Sorry my wife is a member but her and my friend are not on each other’s friends and family lists. The Leicester ticket is now back on friends wallet. Any ideas please? Thanks for the previous replies.
Hi if they are not connected via F & F , then the ticket can only be ‘distributed’to your wife, if this is so you wife will receive two emails , one advising a ticket has been distributed to her and a second one with the ticket as an attachment, this is separate to your wife’s Own NFC pass.
Tell your friend to ensure the email address is accurate when distributing it, also he can recall and distribute as many times as he likes.
Hopefully someone else can confirm that this is how distributed tickets work
If still issues your friend can contact ticket office via we chat who will try to help