Topic: FAN UPDATE - Ticketing changes to reduce touting - discussion and ideas

[GDGLEWIS]

Are the new cards going to have a digital image stored on the card that can be read by a scanner rather than an individual image actually printed on the card. Given the new smart cards can easily store this and further information with ease.

[Shanklygates]

Of course I would. I've bought away tickets on the exchange on here before, it amounts to the same thing really.

I fully appreciate the problem has been the club's system, rather than the fans 'cheating'

Fair enough. It was this bit that suggested otherwise to me Aways are going to be a minefield! 

I appreciate the fact people have been attending away games for all these years, but the fact of the matter is they shouldn't have been.

[scouser102002]

Fair enough. It was this bit that suggested otherwise to me Aways are going to be a minefield! 

And that's still true. Technically I shouldn't have gone to the few aways I have, either

As you say, an absolute minefield, and I dont know how the club sorts it, there's far too many different situations that I doubt they'll even try.

[andy07]

I'm still not understanding this fully.

a.   I get the part about there should be only one card per person, whatever card that is.  Makes total sense.

b.   What I don't get is that the photo ID is been inned and no checks are to be made on who is attending.  So swapping cards around continues as it always has done.  In my view, no problem with that.  Whoever owns the card has built up the credits at some point anyway to buy the ticket and up to them who they give the card to, to actually attend the match. 

So this project ensures every member/ST at LFC is a real person.  Cool.  It ensures that touts can't have multiple cards in their own name.  Cool.  As no ID checks are made, swapping of cards carries on as per usual.  Cool.  This friends and family thing though...............what's the point of this unpoliced bullshit?

 

Technology is available to take an image of the person using the card at the turnstile and match it against the image The Club has on record.   Any discrepancies could be highlighted and acted on by The Club if it chooses to do so.
Not suggesting that this would happen but it certainly could.

[Always_A_Red]

Technology is available to take an image of the person using the card at the turnstile and match it against the image The Club has on record.   Any discrepancies could be highlighted and acted on by The Club if it chooses to do so.
Not suggesting that this would happen but it certainly could.

The club have already confirmed that the photo will be deleted once the verification process has been completed so there is no photo on file

[didopich]

Can someone that has gone successfully through the update show with covered pictures on here which way they took/uploaded it as I think this maybe useful for people doubting themselves if they are doing wrong. Just an example pics obviously hide  the info!
Also for the people saying there won’t be checks.. yes it’s true but only while they ate updating ie this season. Next season though when all is sorted I fully expect random checks!

[Milly B]

Went through the 6 attempts and failed miserably so waiting for the club to contact me, all should be ok though as i'm sure they'll be able to see the 6 pictures i was trying to upload and give me the green light.

[igloo]

Went through the 6 attempts and failed miserably so waiting for the club to contact me, all should be ok though as i'm sure they'll be able to see the 6 pictures i was trying to upload and give me the green light.

Its the same as an security control at the airport. They need to stop someone during the day to do random search.
I also used 6 attempts, i couldnt make the picture any clearer....

[Barneylfc∗]

Can someone that has gone successfully through the update show with covered pictures on here which way they took/uploaded it as I think this maybe useful for people doubting themselves if they are doing wrong. Just an example pics obviously hide  the info!
Also for the people saying there won’t be checks.. yes it’s true but only while they ate updating ie this season. Next season though when all is sorted I fully expect random checks!

I done mine and my brothers. Both taken on the same background from the same angle using the same camera. Mine went through first time. His failed all 6. Even when I used a digital camera after the first 4 failed attempts. I think they're deliberately not verifying them all.

[ABJ]

1st attempt on Wednesday, failed so I took 3 more photos of my passport and then tried again yesterday, worked with the 1st photo, got e-mail confirming all good within 15 mins...I guess I got lucky.

[Colm305]

I received an email from the club this morning regarding my failed attempts at the verification process.  It was more a case of how can we help as opposed to a this is what you do sort of response.  I explained that my upload failed 6 times and asked where to I go from here? I attached my passport photo and a utility bill so will see what they come back with.

[Tiz Lad]

1st attempt on Wednesday, failed so I took 3 more photos of my passport and then tried again yesterday, worked with the 1st photo, got e-mail confirming all good within 15 mins...I guess I got lucky.

Ours went through first time, e-mail within 20 minutes. Very Lucky on this one I guess

[hoppyLFC]

Has anyone done a name change on a members card? What is the process? Is it click on ‘incorrect details’, then upload current cardholder ID, then input new name etc and new holders ID?

[Tim]

Has anyone done a name change on a members card? What is the process? Is it click on ‘incorrect details’, then upload current cardholder ID, then input new name etc and new holders ID?

I think as soon as you click incorrect details you are taken to the form to contact the club. You fill in the details and then the club will contact you. I don't think you can actually change the details online as the club will likely want to know the reasons behind the name change etc.

[willss]

I spoke to the club helpline today. There were helpful and offered some potential solutions. They didn’t seem clear what the name change process would be but I got the impression they would try and get it sorted.

[stoz]

I think as soon as you click incorrect details you are taken to the form to contact the club. You fill in the details and then the club will contact you. I don't think you can actually change the details online as the club will likely want to know the reasons behind the name change etc.

Yes, pretty much this. My missus had to do it, as her members card doesn't have her full first name, just her initial. It asks you to put in what needs updating, and says the club will be in touch within 5 days. She did this Monday or Tuesday, and no phone call as yet.

[davidsteventon]

Here's another question.

Someone just said this on the STH waiting list thread;

"My dad is at 7000 but won't want it by the time he gets it, mine is at 21,000. Would they let us swap?!"

At the moment, this happens doesn't it. So would people like the above be told no, because your name isn't the one on the list?

[Graham Smith]

Here's another question.

Someone just said this on the STH waiting list thread;

"My dad is at 7000 but won't want it by the time he gets it, mine is at 21,000. Would they let us swap?!"

At the moment, this happens doesn't it. So would people like the above be told no, because your name isn't the one on the list?

Never heard of any swapping on the ST waiting list and doubt it would be allowed in any circumstances.

[Barry Banana]

Never heard of any swapping on the ST waiting list and doubt it would be allowed in any circumstances.

My mate got one a few years ago when his mate got to the top of this list. Club allowed it.

[stoz]

My mate got one a few years ago when his mate got to the top of this list. Club allowed it.

That's pretty shocking to be honest, if they allowed a name change on the waiting list. 

[DangerScouse]

That's pretty shocking to be honest, if they allowed a name change on the waiting list. 

Agreed. That's a joke.

[Barry Banana]

That's pretty shocking to be honest, if they allowed a name change on the waiting list. 

Same lad passed away not long after and they transferred it to his son.

They used to allow transfers.

[scouser102002]

That's pretty shocking to be honest, if they allowed a name change on the waiting list. 

Not only are season tickets being abused, they're being abused before they are even issued!

[Shanklygates]

Not only are season tickets being abused, they're being abused before they are even issued!

by the club! By the sounds of it Although we don't know the details

[ScubaSteve]

I'm still not understanding this fully.

a.   I get the part about there should be only one card per person, whatever card that is.  Makes total sense.

b.   What I don't get is that the photo ID is binned and no checks are to be made on who is attending.  So swapping cards around continues as it always has done.  In my view, no problem with that.  Whoever owns the card has built up the credits at some point anyway to buy the ticket and up to them who they give the card to, to actually attend the match. 

So this project ensures every member/ST at LFC is a real person.  Cool.  It ensures that touts can't have multiple cards in their own name.  Cool.  As no ID checks are made, swapping of cards carries on as per usual.  Cool.  This friends and family thing though...............what's the point of this unpoliced bullshit?

 

I agree with this. The only thing this stops is touts having multiple cards. Which is great however this ain’t gonna stop people passing cards between mates. I can completely understand why people do it but if you can’t go the game just don’t buy a ticket!! (That’s unless RAWK go back to having an exchange thread )

[Campioni 84]

Filled in the contact us form to see about transferring my Members card to a mate (i've been using a season ticket passed on to me 16 years ago & I want to change that ultimately to my name) gave them all the details that he uses it most now as I initially got it as I needed something in my name for euro aways which I no longer do. There reply can you give us your incorrect DOB & your actual DOB & send us a copy of your Marriage certificate! You couldn't write the script! I've politely asked them to re read my original contact us form.

[RMG]

My ma goes to the match a lot but it’s usually me who gets the tickets online for her on her members card. I’m very organised and OCD about things so when I’m writing down the seat number and that I always over check it and then get someone else to verify I’ve written it down correctly.

Kop ticket it was a year or two ago, when she got to her Seat a fella was in it and refused to move as it was his season ticket seat and the club must have made a mistake. She phoned me and I was in the ground in a different stand (the lottery of the late availability sales) and said the fella was refusing to move and what should see do.

She spoke to a steward who found her an empty seat. We all know people on the Kop who move from their seat to be with family and mates and so on.

I’ve heard Some parents with young kids have asked people numerous times to swap seats so they can be by their kids, which I’m sure most people do.

I know it’s early days but the club need to think about these sort of scenarios as well (just read that Bayern thing haven’t I) Also I got to a derby on the 30th minute because of cancelled trains once

[Istanbul5Star]

I spoke to the club helpline today. There were helpful and offered some potential solutions. They didn’t seem clear what the name change process would be but I got the impression they would try and get it sorted.

Filled in the contact us form to see about transferring my Members card to a mate (i've been using a season ticket passed on to me 16 years ago & I want to change that ultimately to my name) gave them all the details that he uses it most now as I initially got it as I needed something in my name for euro aways which I no longer do. There reply can you give us your incorrect DOB & your actual DOB & send us a copy of your Marriage certificate! You couldn't write the script! I've politely asked them to re read my original contact us form.

The staff deffo don't really understand the process, I filled the form out to change a membership to my brother who is using it and I got a reply saying 'the club are offering supporters a one-off... we will then be in touch with the next steps'... complete with a link back to the form I had already filled out. Yeh sound that! 

[scouser102002]

Be aware that there is a wind blowing within the Club and that ticketing generally is being looked at.

The local sales were abused for all but the last match - estimates of 60% been touted were mentioned and we nearly lost the allocation for locals but the recent selling changes are making it harder (but not impossible) to tout.

In the next couple of seasons there will be a ST amnesty with STs getting put in the name of the right users and then probably through technology it will be impossible to pass them on. There is talk of having a 'friends and family' scheme where you can nominate up to say five people each season and to whom you can allocate the ticket say three or four times in total a season, otherwise you put the ticket back into the Club for any game you can't make.

Same with aways and GAs - purchaser of ticket has to use it (with some limited leeway).

It's coming.

Hi Graham

I refer back to your very first post in this thread back in 2017.

You say they are planning to sort aways out and making sure the purchaser uses it, I know the priority is the Fan Update at the minute, but is this still the plan for aways eventually, and how would it work?

[Graham Smith]

Hi Graham

I refer back to your very first post in this thread back in 2017.

You say they are planning to sort aways out and making sure the purchaser uses it, I know the priority is the Fan Update at the minute, but is this still the plan for aways eventually, and how would it work?

No formal plans yet so can't say how it will work - but 100% collections have been muted. The person who goes is the person who gets the credit is the ultimate aim.

[stonecold_jpm]

Unless there’s thousands gonna be checked on entry to Anfield, then without a photo I.D. card how is it gonna stop passing cards on and as you say the person who goes gets the credit? Someone’s already mentioned the Kop where people stand with their mates/family, how can a check in the ground then even occur if someone who isn’t using a card in their name  isn’t even at their allocated seat? 🤷‍♂️

[Welshred]

Unless there’s thousands gonna be checked on entry to Anfield, then without a photo I.D. card how is it gonna stop passing cards on and as you say the person who goes gets the credit? Someone’s already mentioned the Kop where people stand with their mates/family, how can a check in the ground then even occur if someone who isn’t using a card in their name  isn’t even at their allocated seat? 🤷‍♂️

Once again this isn't the purpose of the fan update.

[Always_A_Red]

Dads Passport failed 6 times - absolute bag of shit system - pictures couldn't be any clearer! 

[didopich]

I done mine and my brothers. Both taken on the same background from the same angle using the same camera. Mine went through first time. His failed all 6. Even when I used a digital camera after the first 4 failed attempts. I think they're deliberately not verifying them all.

Which angle is that lad? Sideways?! With a phone camera ok?!
Ta

[AttaRed]

So my date of birth was wrong by 1 digit (a 1 instead of a 2) so had to wait for fan services to contact me. They did on Friday, and asked me to update the details and to send photo ID to update the account, which I did. I have now had a response to that email, but they've addressed me by another name?

When I look at the email subject it gives the case reference number and then a message reference, the case number is the same as the first email, but the message reference is different. So I am guessing this is why the email is addressed to someone else. Its also been sent by a different person from fan services. Again I am guessing this is a case of the emails being sent to the wrong person. Should I reply to the email stating that its been sent to the wrong person, or maybe call fan services to get clarification?

[Childwall Red]

Completed the form last week on the first day still no email confirmation

[scouser102002]

So my date of birth was wrong by 1 digit (a 1 instead of a 2) so had to wait for fan services to contact me. They did on Friday, and asked me to update the details and to send photo ID to update the account, which I did. I have now had a response to that email, but they've addressed me by another name?

When I look at the email subject it gives the case reference number and then a message reference, the case number is the same as the first email, but the message reference is different. So I am guessing this is why the email is addressed to someone else. Its also been sent by a different person from fan services. Again I am guessing this is a case of the emails being sent to the wrong person. Should I reply to the email stating that its been sent to the wrong person, or maybe call fan services to get clarification?

It looks like there are far too many cases and too few staff managing them, and they are making mistakes.

Club needs to get a grip of it

[rk1]

Completed the form last week on the first day still no email confirmation

Check your junk mail. Mine went in there

[redgriffin73]

Completed the form last week on the first day still no email confirmation

Check back on https://fanupdate.liverpoolfc.com/#/login

It'll tell you your current status, mine was validated a day or so before the email came through.

[Childwall Red]

Check your junk mail. Mine went in there

Checked, even the status on the account history still says purchased.

Does it change to approved?