Re: Members Sales
« Reply #36311 on: Yesterday at 11:34:16 am »
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i contacted ticket office about trying to buy ticket but card was declined
System • 10:18 AM
Kenzie just joined
System • 10:18 AM
Thanks for waiting. You're now connected to Kenzie. How can I help?
Kenzie • 10:18 AM
Hi Gary
gary • 10:20 AM
hi
i had ticket in basket
after 45 mins or so i lost ticket
Kenzie • 10:21 AM
Did you screen shot the ticket in your basket or the error message?
gary • 10:21 AM
because the site wouldnt accept payment
Kenzie • 10:21 AM
We need both screen shots to be able to assist
gary • 10:21 AM
kind of
let me check
Kenzie • 10:22 AM
Thank you
gary • 10:22 AM
***i msged them with screenshots of ticket in basket
also my txts from the bank saying
ok go back to site to finalise payment
also screenshotted the two successful tickets i got earlier in bank statement and to prove it wasnt declined for lack of funds****
Kenzie • 10:23 AM
What are the first and last 4 digits of your card please Gary
gary • 10:23 AM
sorry still trying to send another photo
as u can see i was able to buy 3
and the last one i needed the site went slow as i paid and i got error
card num xxxx
Kenzie • 10:25 AM
First and last 4 digits please
gary • 10:25 AM
and the bank messages for to approve
tried another card also error
typed out number again aswell as usually paying saved card way
Kenzie • 10:27 AM
Thank yo
you
gary • 10:27 AM
first last card number xxxx xxxx
Kenzie • 10:27 AM
Thank you
Did you sign in to authorise the payment for the last ticket yes?
gary • 10:28 AM
yes
Kenzie • 10:28 AM
Ok thank you
gary • 10:29 AM
when authorising it kept saying please wait
1
once done got error
tried loads of times went to card approval
bank side was fine but got error from site
Kenzie • 10:31 AM
Thank you , I am just raising this for you now
gary • 10:31 AM
i took photo of how many time bank said you have to approve,
got the ok from bank but press continue on your site got error
this was on chrome
never had problem before
Kenzie • 10:33 AM
No worries, i understand
gary • 10:33 AM
it was an anfield upper and non season
i tried another card but that was same
Kenzie • 10:35 AM
Thank you for this information , I will let you know if we require any further information
gary • 10:35 AM
ok thankks
ill be back in few mins
need a cup of tea
1
gary • 10:48 AM
and now cant try as site closed for 11am sale
Kenzie • 10:48 AM
I have just been advised the supporter who you were trying for would need to try themselves as you already purchased your tickets
gary• 10:49 AM
what
u kidding
vince is at work
your allowed to buy fam friends
Kenzie • 10:50 AM
It would have been ok if he was in same transaction as you , but as you already purchased he would need to buy his own using his own card details etc
This is why the payment got declined as your card doesnt match the details on his account
gary • 10:50 AM
tthats nonsence
ive done it hundreds of times
ive read on all the forums guys using their usual card and cards are been stopped
Kenzie • 10:52 AM
It would only work if you are in the same transaction as them
As your ticket was not purchased along side his , your details did not match his account details so it got declined
gary • 10:53 AM
the site asks for card holder and address which is always the same
no thats rubbish
Kenzie • 10:54 AM
Yes, but you purchased for him not you so your card doesnt match his details
It is not , this is the case
gary • 10:54 AM
what about the 3 transactions that worked
Kenzie • 10:54 AM
Your ticket was in there , you were the lead booker so your card details matched your account
gary • 10:55 AM
all same card holder and address for example scott was bought on same card
as was martin
thats earlier today
Kenzie • 10:56 AM
Yes, but your ticket was purchased alongside theres, as previously stated
thiers
gary • 10:56 AM
in a seperate transaction
as you can never get 2 together
Kenzie • 10:57 AM
My senior team member stated this when I raised your query , He has bought so cannot buy again, the supporter who wants the ticket will have to log on to buy
gary • 10:58 AM
i sent this
Dear Mr gary
Thank you for your recent booking with Liverpool Football Club.
Transaction: 32078784
Lead supporter details:
1136****
Gary
1xx Drive
Dundee
Angus
DD4 xxx
HOME TICKETS
Supporter ID
Name
Product
Price Type
Price
1145xxxx Martin
Liverpool v Newcastle United
01/01/2024 KO: 20:00
Stand: Anfield Road Upper
Area: AU6
Row: 36
Seat: 158
Turnstile: O 1-2, P 1-3
Adult £54.00
remind me how Vince never worked
its exactly the same as the one i just ive sent
Kenzie • 10:59 AM
You would need to ask Vince to try as you have already purchased your tickets
This is the information I received from a manager
I am unable to assist any further
gary • 10:59 AM
thats nonsense
ive just proved it
Kenzie • 11:00 AM
If you would like to take this further , please email in to contactus@liverpoolfc.com , I am going to end this chat now as I have given all information I can now
gary • 11:00 AM
its a card issue on your ticket site
none of the rubbish you have said
System • 11:01 AM
Session complete