Topic: Autocup

[ant]

Ticket exchange isnt available for cup games

cheers !

[anfieldpurch]

Ajax payments being processed

[marios_moustache]

First ACS of the season, first payment failed!!

[red_Mark1980]

Ajax payments being processed

Seen the club announced it on twitter and people complaining.

I know they get things wrong at times. But what did these people expect when they put in card details for an auto cup scheme when the first home could have been in seven days?

[redgriffin73]

Usually get an email but first I knew of it was an alert from my bank to say £42 had gone out.

[Barrowred]

Where do you look to see if your payment has failed?

[Shanklygates]

Mine failed the last few last ssn and I had to go in and authorise them on the same card. Just hoping they have fixed the issue this ssn.

[AR48]

Yep. Mine came out today. E-mail normally comes a few days later.

[TeddyTime33]

Mine taken today

[Terry Hanks]

Where do you look to see if your payment has failed?

Is there any way to see this?

[DOG-LFC8]

Has anyone used their Revolut card for their auto cup scheme payment? I presume if they tried and failed to take it you’d get a notification off Revolut like anything else?

[dobbouk]

Mine not been taken. Whe  do they usually send emails saying payment failed?

[jonnypb]

Just had a notification from the bank that it's just been taken so wouldn't worry too much if it hasn't been taken yet, unless you've a notification to say it's failed.

Once payment runs are complete, an email will be sent to your registered email address confirming if your payment has been successful or unsuccessful. If your payment is unsuccessful, an SMS will also be sent to your registered mobile telephone number.

[dobbouk]

Just had a notification from the bank that it's just been taken so wouldn't worry too much if it hasn't been taken yet, unless you've a notification to say it's failed.

Yeah just been waiting in a queue for two hours to be told exactly that

[marios_moustache]

My ACS failed due to an old card. No email or sms yet and cannot see the ticket in my reservations yet

[marios_moustache]

My ACS failed due to an old card. No email or sms yet and cannot see the ticket in my reservations yet

And now a 2 hour wait in webchat to talk to someone at the TO about it

[Philipm20]

And now a 2 hour wait in webchat to talk to someone at the TO about it

What happens if my payment declines for a game?

If we are unable to successfully take your payment, your seat will be reserved for a short period of time and we will email you using the email address registered on our system, to advise that your payment has failed. The email will include instructions on how to purchase your seat An SMS will also be sent to your registered mobile telephone number.

If you choose not to purchase a seat within the dedicated timeframe, the seat reserved for you will be released for sale. However, subject to availability and meeting the qualifying criteria which will be advertise here ahead of each game, you can purchase an alternative seat.

If your payment fails and you do not purchase a ticket independently, you will be removed from the relevant scheme.

[jonnypb]

My ACS failed due to an old card. No email or sms yet and cannot see the ticket in my reservations yet

You'll get an email, but looks like emails aren't sent out for successful/unsuccessful payments until all the payment runs are complete which will likely be within the next day or two.

[jonnypb]

Just had the emails to say payments were successful so they must have finished all their payment runs.

[Shanklygates]

My ACS payment failed again. I thought it would be ok this season but obv not. Just ridiculous. If I go in, it'll prob be ok, going by last season

[ChrisLFCKOP]

Just had autocup email, they have the wrong seat detail on the email. 

[Philipm20]

Just had autocup email, they have the wrong seat detail on the email. 

Same for me has the row and seat the same number when its not

[ChrisLFCKOP]

Same for me has the row and seat the same number when its not

Noticed they had out the row number twice, check account and seat is correct one...you do wonder if the NFC pass will be correct.

[Philipm20]

Noticed they had out the row number twice, check account and seat is correct one...you do wonder if the NFC pass will be correct.

Yes online account has correct seat

[keano7]

Just had autocup email, they have the wrong seat detail on the email. 

Same for me!

[jonnypb]

Just had autocup email, they have the wrong seat detail on the email. 

Just noticed that, both of ours are the same.  Wrong seats and both have the same seats as each other    They've got the correct block and row, but wrong seat numbers.

[anfieldpurch]

Just noticed that, both of ours are the same.  Wrong seats and both have the same seats as each other    They've got the correct block and row, but wrong seat numbers.

Same it just says same seat as row

[Philipm20]

Just got amended email with correct details

[jonnypb]

Just got amended email with correct details

Yeah just got an amended email as well with the correct seats

[jimbo196843]

They’ve split my seats up is it possible to get that changed?

[cmccarthy81]

Payment not gone thru again - then used the same card in my saved cards for payment! The whole group have to go in individually; could be easy for one to miss.

It must just be authentication issue, not sure why not sorted this season?

Is there any way to fix this, anyone who has had it previously, but now resolved - new card or re-enter existing card details??

[Shanklygates]

Is there any way to see this?

Go to My Account then Reservations. Tick the one listed and it'll go to your basket so you can check out.

Payment not gone thru again - then used the same card in my saved cards for payment! The whole group have to go in individually; could be easy for one to miss.

It must just be authentication issue, not sure why not sorted this season?

Is there any way to fix this, anyone who has had it previously, but now resolved - new card or re-enter existing card details??

Totally agree. It's bloody annoying. I thought it would be ok this season but no. My card is date 2024 so I'll have 4 years of this (from last ssn). Not sure what the club have or haven't done

[red_Mark1980]

Go to My Account then Reservations. Tick the one listed and it'll go to your basket so you can check out.
Totally agree. It's bloody annoying. I thought it would be ok this season but no. My card is date 2024 so I'll have 4 years of this (from last ssn). Not sure what the club have or haven't done

In fairness it's probably not the club, it's almost certainly down to your card provider

[ScubaSteve]

They’ve split my seats up is it possible to get that changed?

Check your account and double check if not already. The club sent me two confirmation emails coz the first had the wrong seat number

[RedMan2107]

Just realised that when I registered in the auto cup iv put it under 2 young adults instead of 1 adult and 1 young adult 🙄 can this be changed does anyone know?

[NeoAdjuvant]

Just realised that when I registered in the auto cup iv put it under 2 young adults instead of 1 adult and 1 young adult 🙄 can this be changed does anyone know?

Had something similar last season but with one of our three accidentally being an over 65. Did the right thing and contacted the club, it ended up with them cancelling the ACS seats (all three!) and months of arseing around on the live chat. We did get re-enrolled in fairness but it was a right palaver. Ended up having to move seats one game as well.

Might be worth risking it? Although they might just sort yours properly straight away.

[RedMan2107]

Had something similar last season but with one of our three accidentally being an over 65. Did the right thing and contacted the club, it ended up with them cancelling the ACS seats (all three!) and months of arseing around on the live chat. We did get re-enrolled in fairness but it was a right palaver. Ended up having to move seats one game as well.

Might be worth risking it? Although they might just sort yours properly straight away.

Ffs catch 22 aint it mate !

[KevLFC]

I need some help. My dad is over 65 but is unable to attend first match on auto cup scheme due to concert. I think I have to find someone over 65 to go?  We don't have anyone on friends list who is over 65 but the only way would be to pass phone on to somone but only at last resort. Now this rule means I think I will have to give up ticket but will the credit be lost?

[CornerTakenQuickly]

I need some help. My dad is over 65 but is unable to attend first match on auto cup scheme due to concert. I think I have to find someone over 65 to go?  We don't have anyone on friends list who is over 65 but the only way would be to pass phone on to somone but only at last resort. Now this rule means I think I will have to give up ticket but will the credit be lost?

No you can distribute it to anyone. Until the club put in some functionality to upgrade or downgrade a ticket you can ignore the price band when transferring tickets.

[didopich]

Check your account and double check if not already. The club sent me two confirmation emails coz the first had the wrong seat number

Same here...got two emails with two different seat numbers...absolute shambles this club when it comes to tickets.