Topic: NFC Pass

[SnowGoon]

I cannot download this no matter what I try. Have contacted the club numerous times. The whole thing can fuck off and die.

Is there an error message or is download greyed out?

[DonkeyWan]

Is there an error message or is download greyed out?

greyed out. Have been in touch with the club, nothing seems to work.

[lego]

had to factory reset my phone recently. so i have tried to download my nfc pass and although it says its successful it doesnt show up in the app. got in touch with them and they said they need to see the phone before the first match.
ffs

[Kls89]

had to factory reset my phone recently. so i have tried to download my nfc pass and although it says its successful it doesnt show up in the app. got in touch with them and they said they need to see the phone before the first match.
ffs

Is it an android or iPhone? If it’s an iPhone go into the wallet app and scroll to the bottom and press show expired passes, sometimes it’s hidden there.

[walterwhite]

Is it an android or iPhone? If it’s an iPhone go into the wallet app and scroll to the bottom and press show expired passes, sometimes it’s hidden there.

And if its android just keep downloading, it eventually goes in, have had numerous friends its happened to since the end of season

[The_Rebel]

had to factory reset my phone recently. so i have tried to download my nfc pass and although it says its successful it doesnt show up in the app. got in touch with them and they said they need to see the phone before the first match.
ffs

make sure your downloading the pass within the google chrome browser if your on android

[lego]

yes, its android. chrome is the default browser. i've tried it 15 times.

[swoopy]

had to factory reset my phone recently. so i have tried to download my nfc pass and although it says its successful it doesnt show up in the app. got in touch with them and they said they need to see the phone before the first match.
ffs

Just sign into Google Wallet using the same account that you were signed in as before doing the factory reset. The pass should automatically download.

[walterwhite]

yes, its android. chrome is the default browser. i've tried it 15 times.

I haven't gone to 15, it took about 10 on a friends pass, he sent me on the details to try and after 10 it finally went in the wallet, I seen on twitter that others were having the same issue, obviously a bug they haven't fixed

Just tried with a pass of my own there and went in first time

[lego]

Done another factory reset tonight and it dragged in the pass without me needing to download it

[Schmarn]

So I have a new phone with a new number so need to update my phone details on My Account before I can remove NFC from my old phone and download to the new one. However when I go to update my phone number, it says I need to include a County/State for my address but the address boxes are all greyed out and I can’t click into it to make that change.

Oddly for my kids that field is either complete or editable.

Any idea how I can fix this short of contacting Live Chat?

[205mob]

Login to your account on laptop or desktop and where is says  *Address Line 1 click directly on the letters and the box will highlight red then press tab to navigate to other fields

So I have a new phone with a new number so need to update my phone details on My Account before I can remove NFC from my old phone and download to the new one. However when I go to update my phone number, it says I need to include a County/State for my address but the address boxes are all greyed out and I can’t click into it to make that change.

Oddly for my kids that field is either complete or editable.

Any idea how I can fix this short of contacting Live Chat?

[Schmarn]

Will give that a go. Very weird glitch!

[SnowGoon]

So I have a new phone with a new number so need to update my phone details on My Account before I can remove NFC from my old phone and download to the new one. However when I go to update my phone number, it says I need to include a County/State for my address but the address boxes are all greyed out and I can’t click into it to make that change.

Oddly for my kids that field is either complete or editable.

Any idea how I can fix this short of contacting Live Chat?

You don't need to update the phone number before deleting/downloading the NFC pass. Should do it just keep contact details up to date but the pass isn't dependent on the phone number...

[Schmarn]

You don't need to update the phone number before deleting/downloading the NFC pass. Should do it just keep contact details up to date but the pass isn't dependent on the phone number...

Tried that and now it says max number of passes exceeded even though I’ve deleted it from the old phone. I’ll give the system a day or two to update just in case it’s not immediate.

[TheKid.]

Does anyone’s season ticket NFC pass not have Bournemouth on it yet? Need to forward mine on but it’s not on my NFC and the option to forward it won’t work

[emitime]

Does anyone’s season ticket NFC pass not have Bournemouth on it yet? Need to forward mine on but it’s not on my NFC and the option to forward it won’t work

The game appearing on the pass is just a reminder of your seat, it has no bearing on whether it will let you in or not.

I imagine they'll actually want to sell tickets to the game before enabling the forwarding.

[anfieldash]

Does anyone’s season ticket NFC pass not have Bournemouth on it yet? Need to forward mine on but it’s not on my NFC and the option to forward it won’t work

ST not on NFC yet, but option to forward is available for me!

[TheKid.]

It’s available at first, but when you press that and the pop up to forward it comes up the the ‘forward’ button is kind of blanked out

[gazzalfc]

It’s available at first, but when you press that and the pop up to forward it comes up the the ‘forward’ button is kind of blanked out

It's always blanked out until a week before the game

[TheKid.]

Cheers mate. Gonna have to remember to log in while on holiday to forward it

[Danny Boy]

Has anyone had any luck yet downloading the NFC pass to their iPhone for a new account? Trying to download my sons onto my phone but the screen just goes blank when I click download

Thanks

[DIOJIM]

Has anyone had any luck yet downloading the NFC pass to their iPhone for a new account? Trying to download my sons onto my phone but the screen just goes blank when I click download

Thanks

If it's an iphone have you tried downloading via Safari browser? I seem to recall people trying to download via other browsers but not working, but safari worked first time.

[Danny Boy]

If it's an iphone have you tried downloading via Safari browser? I seem to recall people trying to download via other browsers but not working, but safari worked first time.

Safari worker first time!! Thanks so much

[DIOJIM]

Safari worker first time!! Thanks so much

No worries mate, I'm a bloody android user as well 

[Philipm20]

My season ticket now showing Bournemouth game on NFC

[elmothered1]

me and my son have moved season tickets from main stand to kop, nfc passes both still have our old seat details on, ive manually refreshed but still they are both the same, anyone know if its likely to change to our new seats or do i need to uninstall the nfc passes and then reinstall them?? thanks in advance

[emitime]

me and my son have moved season tickets from main stand to kop, nfc passes both still have our old seat details on, ive manually refreshed but still they are both the same, anyone know if its likely to change to our new seats or do i need to uninstall the nfc passes and then reinstall them?? thanks in advance

The game appearing on the pass is just a reminder of your seat, it has no bearing on whether it will let you in or not.

The pass is just an account number, the turnstile will check the central database to see if your account has a ticket for the game or not.

[Philipm20]

me and my son have moved season tickets from main stand to kop, nfc passes both still have our old seat details on, ive manually refreshed but still they are both the same, anyone know if its likely to change to our new seats or do i need to uninstall the nfc passes and then reinstall them?? thanks in advance

My wife moved from Kop to Main Stand and that has refreshed to the new details same time mine updated

[claresy2005]

My STH is still blank but has updated to say next game 11th… assume the weird and wonderful system will fix itself before Bournemouth …

[TSC]

My STH is still blank but has updated to say next game 11th… assume the weird and wonderful system will fix itself before Bournemouth …

Same here. Cynic in me dreading last minute tv driven KO change

[The_Rebel]

my ST is still showing --VS-- and a 00:00 kick off time for the 1st August, trust the process as they say...(would still rather they got their act together like and get it sorted)

[emitime]

The pass is just an account number, the turnstile will check the central database to see if your account has a ticket for the game or not.

Etc etc

[claresy2005]

notwithstanding that. 99% of ticket holders dont read rawk and the uncertainty on NFC passes presumably creates alot of extra queries for the club, so you'd assume it would help themselves to have a functioning ticket system which displays sensible visible information on the pass. (or at least tell us - 2 days before the game your NFC pass will update .etc etc in some laymans terms)

[navman77]

First season as season ticket holder, downloaded NFC pass to my iPhone and I see Bournemouth Game.

I should have downloaded to my work phone which I carry everywhere, after the Bournemouth game I plan on doing this.  Can I do this myself without engaging the club?

[anfieldash]

First season as season ticket holder, downloaded NFC pass to my iPhone and I see Bournemouth Game.

I should have downloaded to my work phone which I carry everywhere, after the Bournemouth game I plan on doing this.  Can I do this myself without engaging the club?

Not certain, but don’t think so. If you get a new iPhone it should automatically transfer over to a new iPhone. Possibly same between two Androids. Think if you go from one to the other (assume you mean this) then you may need to get them to reset so you can download again, but easy enough to do and they’re very helpful if you pick a quiet time to contact them.

[SnowGoon]

First season as season ticket holder, downloaded NFC pass to my iPhone and I see Bournemouth Game.

I should have downloaded to my work phone which I carry everywhere, after the Bournemouth game I plan on doing this.  Can I do this myself without engaging the club?

Yeah, you can just delete the pass and redownload on the other phone. If there any issues the club can reset it, but its usually fine.

[Mr Grieves]

I changed IPhone a few weeks ago, downloaded the pass onto my new phone, seemed to work fine.

Just noticed tonight that the pass is now sitting in the expired psss part of the wallet.

Anyone know what I need to do ?

Thanks

[bignred84]

I changed IPhone a few weeks ago, downloaded the pass onto my new phone, seemed to work fine.

Just noticed tonight that the pass is now sitting in the expired psss part of the wallet.

Anyone know what I need to do ?

Just unclick it to get it out of the expired passes folder.

it can happen randomly anytime

Thanks

[Mr Grieves]

That simple - cheers!