Author Topic: FAN UPDATE - Ticketing changes to reduce touting - discussion and ideas (Read 226897 times)

Biscuitman · « **Reply #1120 on:** October 14, 2019, 06:51:57 pm »

What a f%^kin ball ache that update thing is.
My passport photo failed every time despite trying different methods of taking the picture.
Not sure if this has already been asked or not but why pick now to have the system update and not right after the sales in July or better still end of the season and give people time to get sorted with photo id?
Maybe jumping the gun a bit but has anyone yet had a call or email from the club after a failed attempt?

Barneylfc∗ · « **Reply #1121 on:** October 14, 2019, 07:16:46 pm »

Quote from: Biscuitman on October 14, 2019, 06:51:57 pm

What a f%^kin ball ache that update thing is.
My passport photo failed every time despite trying different methods of taking the picture.
Not sure if this has already been asked or not but why pick now to have the system update and not right after the sales in July or better still end of the season and give people time to get sorted with photo id?
Maybe jumping the gun a bit but has anyone yet had a call or email from the club after a failed attempt?

Probably not as it officially only started today.

All efforts failed for doing my brother's. Using a Galaxy S10 and a proper digital camera to take the photo on a black background. No shading, glare, nothing else in the picture. Seems like it just accepts what it wants.

Going to be a bad conversation when they contact him as he hasn't got a clue how to upload things like this. Only online thing he can do is facebook so if I'm not there then fuck knows how the conversation will go if they call him.

RainbowFlick · « **Reply #1122 on:** October 14, 2019, 07:58:15 pm »

Two fails so far.

reddragon · « **Reply #1123 on:** October 14, 2019, 08:05:49 pm »

Quote from: RainbowFlick on October 14, 2019, 10:50:44 am

What do we reckon the oldest season ticket holders' age currently is?

the lad i know has two season ticket from a fella who died in 1962!

so thats nearly 60 years ago - the original ST holder would be well over 120 by now I think

reddragon · « **Reply #1124 on:** October 14, 2019, 08:08:41 pm »

Quote from: courty61 on October 14, 2019, 06:32:17 pm

You kinda hope they update the software before they do the STH or the members with less than 13 credits

is right - this sounds like the biggest ballache

Alf · « **Reply #1125 on:** October 14, 2019, 08:40:30 pm »

Mine failed, got to wait for them to get in touch now. Joy of fucking joys

carl123uk · « **Reply #1126 on:** October 14, 2019, 09:53:16 pm »

Did our 2 no problem. Driving licence on black background. Worked 1st time for both

Flyhalf · « **Reply #1127 on:** October 14, 2019, 10:23:04 pm »

One of our group doesn’t have a driving licence so what does she do for address verification, assuming you can only upload one picture which will be her passport? Apologies if this has been answered previously, I must have missed it. Cheers in advance

John C · « **Reply #1128 on:** October 14, 2019, 10:59:09 pm »

Quote from: Graham Smith on October 14, 2019, 12:21:01 am

Join us and protect our culture and Club.

I've been a member since the start of your journey

stonecold_jpm · « **Reply #1129 on:** October 14, 2019, 11:21:32 pm »

So season tickets are gonna be able to change names from someone who died years ago to any other persons name then members can too? yes or no? Just provide death certificate and I.d. for the person transferring to?

RainbowFlick · « **Reply #1130 on:** October 15, 2019, 05:48:42 am »

Ended up working on the last try for me. Driving license wouldn’t work but passport did.

System needs to be worked on I think. Not many will read these forums nor be savvy enough to get it done within the 6 tries.

Barneylfc∗ · « **Reply #1131 on:** October 15, 2019, 08:29:13 am »

Quote from: RainbowFlick on October 15, 2019, 05:48:42 am

Ended up working on the last try for me. Driving license wouldn’t work but passport did.

System needs to be worked on I think. Not many will read these forums nor be savvy enough to get it done within the 6 tries.

Seems to be plenty enough on here that hasn't worked, so fuck knows how many there are in total.
I dont hold out much hope of the club being able to sort it all out

Dan6times · « **Reply #1132 on:** October 15, 2019, 08:49:21 am »

I haven't got an email or any notification yet do I wait or do I crack on with the link on LFC website

When do I need to have completed by??

ABJ · « **Reply #1133 on:** October 15, 2019, 09:05:05 am »

Quote from: Dan6times on October 15, 2019, 08:49:21 am

I haven't got an email or any notification yet do I wait or do I crack on with the link on LFC website

When do I need to have completed by??

31/12

courty61 · « **Reply #1134 on:** October 15, 2019, 09:32:11 am »

Quote from: stonecold_jpm on October 14, 2019, 11:21:32 pm

So season tickets are gonna be able to change names from someone who died years ago to any other persons name then members can too? yes or no? Just provide death certificate and I.d. for the person transferring to?

Pretty sure Graham answered this previously if you scroll through the thread

anfieldash · « **Reply #1135 on:** October 15, 2019, 09:43:59 am »

Quote from: Flyhalf on October 14, 2019, 10:23:04 pm

One of our group doesn’t have a driving licence so what does she do for address verification, assuming you can only upload one picture which will be her passport? Apologies if this has been answered previously, I must have missed it. Cheers in advance

We phoned up about this and they said send an email via the Fan Update enquiry page with all info on the member plus the passport pic and the extra id pic and it should get sorted.

Barneylfc∗ · « **Reply #1136 on:** October 15, 2019, 10:02:38 am »

Quote from: ABJ on October 15, 2019, 09:05:05 am

31/12

I thought it needs to be done in order to buy tickets in the November sale? Or is it that you will be able to buy, but the cards wont be activated?

Welshred · « **Reply #1137 on:** October 15, 2019, 10:03:51 am »

Quote from: Barneylfc on October 15, 2019, 10:02:38 am

I thought it needs to be done in order to buy tickets in the November sale? Or is it that you will be able to buy, but the cards wont be activated?

You can buy but cards wont be activated.

Barneylfc∗ · « **Reply #1138 on:** October 15, 2019, 10:04:41 am »

Quote from: Welshred on October 15, 2019, 10:03:51 am

You can buy but cards wont be activated.

Sound. Suppose that gives the club enough time to contact everyone then.

ABJ · « **Reply #1139 on:** October 15, 2019, 10:21:04 am »

Quote from: Barneylfc on October 15, 2019, 10:02:38 am

I thought it needs to be done in order to buy tickets in the November sale? Or is it that you will be able to buy, but the cards wont be activated?

This is on the faq's :

''Official Members who recorded 13 or more games during the 18/19 season can complete the LFC Fan Update process by December 31st 2019''

Barrowred · « **Reply #1140 on:** October 15, 2019, 10:50:35 am »

Just been on the phone to the club about my lads passport photo not being accepted.
Was told they are having trouble with the passport uploads and are having training to try and sort it out? Got asked the expected questions, was it in natural light, dark background etc. As it was taken in the same place as the 3 driving licences that were accepted, the issue must be with the system not the actual photograph.

Now I have to wait for them to get in touch with me to explain why it wasn't accepted, and his account is locked for updates until they do. Hopefully it's a simple fix to the system as I couldn't make the photographs any clearer. Can see this being a right ball ache.

scouser102002 · « **Reply #1141 on:** October 15, 2019, 10:52:20 am »

Quote from: Barneylfc on October 15, 2019, 08:29:13 am

Seems to be plenty enough on here that hasn't worked, so fuck knows how many there are in total.
I dont hold out much hope of the club being able to sort it all out

Only 950 have completed it so far

Winckle · « **Reply #1142 on:** October 15, 2019, 11:31:19 am »

Quote from: Barneylfc on October 14, 2019, 01:53:42 pm

It's not that mate, as mine does too and it uploaded first time with no issues.

Thanks for letting me know.

I'm sorted now on attempt 5. I got frustrated and used my scanner with the DPI set to maximum to get an image to upload and it worked.

But the site specifically said that document scanner quality wouldn't be good enough.

only6times · « **Reply #1143 on:** October 15, 2019, 12:39:08 pm »

Got 2 in my name. Will they let one be changed into my lads name?

Graham Smith · « **Reply #1144 on:** October 15, 2019, 01:03:23 pm »

Quote from: only6times on October 15, 2019, 12:39:08 pm

Got 2 in my name. Will they let one be changed into my lads name?

Has he been using it?

Barneylfc∗ · « **Reply #1145 on:** October 15, 2019, 01:06:40 pm »

Are provisional driving licenses accepted?

That's the only thing I can think of being an issue with my brother's. Mine and my 2 mates were fine with a full licence and all accepted first time.

Campioni 84 · « **Reply #1146 on:** October 15, 2019, 01:32:32 pm »

Quote from: Barneylfc on October 15, 2019, 01:06:40 pm

Are provisional driving licenses accepted?

That's the only thing I can think of being an issue with my brother's. Mine and my 2 mates were fine with a full licence and all accepted first time.

My daughter did hers last night with a provisional driving licence & it went through first time.

only6times · « **Reply #1147 on:** October 15, 2019, 01:54:24 pm »

Quote from: Graham Smith on October 15, 2019, 01:03:23 pm

Has he been using it?

Yep.

Graham Smith · « **Reply #1148 on:** October 15, 2019, 02:08:37 pm »

Quote from: only6times on October 15, 2019, 01:54:24 pm

Yep.

In which case ask via the contact sheet for the change and see what they say.

Barneylfc∗ · « **Reply #1149 on:** October 15, 2019, 02:22:00 pm »

Just received an email for my brothers card to update.
Haven't received an email for my own.

Good to see they're on the ball.

NickoH · « **Reply #1150 on:** October 15, 2019, 02:42:51 pm »

I did my own yesterday, no probs. Today, it wouldn't accept my lads passport photo. I'll have to take another pic of it just in case.

willss · « **Reply #1151 on:** October 15, 2019, 02:45:07 pm »

Quote from: Graham Smith on October 15, 2019, 01:03:23 pm

Has he been using it?

Does that matter? The card I want transferring has been used by my lad. He already has a fan card of his own with aways. He can’t have both so does he have to choose and possibly lose full credits in all cups?

Graham Smith · « **Reply #1152 on:** October 15, 2019, 02:48:18 pm »

Quote from: willss on October 15, 2019, 02:45:07 pm

Does that matter? The card I want transferring has been used by my lad. He already has a fan card of his own with aways. He can’t have both so does he have to choose and possibly lose full credits in all cups?

They are making it pretty clear that a. you can only have one card per person and they aren't transferring credits between cards.

I suppose if you can show a good reason why the card with cups is not in his name and that they are 'his' credits you might be able to do something - you can only ask.

only6times · « **Reply #1153 on:** October 15, 2019, 03:05:32 pm »

Quote from: Graham Smith on October 15, 2019, 02:08:37 pm

In which case ask via the contact sheet for the change and see what they say.

Nice one

Welshred · « **Reply #1154 on:** October 15, 2019, 03:49:55 pm »

Did mine today and it went through first time which is great!

Quote from: NickoH on October 15, 2019, 02:42:51 pm

I did my own yesterday, no probs. Today, it wouldn't accept my lads passport photo. I'll have to take another pic of it just in case.

Lee does look a bit dodgy to be fair though Nick

Oh Campione · « **Reply #1155 on:** October 15, 2019, 03:58:13 pm »

Had the confirmation email that mine has been verified - completed yesterday

scouser102002 · « **Reply #1156 on:** October 15, 2019, 04:09:54 pm »

15th October - 15:45 - Thank you to the 1300 fans who have completed the Fan Update process so far. Our Fan Services team have started the process of checking each validation and once approved you will receive your email confirmation

rk1 · « **Reply #1157 on:** October 15, 2019, 04:15:39 pm »

That was very easy. Went through first time and already been verified
I did notice that there would be new smart cards for 20/21 season if you renew the membership

TeddyTime33 · « **Reply #1158 on:** October 15, 2019, 04:43:23 pm »

Quote from: rk1 on October 15, 2019, 04:15:39 pm

That was very easy. Went through first time and already been verified
I did notice that there would be new smart cards for 20/21 season if you renew the membership

New cards for everyone?

J_Kopite · « **Reply #1159 on:** October 15, 2019, 05:06:42 pm »

Quote from: rk1 on October 15, 2019, 04:15:39 pm

That was very easy. Went through first time and already been verified
I did notice that there would be new smart cards for 20/21 season if you renew the membership

Hope they actually look nice and aren't the cheap Oyster card equivalents we have now