reason I'm not currently ranting my way into the wee hours is because I can't go to the final.

Offline liamo3

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Re: FA cup tickets stolen.
« Reply #695 on: May 9, 2006, 11:41:34 pm »
Well I'm off to make my baby's bottles for tomorrow so
I hope to fuck everyone that is due a ticket gets sorted and thats the only positive thing
I can leave with regarding current situtations......

I told you about the tractor doing the pillar box 2001 and all the tickets had off, now they hitting the vans, what next, guns in the T O window.

Offline 4pool

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Re: FA cup tickets stolen.
« Reply #696 on: May 9, 2006, 11:44:26 pm »
::)

The FA can be accused of many things with relating to this shambles, poor security isnt one of them.

You don't think security of tickets isn't the FA responsibility?

Was it not impossible for the FA to personally deliver the tickets to the clubs instead of using the post? Pick them up at the printers and take them to 2 clubs...hard job that..

Either we are a club of supporters or become a club of customers.

Offline cowtownred

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Re: FA cup tickets stolen.
« Reply #697 on: May 9, 2006, 11:47:30 pm »
Well I'm off to make my baby's bottles for tomorrow so
I hope to fuck everyone that is due a ticket gets sorted and thats the only positive thing
I can leave with regarding current situtations......



Well in mate.

Good luck these next few days.  Keep me in touch as it goes on, as I will you.  If I end up having to fly to Liverpool on Thursday, let me know if there's anything I can do for you....

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Offline Joshytoohotty

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Re: FA cup tickets stolen.
« Reply #698 on: May 9, 2006, 11:50:08 pm »
You don't think security of tickets isn't the FA responsibility?

Was it not impossible for the FA to personally deliver the tickets to the clubs instead of using the post? Pick them up at the printers and take them to 2 clubs...hard job that..



No mate, tickets were robbed being delivered from the TO to the respective addresses.

If the tickets were robbed going from the FA to the TO then you wouldn't have people who'd bought tickets having them robbed because LFC never sell tickets without having them in hand. You'd just have FA Cup Final tickets being robbed that wern't assigned to anyone in paticular.
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Re: FA cup tickets stolen.
« Reply #699 on: May 9, 2006, 11:56:54 pm »
  And nobody, and I really do mean nobody - would stand between me and my getting a ticket for Saturday.


What ? even Jack Bauer, come on Maggie there's no getting past Jack. in fact come to think of it , the tickets were probably being looked after his terminally dim daughter Kim which would explain everything....

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Offline Veinticinco de Mayo

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Re: FA cup tickets stolen.
« Reply #700 on: May 10, 2006, 12:00:52 am »
Just to answer one of Shaun's questions.   From talking to a few lads I know who got tickets it seems that the N blocks were held back for sale on Thursday.  Very harsh on the people with 3+ credits, but otherwise fair (ie. ST holders with seats on the sides got offered similar seats on Weds, Kop season ticket holders got offered seats behind the goal on Thurs).  It seems the N tickets had all sold out by 10.30 though.  Lad getting ours queued from 7.30 but you had to be there before 6 to get chance of an N spec.

Other than that, and all the usual problems with lost apps etc I think the sale would probably have proceeded fairly smoothly (if slowly) if it weren't for the robbery. 

I think the main culprits here are:

1. The FA for having a ticket distribution system which encourages touting and inflates ticket prices to such an extent that they are such a lucrative target.

2.  Millennium Stadium for not having a better system in place to deal with such an eventuality.

3.  Royal Mail - given the lucrative and high profile nature of the collections you would have thought that a little extra security would have been prudent.

That's not to exonerate the TO who could be faster and more open, but this is probably one of those times when there were always going to be people who were unhappy.  West Ham's allocation method seemed equally unpopular with the ticketless ST holders who were on SSN last week.
« Last Edit: May 10, 2006, 12:14:03 am by Veinticinco de Mayo »
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Offline jc68

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Re: FA cup tickets stolen.
« Reply #701 on: May 10, 2006, 12:12:44 am »
Some points from an occaisional poster

1. The guy from the millenium stadium speaking on radio merseyside tonight was a disgrace.
    The main reason he gave for not issuing new tickets was to "protect his staff". That is just pathetic. He did not utter a single word of
    sympathy for the people affected.

2. The tickets state that they "remain the property of the FA"

3. The FA are happy to take most of the tickets including all of the best seats and what have they done - absolutely nothing.

4. The person who took the tickets should rot in hell.

5. While this is not really the fault of the ticket office they have been found wanting time after time.
    1600 tickets cup final ticket should leave Anfield under armed guard, not in the back of Postman Pat's van

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Offline Maggie May

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Re: FA cup tickets stolen.
« Reply #702 on: May 10, 2006, 12:19:41 am »
I can just imagine you standing outside the Ticket Office screaming blue murder, clawing at the doors and windows as the metal shutters come down after someone hit the "panic it's Maggie on the warpath" button on the inside ;D

Yeah.   Mr May has the same visions.   Mentally files them in the same folder as "Granny Bashing - Reversed".  :-\    Possibly an issue to be discussed during the close season.


What ? even Jack Bauer, come on Maggie there's no getting past Jack.

NOBODY can withstand a Maggie ickle tikky on their warm, soft, cuddly ickle tummy. 

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Offline Paul Ando

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Re: FA cup tickets stolen.
« Reply #703 on: May 10, 2006, 12:26:58 am »
Ando right? Agreed, thought there might be a few whispers around but nothing.

Yeah its me... haha. When I heared about them going missing I presumed duplicates would be provided therefore opening up an extra load of tickets. Obviously that wasn't the case but still wondering where they are? You expect one person to have heared something. Very strange.
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Offline Manila Vanilla

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Re: FA cup tickets stolen.
« Reply #704 on: May 10, 2006, 04:06:58 am »
Messy situation and I feel really sorry for those people affected. I'd be gutted.
My guess is that the police feel they have no option on health and safety grounds.
I could imagine a way of printing duplicates and getting ticket holders on their seats before the rest of the ground was opened - but what would happen outside?

1. If 1,600 out of 24,000 people are affected that means over 93% know they are OK. They have every incentive to have a few drinks and turn up at the last minute.
2. The people who are worried they might be refused entry are not going to turn up well in advance so that they can be weeded out. They will turn up at the time of maximum confusion (least checking) just before kick off.
3. Even if people could be effectively challenged outside the stadium they are not going to just shrug their shoulders and trudge back home. They will argue for all it's worth.
4. Despite the bravado about refusing entry, I do not see how you can prevent most of the 1,600 from getting into the stadium. If they have any sense, they will then take a place somewhere else.
5. Even if they can be identified inside, how many police and stewards would it take to evict 1,600 people just before kick off? There is every chance that bona fide ticket holders would feel sorry for fellow fans who'd been ripped off and might obstruct the evictions.
6. At the very least, there would be a large delay in kick off time. Given that this game is transmitted live to a huge number of countries, there would be great reluctance to do this. Many of these countries may not wish to change their TV scheduling and would just cancel, causing a major loss of revenue.
7. The result - up to 1,600 excess people in the stadium, breaching health and safety certificates. If there were any sort of incident the police and stadium authorities would be in deep, deep trouble...

The bottom line is that you'll probably get in with a stolen ticket but there is no way the police can admit this.

Offline SMD

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Re: FA cup tickets stolen.
« Reply #705 on: May 10, 2006, 05:11:26 am »
#You can stick your FA up your arse...#
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Offline Mr Mojo Risin'

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Re: FA cup tickets stolen.
« Reply #706 on: May 10, 2006, 07:03:50 am »
i just woke up, and read all this again, an it aint a fucking nightmare,it's really happening :butt

weds, 3 days before the cup final,everybody fingers crossed we find out today,one way or another. x
good luck all. :wave
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Offline fru

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Re: FA cup tickets stolen.
« Reply #707 on: May 10, 2006, 07:44:53 am »
I'm sat at the window looking out for the postie or the Royal Mail van...I hope my tickets arrive today..

Offline AdamBrunt

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Re: FA cup tickets stolen.
« Reply #708 on: May 10, 2006, 07:51:42 am »
For those people still fretting about whether their ticket was stolen ....

Despite being told by CS yesterday that my ticket was not stolen but was posted on Monday as a standard letter, mine turned up today and had to be signed for !!! For info, it was ordered online on Wednesday night (so wouldn't have been processed until Thursday)

Oh, and it looks nothing like the ticket posted earlier in this thread (completely different colour - no blue to be seen) - so maybe re-printing in a different colour may not have been a viable solution after all.
« Last Edit: May 10, 2006, 07:55:52 am by AdamBrunt »

Offline liamo3

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Re: FA cup tickets stolen.
« Reply #709 on: May 10, 2006, 07:55:04 am »
Well in mate.

Good luck these next few days.  Keep me in touch as it goes on, as I will you.  If I end up having to fly to Liverpool on Thursday, let me know if there's anything I can do for you....

See yer Saturday one way or the other.  PM me yer mob.   S

Thanks man pm sent

:wave
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Offline willss

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Re: FA cup tickets stolen.
« Reply #710 on: May 10, 2006, 08:06:27 am »
For those people still fretting about whether their ticket was stolen ....

Despite being told by CS yesterday that my ticket was not stolen but was posted on Monday as a standard letter, mine turned up today and had to be signed for !!! For info, it was ordered online on Wednesday night (so wouldn't have been processed until Thursday)

Oh, and it looks nothing like the ticket posted earlier in this thread (completely different colour - no blue to be seen) - so maybe re-printing in a different colour may not have been a viable solution after all.

My mates ticket (which I paid for) is exactly the same.  Bought online on Wednesday without special delivery.  Its arrived this morning and had to be signed for. 

Offline fru

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Re: FA cup tickets stolen.
« Reply #711 on: May 10, 2006, 08:49:53 am »
For those people still fretting about whether their ticket was stolen ....

Despite being told by CS yesterday that my ticket was not stolen but was posted on Monday as a standard letter, mine turned up today and had to be signed for !!! For info, it was ordered online on Wednesday night (so wouldn't have been processed until Thursday)

Oh, and it looks nothing like the ticket posted earlier in this thread (completely different colour - no blue to be seen) - so maybe re-printing in a different colour may not have been a viable solution after all.

Did they turn up with the postie or in a royal mail van?

Offline halfpoundcheesy

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Re: FA cup tickets stolen.
« Reply #712 on: May 10, 2006, 08:56:39 am »
GET IN!
ours arrived this morning - will finally be able to get on with some work today.
For those interested, we're in U34 and ordered online on Thursday afternoon.

keep believing...............

Offline fru

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Re: FA cup tickets stolen.
« Reply #713 on: May 10, 2006, 08:59:20 am »
GET IN!
ours arrived this morning - will finally be able to get on with some work today.
For those interested, we're in U34 and ordered online on Thursday afternoon.

keep believing...............

I am still believing because it's still only early. Who delivered your tickets, postie or van?

Offline halfpoundcheesy

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Re: FA cup tickets stolen.
« Reply #714 on: May 10, 2006, 09:02:06 am »
I am still believing because it's still only early. Who delivered your tickets, postie or van?

Van, our postie isn't out of bed this early, ;-)

Offline Wilf Hunter

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Re: FA cup tickets stolen.
« Reply #715 on: May 10, 2006, 09:05:01 am »
Got mine yesterday thank f**k. Did have a thought a thought last night that the tickets were stolen to order by the bitterest of the BS to come to Cardiff and get us banned.

I'll put the X-Files off now...
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Offline fru

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Re: FA cup tickets stolen.
« Reply #716 on: May 10, 2006, 09:11:27 am »
Oh bugger it I'm going to go smoke a big joint while I wait for the fuckers, my stomach is doing fuckin big loop the loops...

Offline sharp as a needle

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Re: FA cup tickets stolen.
« Reply #717 on: May 10, 2006, 09:25:19 am »
Mine arrived this morning (ordered online on thursday).
Stood at the window for ages waiting for the postie to arrive then legged it down the stairs to meet him and sign for them.

Yesterday - mild panic  :(
Today - sheer ecstasy! ;D

Offline Rille

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Re: FA cup tickets stolen.
« Reply #718 on: May 10, 2006, 09:26:20 am »
Oh bugger it I'm going to go smoke a big joint while I wait for the fuckers, my stomach is doing fuckin big loop the loops...
That's the way to start the day!  ::)

Offline fru

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Re: FA cup tickets stolen.
« Reply #719 on: May 10, 2006, 09:27:09 am »
That's the way to start the day!  ::)

Not in normal circumstances..