My mother is 88, lives on a small pension and doesn’t have a computer or smart phone. A postal form is perfect for her. Not everyone has, or wants a computer and smart phone.
The form is downloaded, printed then filled in from the website. I'm already on a computer or smartphone.
I understand that some people may want to go into a post office or wherever to pick one up to fill in and send back, and they should be able to. I just think there should be a method without post if your already on the website.
And you don’t have to ‘prove’ you don’t watch TV. You just tick a box on the form. It’s a piece of piss and I’ve done it a few times when I move house.
I hvaen't edited any of the formatting on the below, this is taken directly from the refund / cancellation form.
2.1 – Licence no longer needed
If you no longer need your licence, please tick the box to confirm that this is the reason why you are applying for the refund. Insert the date from which you no longer required your licence in the boxes provided. Please note, you will not qualify for a refund if you need this licence again before it expires.
Please provide a brief explanation in the ‘Reason/Comments’ box AND attach the ORIGINAL LICENCE and A PHOTOCOPY OF ONE PIECE OF EVIDENCE* to support the date from which you say you no longer needed the licence. Examples of acceptable evidence include: a final utility bill, a tenancy agreement, confirmation of college terms, a bill of sale or receipt or a solicitor’s letter.
https://www.tvlicensing.co.uk/cs/no-licence-needed/about.app
That link is for if you are telling them you don't need one, not if you are cancelling one. I get to section 2 and it says "please cancel your TV licence first" and I can't proceed any further.
Anyway, I've sent it without evidence as the advice I was given above, so we'll see if I get my refund & cancellation. Fingers crossed.