Author Topic: Members Sales  (Read 775858 times)

Offline scouser102002

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Re: Members Sales
« Reply #15920 on: December 8, 2020, 06:30:17 pm »
Ok, so it’s been requested on here for months to finally reveal the ‘secrets’ of getting past the old ticket website queue and given there has now been a successful sale on the new site, now is probably the time to spill the beans on the method to the madness. I’m hoping this doesn’t come to bite me in the arse by switching back to the old system!

In short, there were several ‘times’ you could enter the pre-queue page and it would put you straight in when the ticket site/queue goes live at 8.15am.

I believe the algorithm for queue position was worked out based on the duration of the pre-queue being up, which for most games was 7.15am on the dot which allowed consistent entry. It was different for sales at 2pm where they may only have a 15 min pre-queue or on members bulk sales it was from 6.30am – I struggled with these ones due to the low frequency of them to do testing.

I work in IT and have access to a large quantity of devices. I use to just get as many in the queue as I could and hope for the best like most do, the reason these people are successful is because of the time it takes to open so many queue entries - they get lucky and catch one of the ‘times’, not due to sheer volume.

One morning I decided to open 1 unique queue entry every 60 seconds from the moment the pre-queue page went live. I had up-to 20 unique entries per device using different chrome ‘users’ I had setup on each PC (depending if it was my own device or a spare one ready to deploy to a user at work, one had 20 some had 4 etc), and what I found is that the first 6 were all over an hour in queue time, the 7th opened at 7.21am got in straight away. 7.22am had a 2-minute queue, 7.23am had around 10 minutes and the times slowly increased until it was back over an hour again. Personally I stuck at these times, but I also found there was a clear ‘opening’ at around the 7.38am mark too but due to having meetings 3 mornings a week between 7.30 and 8, I never explored this time more other than the occasion I mention below. These times stayed the same no matter on which device I was using, network connection or physical location (work or home if on holiday)

So 7.21am… to try and validate this I opened a tab every 30 seconds between 7.15 and 7.30, again the tab I opened around the 7.21 mark was first in, 7.21.30 was also straight in, and so was 7.22. 7.22.30 was a short wait, and then the wait time slowly went up again until over an hour. All entries before 7.21 were over an hour.

The sale after this was a local one and I didn’t require any tickets, so I did the same again but this time focused on finding the unique queue position in the HTML of the page and it confirmed that all entries before 7.21 were put right at the back, and after that they slowly increased again in queue position. I did this check twice myself during the season, and a close friend checked once and found the same results.

After this I wanted to do more digging on the 2nd ‘window’ which was around the 7.38 mark so the next sale when I didn’t have a meeting and didn’t require tickets I went back to the 60 second method. I found that 7.38 and 7.21 got in no queue, 7.39 and 7.22 had short queues of under 5 minutes, and both increased gradually minute by minute till over an hour was hit again. Looking at the HTML the queue positions for 7.22 and 7.39 were in the low hundreds, and as each minute increased (7.23, 7.24 – 7.40, 7.41 etc) the queue positions went up at a very similar rate, with never more than 500 positions separating them, even though they both entered precisely 17 minutes apart.

As the season went on and more and more entries were in the queue, the ‘window’ for getting in no queue shortened from being over a minute to more like 20-30 seconds. The window was slightly larger for the local sales with less people qualifying.

This proved the queue was not random and guaranteed I’d always get in in the additional sales (unless I was late for work :D) I kept my usual amount of sessions and opened them all between 7.18 until I run out, in case the pre-queue time holding page ever altered slightly and it also allowed me to get up to 5 browsers into the site with no queue meaning I could get up to 4 tickets on 5 different logins for people without sitting refreshing.

There’s some people on here who’ve messaged over the last 12 months who guessed it spot on to be down to pre-queue entry times, hopefully this explanation helps you understand how you got lucky!


I always joined the queue bang on 7.15 to the second. I never got straight in but I always got a good time.

I knew there was a magic ‘straight in’ time so a bit like you I created 60 different profiles in Chrome and I joined the queue every minute from 7.15 to 8.15 until I figured the correct time.


Offline TeddyTime33

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Re: Members Sales
« Reply #15921 on: December 8, 2020, 06:32:19 pm »
Explains the shorter queue times i got in 17-18 when i didnt bother getting up till 7:20, got like 5 games straight all under 30 mins queue on the morning of the sale, think i got 1/12 on the actual sale day last season when i joined at 7:15 all the time

Offline scouser102002

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Re: Members Sales
« Reply #15922 on: December 8, 2020, 06:38:08 pm »
Everyone has been asking for the secret for months but he gave it away already just by saying ‘the queue isn’t random’

Everyone was utterly convinced that it was so no-one twigged on. If the queue isn’t random then that means there is a specific time to join the front of the queue

Offline scouser102002

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Re: Members Sales
« Reply #15923 on: December 8, 2020, 06:41:38 pm »
Explains the shorter queue times i got in 17-18 when i didnt bother getting up till 7:20, got like 5 games straight all under 30 mins queue on the morning of the sale, think i got 1/12 on the actual sale day last season when i joined at 7:15 all the time

You were probably only a few seconds away from getting at least one tab with 20 mins or less. Its what I used to always get in with

Offline TeddyTime33

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Re: Members Sales
« Reply #15924 on: December 8, 2020, 06:49:26 pm »
You were probably only a few seconds away from getting at least one tab with 20 mins or less. Its what I used to always get in with
yeah tbf I'm not sure why i started opening tabs right when the queue opened but it never clicked for me, I always use to open tabs then sleep for an hour, i thought i had it so easy in 17-18 when all i saw was people complaining about over an hour and I'd never seen it, next 2 seasons I got it everytime

Offline JoeKopite

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Re: Members Sales
« Reply #15925 on: December 8, 2020, 06:51:30 pm »
I always joined the queue bang on 7.15 to the second. I never got straight in but I always got a good time.

I knew there was a magic ‘straight in’ time so a bit like you I created 60 different profiles in Chrome and I joined the queue every minute from 7.15 to 8.15 until I figured the correct time.

Nice one! I didn't spot the accurate times as you did, but at the end of the day my method was not too far from yours.

I used to enter the preque with several devices in different times over the span 7.15-7.30, with great results actually, even though getting in straight away was quite rare, but queues like 1 to 5 minutes were quite common for me.

The second "right time" you mentioned explains why sometimes I'd had some good shots even joining the pre-queue slightly later than usual.
« Last Edit: December 8, 2020, 06:55:41 pm by JoeKopite »

Offline lukas

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Re: Members Sales
« Reply #15926 on: December 8, 2020, 07:09:54 pm »
Have the emails gone out to apply for the spurs game? Haven't had one yet? Wolves one came out pretty sharpish? Seen the release in official site saying can apply until 3pm tomorrow?
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Offline NeoAdjuvant

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Re: Members Sales
« Reply #15927 on: December 8, 2020, 07:10:05 pm »
Finally. Some closure haha
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But like the jet engine, there's sadly very little this country does better than having the raw materials to do something truly amazing that would benefit the whole of society only to piss it away due to a total lack of long term thinking and/or suspicion of anything European.

Offline NeoAdjuvant

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Re: Members Sales
« Reply #15928 on: December 8, 2020, 07:12:08 pm »
If only I could now find out if 12 credits from 19/20 will be enough, I might actually get some sleep again
Quote
But like the jet engine, there's sadly very little this country does better than having the raw materials to do something truly amazing that would benefit the whole of society only to piss it away due to a total lack of long term thinking and/or suspicion of anything European.

Offline swoopy

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Re: Members Sales
« Reply #15929 on: December 8, 2020, 07:25:27 pm »
Fab! Thanks for finally putting it to bed. Never thought it would be as simple as that to be honest. I was trying all sorts of things and could never crack it. Proves what an actual piece of crap they had though. When they'd worked out that people knew the queue was basically first come first served from the time they closed the site they looks to have had some poor excuse for a random hybrid queue developed that wasn't actually random at all.

Towards the end of the TalentSport ticket site for me anyway it was just genuinely broken. Anyone know if there was there a way to beat the site when the blocks appeared red but no dropdown appeared so you couldn't actually click on them to get seats? Pissed me off no end having no way of knowing whether or not when the blocks appeared if I'd be able to get one or not. Then just being angry when they did appear but no actual way to get one. And despite providing proof of this to the club they just dismissed it.
Also think that the dropdowns were broken towards the end as well. I used to be very good at using the dropdowns in record times to get seats when the returns appeared, but then towards the end it seemed the only way was to click on the block and select a seat which was much harder as no matter what I tried the dropdown said that there were no seats available, even though I could then click on the block and get one!

Be interesting to see how the 'queue-it' queue works on the new site when we properly get going. I know from using it on other sites it shows your unique queueID on the page so we'll have to see if we can crack this one or if it is truly random

Offline ScubaSteve

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Re: Members Sales
« Reply #15930 on: December 8, 2020, 07:34:36 pm »
Nice one! I didn't spot the accurate times as you did, but at the end of the day my method was not too far from yours.

I used to enter the preque with several devices in different times over the span 7.15-7.30, with great results actually, even though getting in straight away was quite rare, but queues like 1 to 5 minutes were quite common for me.

The second "right time" you mentioned explains why sometimes I'd had some good shots even joining the pre-queue slightly later than usual.

Likewise for me. I’d have a few devices open at random times from 7.15 onwards. Explains I guess why some where great and others over an hour

Offline scouser102002

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Re: Members Sales
« Reply #15931 on: December 8, 2020, 07:36:29 pm »
...
« Last Edit: December 8, 2020, 09:24:15 pm by scouser102002 »

Offline scouser102002

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Re: Members Sales
« Reply #15932 on: December 8, 2020, 07:39:22 pm »
Fuck I'm praying we never go back to that system now :D

Offline 30fiver

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Re: Members Sales
« Reply #15933 on: December 8, 2020, 07:45:16 pm »
Fuck I'm praying we never go back to that system now :D

Hahaha would have to report the bugs to LFC so they can 'fix' them and create more in the process  :butt

Offline ChrisLFCKOP

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Re: Members Sales
« Reply #15934 on: December 8, 2020, 07:59:29 pm »
No wonder they are using 19/19 for tickets then as they knew it wasn't luck to get them free for all games!

Offline scouser102002

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Re: Members Sales
« Reply #15935 on: December 8, 2020, 08:03:15 pm »
No wonder they are using 19/19 for tickets then as they knew it wasn't luck to get them free for all games!

Well not really considering only a handful of people out of tens of thousands knew how to get round it. I still got the vast majority of my tickets by refreshing 8 hours a day. By the time I had properly cracked it the fucking pandemic hit!

 

Offline swoopy

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Re: Members Sales
« Reply #15936 on: December 8, 2020, 08:03:52 pm »
One thing I had worked out with the old site was how to view all the tickets that were going to be available for a sale before they put the game live. There was a way to view the game "in the background" with just the drop down on screen. Last season there was actually a ticket for Norwich still there in the system all season! Meaning the inept TO didn't actually sell all the available tickets.

Before the drop downs were broken you could add tickets to the basket using this method especially before the late members sale went live before the game went up and then as soon as the game went live it let you checkout :D obvioisly this relied on them not locking the website down though. Once the drop downs broke though this method failed as you couldn't add the tickets even after the game went live

Offline scouser102002

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Re: Members Sales
« Reply #15937 on: December 8, 2020, 08:05:56 pm »
One thing I had worked out with the old site was how to view all the tickets that were going to be available for a sale before they put the game live. There was a way to view the game "in the background" with just the drop down on screen. Last season there was actually a ticket for Norwich still there in the system all season! Meaning the inept TO didn't actually sell all the available tickets.

Before the drop downs were broken you could add tickets to the basket using this method before the game went up and then as soon as the game went live it let you checkout :D once the drop downs broke though this method failed as you couldn't add the tickets even after the game went live

I knew you could do that but never knew how. Feel free to spill now that all cards are on the table haha

Offline includo

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Re: Members Sales
« Reply #15938 on: December 8, 2020, 08:50:31 pm »
Yeah this is the method we used, never got the magic time to get straight in but always got around 3 mins! Think it was trial and error by using multiple guest browsers in Chrome, messed up to start with tho initially as I was pasting in the same ticket link each time. Took me a while to notice that there was a different sequence at the end of every ticket URL session and ended up having 60+ of the same sessions  :butt

Offline dr62499

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Re: Members Sales
« Reply #15939 on: December 8, 2020, 10:27:38 pm »
Will tonight when I am home from work :)

Cheers for taking the time to post the explanation!

How could you see the available tickets for wolves game the other day. Is it as simple as inspecting the page whilst logged in?

Offline xRedmanLFCx

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Re: Members Sales
« Reply #15940 on: December 8, 2020, 10:57:44 pm »
Thanks 30fiver for sharing that info.
I always said we had the best two teams on Merseyside… Liverpool and Liverpool Reserves.

Offline Agent Bobby

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Re: Members Sales
« Reply #15941 on: December 8, 2020, 11:16:30 pm »
The touts probably also knew the "trick"

Offline 30fiver

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Re: Members Sales
« Reply #15942 on: December 8, 2020, 11:53:36 pm »
One thing I had worked out with the old site was how to view all the tickets that were going to be available for a sale before they put the game live. There was a way to view the game "in the background" with just the drop down on screen. Last season there was actually a ticket for Norwich still there in the system all season! Meaning the inept TO didn't actually sell all the available tickets.

Before the drop downs were broken you could add tickets to the basket using this method especially before the late members sale went live before the game went up and then as soon as the game went live it let you checkout :D obvioisly this relied on them not locking the website down though. Once the drop downs broke though this method failed as you couldn't add the tickets even after the game went live

Use to do this myself and given I found this method in the first place I've got a feeling I know who you are hahaha

Got a phone call (well 5 because I never answered the first 4) off the ticket office asking how I was doing it before the Newcastle sale went live because I'd already logged in at 10.58 or whatever. Said I'm not telling them, then about 5 weeks later they fixed it, but changing another parameter still allowed you in but a few weeks after that they blocked the add to basket feature unless the game was 'live'

Offline NeoAdjuvant

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Re: Members Sales
« Reply #15943 on: December 9, 2020, 12:02:49 am »
Thanks for the insights, appreciate it.
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But like the jet engine, there's sadly very little this country does better than having the raw materials to do something truly amazing that would benefit the whole of society only to piss it away due to a total lack of long term thinking and/or suspicion of anything European.

Offline VVM

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Re: Members Sales
« Reply #15944 on: December 9, 2020, 12:09:25 am »
I was going mad about this for months. I’d unknowingly worked it out it turns out though but never got a chance to really test the theory since this was around end of Feb start of March. Nobody would confirm either so was left to wonder for months!

Offline 30fiver

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Re: Members Sales
« Reply #15945 on: December 9, 2020, 08:58:50 am »
Nobody would confirm either so was left to wonder for months!

Can you blame us though? :D

Offline includo

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Re: Members Sales
« Reply #15946 on: December 9, 2020, 09:45:09 am »
Before we found it out I was going mad trying different things; VM's, VPNs and one point even changing the parameter of the percentage the red bar that moves across in the queue. Then we kept hearing 'its not random' so through trial & error worked it out.. Typical we worked it out in Feb though and then the ticket site bloody changes!

Offline dr62499

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Re: Members Sales
« Reply #15947 on: December 9, 2020, 09:57:14 am »
So is the new site a true "first in line" queue system depending if you have the required criteria?

Offline courty61

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Re: Members Sales
« Reply #15948 on: December 9, 2020, 10:40:57 am »
Thanks for putting me out of my misery.

I feel stupid now though haha. But makes sense as when I was lucky in the local sales I would usually be on my way to work and would go on the website on the train at say 7:30ish, as would get into moorfields at 811. So quick run up the escalator to ensure I had signal at 815.
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Offline 30fiver

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Re: Members Sales
« Reply #15949 on: December 9, 2020, 10:47:24 am »
So is the new site a true "first in line" queue system depending if you have the required criteria?

New site should be random, but only lets you join if you have criteria which is defo a step in the right direction!

Not been a big sale yet tho has there so guess we'll see in due course what the experience is like!

Offline Chris H

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Re: Members Sales
« Reply #15950 on: December 9, 2020, 01:04:39 pm »
Well in 30fiver. Decent that.
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Offline Luke 17

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Re: Members Sales
« Reply #15951 on: December 9, 2020, 01:59:03 pm »
so it's the computer geeks ruining the atmosphere.. ;)

Offline 30fiver

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Re: Members Sales
« Reply #15952 on: December 9, 2020, 02:02:05 pm »
so it's the computer geeks ruining the atmosphere.. ;)

Bring my iPad and selfie stick every week :p

Offline swoopy

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Re: Members Sales
« Reply #15953 on: December 9, 2020, 05:50:15 pm »
I knew you could do that but never knew how. Feel free to spill now that all cards are on the table haha

If you went through the 'away games' URL and went onto an away match, it presented the website with just the stand and area dropdown.
You had the change the URL from the away game match code to the appropriate home game match code. For example:
https://tickets.liverpoolfc.com/PagesPublic/ProductBrowse/StandAndAreaSelection.aspx?campaign=&product=19LHNC&productIsHomeAsAway=N&productsubtype=HOME&stadium=AS&type=H&soalready=sWk4DJUwbFVBv5UzZdzPW47jRWpOfkRic7nz0exu3pk=

19LHNC - 19 = season, LH = League Home, NC = Norwich City.
This would then display just the stand / area dropdown on screen for Norwich and worked even when the match wasn't 'live' on the home game part of the site. You could view all the tickets that were there in the background for the match. As I said, there was a ticket in the lower centenary for Norwich on the site all the season that was never sold.
Before they closed off the loophole you were able to add tickets to the basket using this method just before the late members sales went live (as all the seats were already uploaded). You'd get a message saying the game wasn't for sale, but then as soon as the game went live on the 'home game' part of the site you'd be able to complete the sale.

Offline scouser102002

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Re: Members Sales
« Reply #15954 on: December 9, 2020, 06:01:58 pm »
Ah cheers for that. I was closer than I thought with that then

Offline 30fiver

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Re: Members Sales
« Reply #15955 on: December 9, 2020, 08:07:41 pm »
If you went through the 'away games' URL and went onto an away match, it presented the website with just the stand and area dropdown.
You had the change the URL from the away game match code to the appropriate home game match code. For example:
https://tickets.liverpoolfc.com/PagesPublic/ProductBrowse/StandAndAreaSelection.aspx?campaign=&product=19LHNC&productIsHomeAsAway=N&productsubtype=HOME&stadium=AS&type=H&soalready=sWk4DJUwbFVBv5UzZdzPW47jRWpOfkRic7nz0exu3pk=

19LHNC - 19 = season, LH = League Home, NC = Norwich City.
This would then display just the stand / area dropdown on screen for Norwich and worked even when the match wasn't 'live' on the home game part of the site. You could view all the tickets that were there in the background for the match. As I said, there was a ticket in the lower centenary for Norwich on the site all the season that was never sold.
Before they closed off the loophole you were able to add tickets to the basket using this method just before the late members sales went live (as all the seats were already uploaded). You'd get a message saying the game wasn't for sale, but then as soon as the game went live on the 'home game' part of the site you'd be able to complete the sale.

They always use to redirect the full URL for home games to stop people getting in. Never re-directed away games so could have a picture of the burnley away game but have the drop down for a home game, used it to work someones card up the away ladder this season too in the none-guaranteed sales for some games

They patched this but if you changed the stadium code to AS it let you in again hahaha

Offline red_Mark1980

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Re: Members Sales
« Reply #15956 on: December 10, 2020, 10:04:09 am »
It's too long for me to read (and given the new site is undoubtedly not open to the same manipulation) but skim reading it, the queue wasn't random but only at certain times.

Outside of those certain times (7:21 ) it was pot luck if you got a shorter wait?

Offline Hij

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Re: Members Sales
« Reply #15957 on: December 10, 2020, 11:06:36 am »
I remember years back there were tricks like logging on as soon as the website closed. If it was never truly random it sounds like if the above was true they did some coding that would make it appear random even if it still wasn't.

Obviously sales happen several times a month and so many of us are so passionate about going so ultimately it was discovered. If there is a flaw in the next one can we bring me in please? ;D
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Offline RebeccaLFC

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Re: Members Sales
« Reply #15958 on: December 10, 2020, 11:29:56 am »
It's too long for me to read (and given the new site is undoubtedly not open to the same manipulation) but skim reading it, the queue wasn't random but only at certain times.

Outside of those certain times (7:21 ) it was pot luck if you got a shorter wait?

From what I got there was no pot luck... so 7:22 would have a shorter wait time than 7:25

Offline scouser102002

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Re: Members Sales
« Reply #15959 on: December 10, 2020, 11:41:08 am »
From what I got there was no pot luck... so 7:22 would have a shorter wait time than 7:25

Yes. Although sometimes it changed by a minute either way, so you just have to spam browsers around 7:22, 7:23, 7:24 etc

Before I even knew there was an actual sweet spot login time that would always get you in, everyone always accused me of knowing some secret because I always got in. But it was just about me noticing a pattern. I logged onto the site at the same time all the time, pretty much because I am a bit autistic and like routine :D, but I was getting a good wait time most of those times therefore I figured there must be some pattern to this. Certainly clicked to me that it's definitely not random.