Author Topic: Members Sales  (Read 658461 times)

Online red_Mark1980

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Re: Members Sales
« Reply #14520 on: May 21, 2020, 03:55:26 PM »
They're still furloughed as far as I understand it, it's just the government is not helping fund it now.

Not seen anything on memberships, I'm on auto-renew but I doubt the club will go ahead with it.

That doesn't mean they can't work. The non working part of it was linked to the government paying the 80%.

Unless I'm mistaken the staff can be called back at any point
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Offline FTH

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Re: Members Sales
« Reply #14521 on: May 21, 2020, 04:11:54 PM »
If they're at home and not working, it's still classed as being furloughed. It's just that the Government are not funding 80% of their salary.

I can't see them taking membership payments, until there's clarity as to when the season will start. There'd be uproar if they did.
The memberships aren't linked exclusively to buying tickets. If you have anything bar light i would expect it to auto renew.

Offline daindan

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Re: Members Sales
« Reply #14522 on: May 25, 2020, 10:49:20 AM »
Seems a lot of clubs have started processing refunds such as Man City

Offline redgriffin73

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Re: Members Sales
« Reply #14523 on: May 25, 2020, 11:06:26 AM »
The memberships aren't linked exclusively to buying tickets. If you have anything bar light i would expect it to auto renew.

Just checked and my light membership was taken on 15th May last year.
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Offline scouser102002

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Re: Members Sales
« Reply #14524 on: May 25, 2020, 11:13:23 AM »
Seems a lot of clubs have started processing refunds such as Man City

We are one of the few that havent yet

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Re: Members Sales
« Reply #14525 on: May 25, 2020, 12:37:07 PM »
While I agree we should be starting to process refunds, the club might be preparing themselves for the inevitable onslaught of ‘what about me credits though’, once they announce they’re going to be giving refunds.
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Re: Members Sales
« Reply #14526 on: May 25, 2020, 12:42:27 PM »
Just checked and my light membership was taken on 15th May last year.

If you go on the Members Area on the site it says it will be renewed ahead of 20/21 season. My guess is that they will wait until the season is over.
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Offline DangerScouse

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Re: Members Sales
« Reply #14527 on: May 25, 2020, 01:46:58 PM »
While I agree we should be starting to process refunds, the club might be preparing themselves for the inevitable onslaught of ‘what about me credits though’, once they announce they’re going to be giving refunds.

I think they'll honour all credits irrespective of refunds.

Offline scouser102002

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Re: Members Sales
« Reply #14528 on: May 25, 2020, 04:49:51 PM »
Season after next will be a minefield.

Guaranteed club on 3+ credits :D

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Re: Members Sales
« Reply #14529 on: May 25, 2020, 05:57:10 PM »
Season after next will be a minefield.

Guaranteed club on 3+ credits :D

Nah they just need to use credits from the last completed season where fans were present at all the games.

Bangkok Ladyboys went down a treat ... so probably do them again  ;D ;D


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Re: Members Sales
« Reply #14530 on: May 25, 2020, 06:21:24 PM »
Nah they just need to use credits from the last completed season where fans were present at all the games.

Like with everything, no matter what they decide will piss people off. We'll have posters coming on here threatening to stop going, crying about the process being a joke, the owners fleecing fans and dont care about loyalty yadda yadda yadda.

Offline TeddyTime33

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Re: Members Sales
« Reply #14531 on: May 25, 2020, 06:37:54 PM »
Nah they just need to use credits from the last completed season where fans were present at all the games.
so ignore the 15 home games in 19/20 doesn't seem right

Offline TeddyTime33

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Re: Members Sales
« Reply #14532 on: May 25, 2020, 06:40:44 PM »
Like with everything, no matter what they decide will piss people off. We'll have posters coming on here threatening to stop going, crying about the process being a joke, the owners fleecing fans and dont care about loyalty yadda yadda yadda.
they might use like a % of games from the last couple years but yeah in reality they won't make everyone happy but no way they can outright ingore the 19/20 season, also there's long-term consequences for people making the guaranteed number too, it's basically a season ticket so people are right to be contenstuous over the issue

Offline scouser102002

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Re: Members Sales
« Reply #14533 on: May 25, 2020, 06:52:04 PM »
Yeah, you can't just shit on all the people who got to 13+ this season for the sake of 4 games that didn't have fans.

But I think he knows that

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Re: Members Sales
« Reply #14534 on: May 25, 2020, 06:54:00 PM »
Yeah, you can't just shit on all the people who got to 13+ this season for the sake of 4 games that didn't have fans.

But I think he knows that

;D

Bangkok Ladyboys went down a treat ... so probably do them again  ;D ;D


Offline TeddyTime33

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Re: Members Sales
« Reply #14535 on: May 25, 2020, 07:09:42 PM »
Yeah, you can't just shit on all the people who got to 13+ this season for the sake of 4 games that didn't have fans.

But I think he knows that
you also can't shit on people who never had the chance to reach 13, would've shit loads of returns for Burnley for example

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Re: Members Sales
« Reply #14536 on: May 25, 2020, 07:15:39 PM »
you also can't shit on people who never had the chance to reach 13, would've shit loads of returns for Burnley for example

I’m in that boat but you can’t start rewarding for potentially having been able to buy a ticket on return

Think the fairest way to do it is to work out what “13” would be over all of last season and the 14 games from this. Probably be something like 24/33? Guessing at numbers but you get the point

I’d also not count credits for the future games behind closed doors. I’m in that boat too but I can’t have a credit for attending a match that didn’t happen

Combining two seasons means loyalty will be rewarded in my opinion

No rush to find out either given we won’t be in the ground until next year most likely


Offline PaulKS

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Re: Members Sales
« Reply #14537 on: May 25, 2020, 07:33:44 PM »
Combination of both seasons is a good idea I think and probs the fairest

Offline DangerScouse

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Re: Members Sales
« Reply #14538 on: May 25, 2020, 08:41:02 PM »
you also can't shit on people who never had the chance to reach 13, would've shit loads of returns for Burnley for example

You can't make allowances for a large cohort on the basis a fraction would have probably gotten the required tickets under the circumstances.

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Re: Members Sales
« Reply #14539 on: May 25, 2020, 10:00:46 PM »
Season after next will be a minefield.

Guaranteed club on 3+ credits :D
would be a great time to change the loyalty over multiple seasons not just one, ditto for things like ACS where they can use multiple years for priority, and of course stagger it, as they’d go from 25 games to 3 over the last two seasons

Offline redgriffin73

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Re: Members Sales
« Reply #14540 on: May 25, 2020, 10:53:38 PM »
If you go on the Members Area on the site it says it will be renewed ahead of 20/21 season. My guess is that they will wait until the season is over.
Cheers, hadn't thought to check there.
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Offline TeddyTime33

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Re: Members Sales
« Reply #14541 on: May 25, 2020, 11:58:52 PM »
Combination of both seasons is a good idea I think and probs the fairest
it's probably the fairest but I'll miss out only having 20 the past 2 seasons which isn't great

Offline TeddyTime33

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Re: Members Sales
« Reply #14542 on: May 26, 2020, 12:03:02 AM »
I’m in that boat but you can’t start rewarding for potentially having been able to buy a ticket on return
but the people on 9-12 this season are the ones who have to sit at a laptop all day and wait for tickets, all my tickets the last 2 years are late sales too, personally it's just devastating to be one game off a basically a season ticket and my last year of uni too. With a full card I could  relocate to England full time but without it and having less time to chase tickets I really don't see a point

Offline kalle-anka

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Re: Members Sales
« Reply #14543 on: May 26, 2020, 10:05:08 AM »
Liverpool Football Club would like to update supporters on ticket refunds following the UK government's confirmation of support for the potential of a return of professional football.

As we informed you on April 20, all supporters who have purchased tickets from LFC for any of our remaining four Premier League home games will receive a refund for the cost of their ticket(s).

Refunds will also be provided to those supporters who have purchased a ticket for our away game against Everton and/or the Liverpool FC Women’s game against Everton Women at Goodison Park. 

The general principles of the refund process are set out below:

Season ticket holders and official Members

Season ticket holders will receive a full pro rata refund for all remaining home games, while Members who have purchased tickets on a match-by-match basis will receive a refund for any of the matches that they have purchased tickets for.

Seasonal and matchday hospitality

Hospitality season ticket holders will receive a full pro rata refund for all remaining home games. Those supporters who have purchased tickets for matchday hospitality for any remaining home fixtures will also be refunded.

All other supporters with tickets

Fans who do not fall into one of the above groups but have purchased a match ticket for any of the remaining fixtures will receive a full refund.

Any fans who have purchased tickets for LFC Foundation’s charity match between Liverpool FC Legends and Barça Legends, which was scheduled to take place at Anfield in March, will be contacted separately in due course.

We are currently working through the most effective process to issue refunds given the complexities and considerations of the various payment methods used when tickets were purchased.

We will be contacting each affected ticket holder during the course of the next 14 days to provide more information on the refund process based on the category of ticket they have purchased. We ask that all supporters wait to receive further correspondence from the club and refrain from contacting us regarding refunds in the meantime.

We would like to thank supporters for their patience and understanding while we carry out the refund procedure. 

Finally, our priority remains the health and wellbeing of our people, the local community and all supporters during this challenging time and we hope that you all are staying safe and healthy.



https://www.liverpoolfc.com/news/tickets/396564-liverpool-fc-update-on-matchday-ticket-refunds

Offline redgriffin73

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Re: Members Sales
« Reply #14544 on: May 26, 2020, 10:14:55 AM »
Didn't they originally say we could have it credited to our accounts instead? Wonder if they're worried we might not be going to any games next season and it would get complicated. No mention of credits for members either.
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Offline scouser102002

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Re: Members Sales
« Reply #14545 on: May 26, 2020, 10:18:41 AM »
Didn't they originally say we could have it credited to our accounts instead? Wonder if they're worried we might not be going to any games next season and it would get complicated. No mention of credits for members either.

Maybe. Plenty of ministers have said there won't be fans until there is a vaccine, which could be 18 months away at least

Offline Tommypig

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Re: Members Sales
« Reply #14546 on: May 26, 2020, 10:38:23 AM »
Didn't they originally say we could have it credited to our accounts instead? Wonder if they're worried we might not be going to any games next season and it would get complicated. No mention of credits for members either.

I reckon you will have the choice of cash or credit left in your season ticket account for renewal a bit trickier for Members.

Interesting the wording used for season ticket holders pro rata refund which means if season ticket cost £855 divide by 19 = £45 per game even though seat might cost £55 for member  - 

In retrospect though fair enough if you got a discount when you bought should be reflected in rebate can't really complain about that.


Offline CONFIAMOS

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Re: Members Sales
« Reply #14547 on: May 26, 2020, 12:19:54 PM »
How do you 'untick' auto renew?

Offline redgriffin73

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Re: Members Sales
« Reply #14548 on: May 26, 2020, 12:23:02 PM »
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

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Re: Members Sales
« Reply #14550 on: May 26, 2020, 09:16:44 PM »
Didn't they originally say we could have it credited to our accounts instead? Wonder if they're worried we might not be going to any games next season and it would get complicated. No mention of credits for members either.
dont think they have a ‘credit’ function for the ticketing side, unless they offer the value in gift cards for the club store

Offline willss

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Re: Members Sales
« Reply #14551 on: May 26, 2020, 09:23:34 PM »
Its weird now how much I stressed over missing Villa in the last bulk sale.  Pretty unimportant now

Offline scouser102002

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Re: Members Sales
« Reply #14552 on: May 26, 2020, 09:53:40 PM »
Its weird now how much I stressed over missing Villa in the last bulk sale.  Pretty unimportant now

I had a fucking dugout seat. A boss vantage point to see us win it.

Be in row 92 of the upper main next time it comes around :D

Offline RainbowFlick

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Re: Members Sales
« Reply #14553 on: May 27, 2020, 10:38:35 AM »
Combination of both seasons is a good idea I think and probs the fairest

I agree. It is unfortunate for those that might have scrambled their way on to 13 this season, but you can't account for what is going on. Those people that bought to 13 using hospitality will be extremely pissed, I'd imagine.

//

I just hope people have perspective when we find out how this will all be handled. The reality is, we're probably not going to the match for a long time - a real shame as this is one of the best teams of all time. If the government suddenly start mandating large events, I'd imagine a lot of people (me included) would be very weary until we're sure it's safe.

We also have this new ticketing system coming in and a potential members ballot, which all is incredibly bad timing too.

Also, I guess it may have been an administrative nightmare, but it'd have been nice if they offered the opportunity to donate part of your ticket refund to the LFC Foundation or somewhere as an optional thing. I think asking for people to elect if they *can* might get a fair amount of people deciding it'd be a good thing to do.
« Last Edit: May 27, 2020, 10:45:48 AM by RainbowFlick »
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Offline scouser102002

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Re: Members Sales
« Reply #14554 on: May 27, 2020, 10:51:20 AM »
You say administrative nightmare, but again, Everton are doing it just fine.

We need to stop making excuses for our TO's shoddy work.

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Re: Members Sales
« Reply #14555 on: May 27, 2020, 10:58:56 AM »
You say administrative nightmare, but again, Everton are doing it just fine.

We need to stop making excuses for our TO's shoddy work.

True. Could just be a systems issue and there's going to be a lot more individual customers than Everton overall anyway.

But yeah, if anyone is still in decent financial position at this point, let's get a few quid over to a Foodbank or somewhere in lieu of being at the ground.
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Offline scouser102002

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Re: Members Sales
« Reply #14556 on: May 27, 2020, 11:00:18 AM »
True. Could just be a systems issue and there's going to be a lot more individual customers than Everton overall anyway.

But yeah, if anyone is still in decent financial position at this point, let's get a few quid over to a Foodbank or somewhere in lieu of being at the ground.

Maybe that's why they are emailing everyone individually about the refunds. Might give the option to donate in those emails.

Offline stefbs

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Re: Members Sales
« Reply #14557 on: May 27, 2020, 01:26:14 PM »
Combination of both seasons is a good idea I think and probs the fairest

How this is a good idea?  They can keep the credit for the last 4 games, but if they decide not to do that, 15 games are enough to decide. They can just lower the credits or the next season (+10 or +11).
I bought for my 8 years old son 17 tickets this season (I didnt buy the ticket just fo Everton and Chelsea) Some in the bulk sale, some in the  local sale and I even spent loads of money for few hospitality. 2 years ago he didnt have any because he was too young. Why should  he miss out next season?
« Last Edit: May 27, 2020, 01:48:35 PM by stefbs »

Offline Craig S

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Re: Members Sales
« Reply #14558 on: May 27, 2020, 01:32:13 PM »
You say administrative nightmare, but again, Everton are doing it just fine.

We need to stop making excuses for our TO's shoddy work.

Still not had a refund or email for my match day ticket.

Offline scouser102002

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Re: Members Sales
« Reply #14559 on: May 27, 2020, 01:36:10 PM »
Still not had a refund or email for my match day ticket.

Me neither, but they only announced it yesterday and said they will be in touch within 14 days so might have a wait yet.