Author Topic: "Ask him/her/them, they know all about computers"  (Read 1619 times)

Offline Riquende

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"Ask him/her/them, they know all about computers"
« on: June 15, 2019, 11:52:03 AM »
I was going to type this into the W10 thread but thought it could warrant its own discussion. There's probably a few people here that work in IT these days, but also people that are known to their friends and family as 'good with computers' and therefore get a ton of questions thrown their way.

So what's the simplest/stupidest things you've been asked?

This week alone I was asked (by two department heads!):

a) How to copy files from the PC to a USB stick. I was on the phone for two minutes talking through the actions of opening two Explorer windows side by side and clicking/dragging files across.

b) To install Google Chrome onto a laptop that definitely had it already. When I told the guy how to open it, he said "but that's the icon for (the name we call our intranet)" so I had to explain to him what a browser was and the concept of a homepage.
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Offline oojason

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Re: "Ask him/her/them, they know all about computers"
« Reply #1 on: June 15, 2019, 12:07:22 PM »



The BOFH - https://www.theregister.co.uk/data_centre/bofh - a good way to while away the afternoon reminiscing, empathising and raising a smile (the comments section are usually gold too). Also doubles as a 'how to kill your boss / colleagues' manual - and why people who work around computers should probably be licensed - or have psychological tests every now and then... ;)


Also...

On Call - https://www.theregister.co.uk/Tag/on-call

Something for the Weekend, Sir? (Alistair Dabbs) - https://www.theregister.co.uk/Tag/something%20for%20the%20weekend


Oh, and remember...



« Last Edit: June 15, 2019, 06:10:11 PM by oojason »
.
a Useful Links post to help follow the RedMen & football in general for 2019/20; info for tv, streams, IPTV, goal videos, incidents, highlights & full game replays - as well as news, line-ups, latest scores, & more.

Offline stoa

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Re: "Ask him/her/them, they know all about computers"
« Reply #2 on: June 15, 2019, 10:03:22 PM »
Not in IT or much of a nerd, but for me it's enough teaching my mom how to use her smartphone. She has issues getting the basics right like swiping and stuff, so it's quite a challenge to get her to use WhatsApp so she can look at pictures of her grandchild my sister sends her... ;)

Offline Red Berry

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Re: "Ask him/her/them, they know all about computers"
« Reply #3 on: June 15, 2019, 10:08:04 PM »
I had a mate who never had a clue about computers.  He never knew much of anything because he was a lazy ass.  He only ever wanted to play games and watch porn, but he got given this old PC and once called me to ask me about setting up an email address.

This was in the days were you had to configure the POP yourself, which to be honest I usually needed to check my notes on how to do anyway, so walking him through it over the phone was always going to be a problem.  But when I said to him, "well first, call up the window," and there was this little pause, followed by "... what's a window..?"  I have to say I lost my shit with him slightly ;D  Just told him to do a basic IT course and get back to me because there was no way I could explain anything in a way he'd understand.  Never spoke to him again after that. ;D
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Re: "Ask him/her/them, they know all about computers"
« Reply #4 on: June 18, 2019, 12:45:00 PM »
Not in IT or much of a nerd, but for me it's enough teaching my mom how to use her smartphone. She has issues getting the basics right like swiping and stuff, so it's quite a challenge to get her to use WhatsApp so she can look at pictures of her grandchild my sister sends her... ;)

That old chestnut! Everytime I used to pick my missus's Android phone the widgets would be spread across the screen and there'd be about 85 apps open in the background, used to do my head in! I guess touch screens and long nails don't mix very well. I installed 'Nova launcher' so that I could lock all the widgets in place and stop her moving the fucking things about. The other thing that she struggled with since they removed the sound 'mute' in Android 5 and replaced it with the 'interruptions' bollox was being able to place the phone into 'silent'. I installed 'custom switches' and set it up so that she can mute the phone from the touch of a widget button on the main screen.
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Offline BeingJohnMarkovic

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Re: "Ask him/her/them, they know all about computers"
« Reply #5 on: June 21, 2019, 12:01:12 AM »
I recall working in tech support for AOL UK years back and getting a customer swearing at me on the line because their wireless wasn't working.

Turns out they hadn't even plugged in the router, it was sitting in a box on top of their fridge. Apparently they thought wireless meant totally wireless.

True story.
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Offline PaulF

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Re: "Ask him/her/them, they know all about computers"
« Reply #6 on: June 22, 2019, 10:12:33 AM »
I recall working in tech support for AOL UK years back and getting a customer swearing at me on the line because their wireless wasn't working.

Turns out they hadn't even plugged in the router, it was sitting in a box on top of their fridge. Apparently they thought wireless meant totally wireless.

True story.
What was wireless back in AOL UK days?
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Re: "Ask him/her/them, they know all about computers"
« Reply #7 on: June 26, 2019, 11:01:10 PM »
Been in IT 36 years, had some cracking ones over the years. Late 90’s had a request from a senior manager to provide the internet on a cd or as much as we could fit, recently had one where a major incident manager suggested that if increased page files were solving an issue we should go out and buy a load more page files !
They have translated from Halmstads to Malmo, to Orebo to Neuchatel Xamax, to the Swiss national team, so I find the question insulting.

Offline Andy @ Allerton

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Re: "Ask him/her/them, they know all about computers"
« Reply #8 on: June 30, 2019, 11:05:19 AM »
The thing that absolutely does my head in is when friends/families have problems with their network/computers/tablets/phones/other and ask me to 'sort it out'

I ask them to hang around as usually there are several things they need to do - logon, enter passwords, confirm actions etc.

Then when you are there beavering away, they are doing other stuff, so you continually have to stop and get their attention as they are 'tidying up' or hanging washing out or cooking or whatever



In future, to save myself annoyance I think I'll insist that people get all their passwords into order and logons into order and are prepared to sit there for a couple of hours while I help them.

I find it astonishing even now that when I say "OK. I need to logon to this now, what's your password" and get "Dunno" or "Er. I have it somewhere, probably.."

Usually turns a job that should take 5 minutes into something that takes hours and hours and pisses everyone off.
« Last Edit: June 30, 2019, 11:24:04 AM by Andy @ Allerton »
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Offline BER

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Re: "Ask him/her/them, they know all about computers"
« Reply #9 on: June 30, 2019, 03:39:18 PM »
I had to start pretending I don't use kodi any more and have forgotten how it works because they changed their system. I still help family but so many people bought those kodi boxes and had no clue what a repo was or how any of it worked and those add-ons break constantly.

Offline RideTheWalrus

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Re: "Ask him/her/them, they know all about computers"
« Reply #10 on: June 30, 2019, 04:42:25 PM »
I had to start pretending I don't use kodi any more and have forgotten how it works because they changed their system. I still help family but so many people bought those kodi boxes and had no clue what a repo was or how any of it worked and those add-ons break constantly.

Never used a kodi box, but just use the app on my smart tv. Are they actually more complicated than the app or? Because it took my 2 minutes to sort it out on my tele.


And yeah I get this, got a computing degree, built my own PC etc. the worst fucking thing is when someone asks me to help them, I do, and then they blame me if it then gets worse. No, I didn't 'break it more', it's your fault you don't run anti viral software, visit dodgy websites, and download dodgy software to allow you to 'watch free movies using this simple free software'.

Even people in IT tech will usually just google the problem, unless it's something like 'turn it off and on'.
Pretty happy with Arse taking it.

Disappointing.
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Offline kellan

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Re: "Ask him/her/them, they know all about computers"
« Reply #11 on: July 2, 2019, 08:17:02 AM »
The thing that absolutely does my head in is when friends/families have problems with their network/computers/tablets/phones/other and ask me to 'sort it out'

I ask them to hang around as usually there are several things they need to do - logon, enter passwords, confirm actions etc.

Then when you are there beavering away, they are doing other stuff, so you continually have to stop and get their attention as they are 'tidying up' or hanging washing out or cooking or whatever



In future, to save myself annoyance I think I'll insist that people get all their passwords into order and logons into order and are prepared to sit there for a couple of hours while I help them.

I find it astonishing even now that when I say "OK. I need to logon to this now, what's your password" and get "Dunno" or "Er. I have it somewhere, probably.."

Usually turns a job that should take 5 minutes into something that takes hours and hours and pisses everyone off.
Bane of my life this. Eventually got so sick of it that whenever family or friends ask me for help now and it involves a username/email/password I make a note of it to keep for myself. Because it is guaranteed they will call back one day with a further issue and not have a bloody clue what their log in is. Got a collection of about 20 now. It's daft on my part. But it saves a whole load of extra hassle on top of the hassle of sorting out what I've probably already talked them through half a dozen times before.

Offline Ciara (with a capital "C")

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Re: "Ask him/her/them, they know all about computers"
« Reply #12 on: July 2, 2019, 03:19:29 PM »
Did my degree in IT, then worked in IT support for about 7 years working my way up and now have moved into IT Project Management, so have done absolutely no hands-on computer support for over 2 years now and with that, I backed off all friends/family requests for help that involve sitting infront of someone's computer. I just cannot be arsed with it any more and I am so glad that I feel like I am forgetting so much of it.

I can still offer answers to questions if people ask but I have definitely backed away. 'I don't work in IT support anymore' or 'I don't have the tools/resources' kind of suffices and now I rarely get asked. Usually it's my Dad needing help with his iPad, which is fine.

I absolutely hated the 'I need a new laptop, can you recommend one please?' Like there are only 10 to choose from.

And just the general vagueness of people. 'Why is my computer so slow?' or 'My computer blue screened yesterday - why?'

I am done and dusted with that shitty world.
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Offline Claire.

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Re: "Ask him/her/them, they know all about computers"
« Reply #13 on: July 2, 2019, 03:30:41 PM »
Using only macs solved most of the issues for me. I just say I don't know unless it's close family.

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Re: "Ask him/her/them, they know all about computers"
« Reply #14 on: July 2, 2019, 05:27:21 PM »
We live in a world full of LOL, OMG, AFAIK and a plethora of other shite acronyms.  But there is one tried and tested acronym every IT support person should now.

Before every man and his dog had the internet at their fingertips and google was but a glint in Larry Page's eye, telling a clueless 'user' this was very satisfying indeed as there were no comebacks.

RTFM

OK, the user didn't know what we were telling them but it was the next best thing to "oh fuck off" and a P45. :)

Offline Alan_X

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Re: "Ask him/her/them, they know all about computers"
« Reply #15 on: July 2, 2019, 06:04:20 PM »
Using only macs solved most of the issues for me. I just say I don't know unless it's close family.

Same here. I have a bit of part-time help to set things up and configure non-Mac kit but we've saved ten of thousands over the years in IT support by using Macs. I know it wouldn't work for large organisations but for a small creative business like ours Macs have been a godsend.

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Re: "Ask him/her/them, they know all about computers"
« Reply #16 on: July 2, 2019, 07:05:01 PM »
Return on the Mac




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Online Just Elmo?

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Re: "Ask him/her/them, they know all about computers"
« Reply #17 on: July 2, 2019, 08:59:20 PM »
Using only macs solved most of the issues for me. I just say I don't know unless it's close family.

Conversely, as someone who is not a fan of macs, I love it when friends and family have them, as whenever they ask for help I just shrug and say sorry I don't know Macs...  :D

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Re: "Ask him/her/them, they know all about computers"
« Reply #18 on: July 2, 2019, 09:00:38 PM »
We live in a world full of LOL, OMG, AFAIK and a plethora of other shite acronyms.  But there is one tried and tested acronym every IT support person should now.

Before every man and his dog had the internet at their fingertips and google was but a glint in Larry Page's eye, telling a clueless 'user' this was very satisfying indeed as there were no comebacks.

RTFM

OK, the user didn't know what we were telling them but it was the next best thing to "oh fuck off" and a P45. :)

The other acronym they should know is PEBKAC (otherwise known as a Layer 8 issue).

Online Buck Pete

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Re: "Ask him/her/them, they know all about computers"
« Reply #19 on: July 3, 2019, 09:30:54 AM »
The other acronym they should know is PEBKAC (otherwise known as a Layer 8 issue).

:)

Ahh PEBKAC, usually the result of the common issue of 'Users optical interface malfunction'

Offline Claire.

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Re: "Ask him/her/them, they know all about computers"
« Reply #20 on: July 3, 2019, 12:44:42 PM »
Conversely, as someone who is not a fan of macs, I love it when friends and family have them, as whenever they ask for help I just shrug and say sorry I don't know Macs...  :D

Pfft, as if macs have problems ;)

Offline stoa

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Re: "Ask him/her/them, they know all about computers"
« Reply #21 on: July 3, 2019, 12:57:47 PM »
Pfft, as if macs have problems ;)

They're just one "n" short of being Mancs. If that's not a problem I don't know what is...

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Re: "Ask him/her/them, they know all about computers"
« Reply #22 on: July 3, 2019, 05:40:00 PM »
Luckily no-one asks me to fix pc's anymore, except the kids, so I get peace from that now.

One of my big hates is at work. We'll get a change request, it'll get approved by the relevant group, go via the IT project team. I'll do the user Design specification for the users, the technical spec for our side. It'll all get approved by all interested parties, software development will get done, front end screens get changed, sometimes new database tables etc are created. It'll go right through testing then the fuckers will have second thoughts and the software will sit there unreleased for years until eventually we copy it out somewhere and it gets forgotten about. I love wasting my time  :butt :butt :butt

Offline Andy @ Allerton

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Re: "Ask him/her/them, they know all about computers"
« Reply #23 on: July 5, 2019, 12:40:51 PM »
Conversely, as someone who is not a fan of macs, I love it when friends and family have them, as whenever they ask for help I just shrug and say sorry I don't know Macs...  :D

Yep same. Have friends and family that have problems with them and I won't touch them.

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Offline PaulF

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Re: "Ask him/her/them, they know all about computers"
« Reply #24 on: July 5, 2019, 12:48:51 PM »
Luckily no-one asks me to fix pc's anymore, except the kids, so I get peace from that now.

One of my big hates is at work. We'll get a change request, it'll get approved by the relevant group, go via the IT project team. I'll do the user Design specification for the users, the technical spec for our side. It'll all get approved by all interested parties, software development will get done, front end screens get changed, sometimes new database tables etc are created. It'll go right through testing then the fuckers will have second thoughts and the software will sit there unreleased for years until eventually we copy it out somewhere and it gets forgotten about. I love wasting my time  :butt :butt :butt

Still get paid though right ;)
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Re: "Ask him/her/them, they know all about computers"
« Reply #25 on: July 11, 2019, 01:43:11 PM »
Got asked to look at why a local printer wasn't working earlier .. found they'd plugged the USB cable into the Network Port of the printer rather than the USB Port.

:no


Offline Rush 82

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Re: "Ask him/her/them, they know all about computers"
« Reply #26 on: July 11, 2019, 01:49:24 PM »
:)

Ahh PEBKAC, usually the result of the common issue of 'Users optical interface malfunction'
Don't forget ID 10 T

Offline Rush 82

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Re: "Ask him/her/them, they know all about computers"
« Reply #27 on: July 11, 2019, 01:51:31 PM »
Luckily no-one asks me to fix pc's anymore, except the kids, so I get peace from that now.

One of my big hates is at work. We'll get a change request, it'll get approved by the relevant group, go via the IT project team. I'll do the user Design specification for the users, the technical spec for our side. It'll all get approved by all interested parties, software development will get done, front end screens get changed, sometimes new database tables etc are created. It'll go right through testing then the fuckers will have second thoughts and the software will sit there unreleased for years until eventually we copy it out somewhere and it gets forgotten about. I love wasting my time  :butt :butt :butt
Same here on fixing PCs - used to irritate me no end with weekends wasted fixing faf shit.

Eventually just told everyone I don't fix stuff anymore and send them to a shop

Offline Rush 82

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Re: "Ask him/her/them, they know all about computers"
« Reply #28 on: July 11, 2019, 01:52:44 PM »

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Re: "Ask him/her/them, they know all about computers"
« Reply #29 on: July 17, 2019, 09:48:23 AM »
Todays beauty.

Transport Manager complaining that a Delivery cannot be confirmed as some of the stock is sourced at another Branch. No one has raised the transfer document to move it, so the system thinks the stock is still at X when it needs to be at Y. They seem to think that the new driver mobile app suddenly takes over from our whole Branch stock movement system and does something it isn't designed to do :butt

Offline BarryCrocker

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Re: "Ask him/her/them, they know all about computers"
« Reply #30 on: July 17, 2019, 12:40:24 PM »
Hoping someone can help me out with this.

I've been cleaning up an old MacBook to make sure I've centralised all my files. I've found a leap of photos from when I lived in London which have the extension 'jpg.pms' and I can't open them. I know they're photos of my travels as they all have proper file names (thanks to the ex).

Anybody have any idea how I can open them as I'd really like to keep them?

Cheers
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Offline Claire.

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Re: "Ask him/her/them, they know all about computers"
« Reply #31 on: July 17, 2019, 02:03:40 PM »
copy one to a diff folder and try renaming it to remove the '.pms' and see if it's a proper jpg.

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Re: "Ask him/her/them, they know all about computers"
« Reply #32 on: July 26, 2019, 06:49:05 PM »
Some misrable buggers in here, don't you guys get any satisfaction from helping elderly technophobe relatives? It's bad enough for us youngster's, heaven knows what it must be like for older people dealing with some of these technologies. I've been into computers and software since the age of about eleven and some of the innovations annoy me for example why did they change the cut and paste icon from a scissor and brush to a rectangle and a slightly different rectangle on phones and tablets. Some of the users interfaces on devices are just crap and I'll conceived, no wonder people have problems.
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Re: "Ask him/her/them, they know all about computers"
« Reply #33 on: July 26, 2019, 09:24:56 PM »
Hoping someone can help me out with this.

I've been cleaning up an old MacBook to make sure I've centralised all my files. I've found a leap of photos from when I lived in London which have the extension 'jpg.pms' and I can't open them. I know they're photos of my travels as they all have proper file names (thanks to the ex).

Anybody have any idea how I can open them as I'd really like to keep them?

Cheers

Macbook you say?

Brexit. As stupid as you can imagine.

The poor voting to make themselves worse off and their masters richer.

Online Yosser0_0

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Re: "Ask him/her/them, they know all about computers"
« Reply #34 on: July 27, 2019, 02:10:32 PM »
Macbook you say?



Nice slippers, but I always had you down as a 'Crocs' wearer, something like these:-



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Offline ChaChaMooMoo

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Re: "Ask him/her/them, they know all about computers"
« Reply #35 on: July 28, 2019, 04:17:19 PM »
Nice slippers, but I always had you down as a 'Crocs' wearer, something like these:-



Not these?

Online rob1966

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Re: "Ask him/her/them, they know all about computers"
« Reply #36 on: July 28, 2019, 07:39:26 PM »
Some misrable buggers in here, don't you guys get any satisfaction from helping elderly technophobe relatives? It's bad enough for us youngster's, heaven knows what it must be like for older people dealing with some of these technologies. I've been into computers and software since the age of about eleven and some of the innovations annoy me for example why did they change the cut and paste icon from a scissor and brush to a rectangle and a slightly different rectangle on phones and tablets. Some of the users interfaces on devices are just crap and I'll conceived, no wonder people have problems.

Is this even a big thing anymore? Most people I know over 70 are very comfortable with phones, laptops etc and a lot of them worked with computerised systems before they retired. I'm 53 this year and I was one of the last age groups that didn't have access to computers at school, but plenty of others my age and older did. At work, those of us who look after and develop the companies in house software are at least 48 yrs old, going up to almost 60.