Topic: Stewards Confiscated my cards - ridiculous

[realoatsy]

Last night I lent my cards to a Mate who wanted to take his 3 kids 13 11 and 9 for a xmas present

they were all sitting in the Anfield Rd Lower, at 80 mins a steward with a police officer came along to 'spot check' their cards

explaining that they were investigating people profiteering from ticket sales. He then confiscated the tickets and left my mate having to

leave early with a 9 year old in tears afraid her dad may have been jailed. I contacted the Club this morning who explained that the cards

had been suspended and that a process whereby they would write out to  me and review the situation after I have responded in writing

to them would be followed. The upshot being I won't be going to the United game on Sunday.

The Cynic in me is saying that the club is wanting to retrieve  seats for their own use. I'm seriously disgusted with LFC, truth is they don't

deserve the support that we all give them and that they take for granted. If they want to stamp out touting how's about increasing

stewards outside the ground, not targeting a Man and his 3 kids at 80 minutes.

Nothing short of downright pathetic.....

 

[Milly B]

Absolutely unbelievable and disgusting behaviour.

[Redman0151]

That's a fucking disgrace that mate, I'd contact SOS and FSF about this if you haven't already

[stevienash]

I sometimes wonder about our club!!

[cmccarthy81]

So the club is implying it wants to profiteer from selling a membership to every single person that wants to enter the ground, the irony.

[realoatsy]

I've just emailed SOS , thanks for the advice - still completely in shock to be honest.

[DOG-LFC8]

Disgrace

[jed the red]

Just out of interest mate, did they target just your mate or did they spot check others too?

[GregCharrua]

The bigger problem here is the entire ticketing and membership process itself. Sorry your mate and his kids had to go through such a shitty time!

[barstool1984]

Sad state of affairs.  Would be interesting to see who is sitting in your seat(s) come Sunday.....

[realoatsy]

They were spot checking others too apparently, They must be short a load of tickets for Utd on Sunday

[realoatsy]

If I don't get them back by Sunday I'll post the seats up here so someone can check for me, It'll be interesting to see if LFC are "profiteering"

from seats that I paid for in November.

[willss]

That is scandalous.  What are the rules on this as I thought that you could pass your tickets on to anyone, as long as its not above face value.

[Tommypig]

I assume these are member cards no season tickets

[realoatsy]

Yes they are members cards

[CraigDS]

So you've 4 members cards in your name, which presumably all have a decent credit on them to get tickets for the Arsenal and United games? Do you/a group of 4 of you normally attend each game in those seats and this was a one off change in who goes?

Only reason I ask is maybe the stewards have noticed a wide range of people using those seats when they should be for the person whose card the name is in, which is why they've maybe been flagged up as possibly being sold on at a profit.

[DangerScouse]

Fucking c*nts. Shocking.

[ABJ]

Fucking shocking that 

[JLFC]

That is scandalous.  What are the rules on this as I thought that you could pass your tickets on to anyone, as long as its not above face value.

I'd also like this clarifying. I didn't think there was an issue as long as there was a signed letter from the owner of the membership card + not sold for anything more than face value.

Feel really sorry for the supporters affected last night, in my view that's not on.

[swoopy]

Poor from the club.

Instead of going after the actual touts, they've gone after someone who has given his cards to a mate. Making no profit from it.

Remember reading a story on here a few months ago about someone who's ST got confiscated in similar fashion. Not sure what the outcome of that was??

[ABJ]

If I don't get them back by Sunday I'll post the seats up here so someone can check for me, It'll be interesting to see if LFC are "profiteering"

from seats that I paid for in November.

No doubt it will be people loaded up with bags from the club shop 

[ripsaw19]

Absolutely shocking! If it wasn't been for a load of decent reds passing on tickets they can't use to other reds, the stadium would be half empty. Hope this gets sorted for you mate, keep us posted

[redgriffin73]

Disgusting behaviour from the club, those poor kids being dragged out like that for absolutely no reason. They're concentrating their efforts on completely the wrong people as usual.

[Chakan]

Should have just stopped at the club shop on the way out and bought a scarf they would have happily let you back in.

[Redman0151]

If I don't get them back by Sunday I'll post the seats up here so someone can check for me, It'll be interesting to see if LFC are "profiteering"

from seats that I paid for in November.

Considering the unusual amount of obvious day trippers for the Man utd game last season, (for a game you needed credits for) this wouldn't surprise me at all!

[andy07]

Has this been highlighted to the press, twitter etc.  If not then it should be soon.

[Smudgester]

I'd also like this clarifying. I didn't think there was an issue as long as there was a signed letter from the owner of the membership card + not sold for anything more than face value.

Feel really sorry for the supporters affected last night, in my view that's not on.

I could be wrong here but I am sure the T&Cs state the card is not transferrable at all.

Sympathies for your mate but this is almost a "club can't win" scenario; they get slated about this but at the same time criticised that people aren't moving up the ST waiting list fast enough (because ST holders are transferring their tickets to others when they can't afford to renew)

[Paullfc95]

If the card is completely non transferable, say you genuinely can't make it and the 2 week deadline to return the ticket has passed, what the fuck are you meant to do with your ticket?

You're not just going to sacrifice £50 are you? Either they need some form of members returns exchange or just allow passing on of cards to friends/family.

Ridiculous situation this by the way, no other club in the country would confiscate tickets because someone's passed them on to a mate.

[realoatsy]

So you've 4 members cards in your name, which presumably all have a decent credit on them to get tickets for the Arsenal and United games? Do you/a group of 4 of you normally attend each game in those seats and this was a one off change in who goes?

Only reason I ask is maybe the stewards have noticed a wide range of people using those seats when they should be for the person whose card the name is in, which is why they've maybe been flagged up as possibly being sold on at a profit.

They all have full credits on them, we normally buy in the kop but on this particular occasion got booted out of the ticket system on the

purchase screen and by the time we went back in could only get 129. To be honest we take the seats where we can get them. Am sick to

the stomach about this. The fact that I called the club explained exactly what happened and that I needed the cards back for Utd and their

response was "a procedure" sickens me even further.

[Hij]

I could be wrong here but I am sure the T&Cs state the card is not transferrable at all.

Sympathies for your mate but this is almost a "club can't win" scenario; they get slated about this but at the same time criticised that people aren't moving up the ST waiting list fast enough (because ST holders are transferring their tickets to others when they can't afford to renew)

They were members cards, not ST.

[Smudgester]

If the card is completely non transferable, say you genuinely can't make it and the 2 week deadline to return the ticket has passed, what the fuck are you meant to do with your ticket?

You're not just going to sacrifice £50 are you? Either they need some form of members returns exchange or just allow passing on of cards to friends/family.

Ridiculous situation this by the way, no other club in the country would confiscate tickets because someone's passed them on to a mate.

didn't know the member return date was 2 weeks ahead. is that right ? A STH can return their ticket up to 24hrs before the game IIRC.

[WanderingRed]

http://www.liverpoolfc.com/membership/terms-conditions

17.   Your Members Card must be available at all games for inspection by officials and security staff of the Club and the police. The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry. Please ensure you carry proof of your name and address with you while you are at the Ground as random spot-checks may be undertaken.

18.   Members Card and/or receipts are issued for your sole use. You shall not re-sell, assign, transfer or lend the Members Card and/or receipts or the benefit of it to any other person without the prior consent of the Club. For the avoidance of doubt (and by way of example only) the Members Card and/or receipts issued to you may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, save as expressly authorised by the FA Premier League Limited or the Club.

19.   You may only re-sell or transfer the Members Card and/or receipts with the express consent of the Club, given at the Club's absolute discretion. No such resale or transfer will be permitted except where the same takes place in consideration of no payment or benefit in excess of the face value of a ticket to that Match and such lending does not take place during the course of any business.

[Smudgester]

They were members cards, not ST.

That's irrevant. AFAIK the T&Cs for a membership card also say they are no transferrable.

As stated by WanderingRed - it is clearly stated in the T&Cs (which the OP would have agreed to when getting the cards) that what they did was against the rules. The club have done nothing wrong here in the slightest.

[Hij]

http://www.liverpoolfc.com/membership/terms-conditions

17.   Your Members Card must be available at all games for inspection by officials and security staff of the Club and the police. The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry. Please ensure you carry proof of your name and address with you while you are at the Ground as random spot-checks may be undertaken.

18.   Members Card and/or receipts are issued for your sole use. You shall not re-sell, assign, transfer or lend the Members Card and/or receipts or the benefit of it to any other person without the prior consent of the Club. For the avoidance of doubt (and by way of example only) the Members Card and/or receipts issued to you may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, save as expressly authorised by the FA Premier League Limited or the Club.

19.   You may only re-sell or transfer the Members Card and/or receipts with the express consent of the Club, given at the Club's absolute discretion. No such resale or transfer will be permitted except where the same takes place in consideration of no payment or benefit in excess of the face value of a ticket to that Match and such lending does not take place during the course of any business.

So basically he's fucked.

But I think the problem comes in with consistency in regards to this, and in targeting the right people.

[kalle-anka]

That's just wrong in ever possible way!

Can't you get dups at the TO window or is the entire membership suspended or just the cards?

[Hij]

That's irrevant. AFAIK the T&Cs for a membership card also say they are no transferrable.

Cheers for clarifying it's irrelevant as you were the one who started talking about season tickets when they aren't the point of issue here - whether members cards are also non transferable or not.

[WanderingRed]

So basically he's fucked.

But I think the problem comes in with consistency in regards to this, and in targeting the right people.

From what I can tell you can pass them on if they are told in advance but how clear that is and the process required in order to do it is another matter

[Paullfc95]

That's irrevant. AFAIK the T&Cs for a membership card also say they are no transferrable.

As stated by WanderingRed - it is clearly stated in the T&Cs (which the OP would have agreed to when getting the cards) that what they did was against the rules. The club have done nothing wrong here in the slightest.

Half the stadium are going in cards that aren't in their name. Why pick out those kids?

[Hij]

From what I can tell you can pass them on if they are told in advance but how clear that is and the process required in order to do it is another matter

Imagine all the extra admin work that would need to be undertaken to inform the club every time a spare was passed on for a 45,000 attendance match.

[Chakan]

Imagine all the extra admin work that would need to be undertaken to inform the club every time a spare was passed on for a 45,000 attendance match.

Once the club receive 45,000 emails every game about it, they would probably have a strong look at the way tickets are distributed maybe?