Topic: UPS Return Parcel - Possible Fraud. Advice please.

[Buck Pete]

Guys.  Need some advice, please.  Partly due to an oversight on our part, I think I may have been ripped off somewhere along the supply chain.

On 4th December my missus dropped a return parcel at our local official UPS Access Point.  It was just a local general shop similar to a Spar, Londis, or whatever

This was the return of a pair of unwanted Nike trabs (Value: £87.99) back to Footlocker UK.

As instructed, we had attached to the parcel, the official preprinted return label provided with the original delivery.

The shop attendant at the UPS Access point advised her that their "machine" was not in working order and therefore could not provide us with either an official receipt or tracking number.  Instead, the shop attendant provided my wife with, what we realize now, is a very suspicious handwritten note.  "The person has already dropped the parcel but there is no receipt come through"

After a week had passed, I still had zero confirmation of my return from either UPS or Footlocker UK.  My wife went back to the same UPS Access point to check and was informed that the parcel was "probably" picked up on the same day she dropped it off (4th Dec).

It has now been 5 weeks since she dropped the parcel off.  I have been in contact with Footlocker UK continuously, but they still do not know of my return.  I have received no email acknowledgment or refund.  Footlocker also advises returns are usually settled in 14 days.

I am now extremely concerned that once we dropped the parcel off at the UPS Access Point, we have then been a victim of some kind of fraud somewhere along the supply chain. 

In hindsight, my wife admits that she should not have left the store without a UPS tracking number, but she trusted the local store and did not expect this to be an issue.    Likewise, I perhaps should have photographed the return label, but I also stupidly did not expect this type of thing to happen.

This same thing could have happened to numerous people returning items that are in demand and easily sellable.

Last week, I sent an email to UPS UK with a more detailed account of what is typed above ^^. I at least have a case number from UPS but so far no response at all.

What do you think and what would you do here?

[Terry de Niro]

I would have heard alarms going off when their "machine" was not in working was mentioned and would have gone elsewhere.
Hope you get it sorted, mate.

[Barneylfc∗]

Will the shop have CCTV showing your wife leaving the parcel with them?
Sounds like someone in the shop has helped themselves to a free pair of trainers.

[redbyrdz]

Sounds like someone in the shop has helped themselves a free pair of trainers.

This, unfortunately. Unless they're just messy and its still sat in a corner somewhere.

The UPS person would also likely not pick anything up without a label. Unless they had intentions of just keeping it.

[Buck Pete]

Yes, guys.  Agree with all of you.  Looks like a scam to me.  My missus is kicking herself  Yeah, while she most defo should have got the receipt it still makes her/me a victim of some thieving c*nt (if that's what indeed has happened).

I would assume if UPS HAD picked up the parcel they would have scanned the label.  I 100% attached the returns label that Footlocker supplied.

I would hope UPS would be able to trace their logs and see what parcels they picked up from that shop that day.

Barney,  yeah they may have CCTV but they arent gonna make that public if they are "at it".  I suppose they might want to show CCTV of UPS collecting the parcel.

[Barneylfc∗]

I'd definitely pay the shop a visit and make them aware of what action you have taken so far with UPS/Footlocker. If they're not able to give you any help then get the police involved?

[rob1966]

Just get the Police involved, this sounds just like a case of theft - let them ask for the CCTV - I wouldn't go to the shop, the robbing twats might suss and delete the CCTV

[Buck Pete]

Cheers lads. I didn't expect you to advise getting cops involved.

I imagine some lads would just go around to the shop and "sort it out" themselves

Imagine if they did it to the missus of whoever the equivalent of Curtis Warren is these days!    Even worse...Rob's brother!!

[rob1966]

Cheers lads. I didn't expect you to advise getting cops involved.

I imagine some lads would just go around to the shop and "sort it out" themselves

Imagine if they did it to the missus of whoever the equivalent of Curtis Warren is these days!    Even worse...Rob's brother!!

Yep, if it was our kid, they wouldn't be walking out of the shop

[Buck Pete]

Yep, if it was our kid, they wouldn't be walking out of the shop

If it was me, I  wouldn't have been either.  As I said, misplaced trust from the missus

If it turns out its a footlocker or UPS error I stand corrected.

[Crosby Nick]

If it turns out its a footlocker or UPS error I stand corrected.

Said the man with the orthopaedic shoe.

[Sudden Death Draft Loser]

So the problem is that you won't get a refund until foot looker receive the returned item?

[Buck Pete]

So the problem is that you won't get a refund until foot looker receive the returned item?

I'd say so, mate.  It's gonna be one of those "my word against theirs" scenarios.  Or Footlocker and UPS blaming each other.  Either way, I don't hold a very strong hand.

Appreciate we have fooked up here,  but still annoying.  90 quid is 90 quid

[Crosby Nick]

That is really annoying. Surely if it is someone at the shop, they can’t do it that often or there’d be an angry mob constantly beating down their door. How did they know there was trainers inside? Apart from the shoe box shaped package I guess.

[Riquende]

Barney,  yeah they may have CCTV but they arent gonna make that public if they are "at it".  I suppose they might want to show CCTV of UPS collecting the parcel.

Doesn't matter what they want to show, if she is on the footage.

https://www.gov.uk/request-cctv-footage-of-yourself

On the other hand, 4th December is probably past the "plausible for them to have deleted the footage already" point.

[Ziltoid]

Was the "machine" supplied by Fujitsu?

[Buck Pete]

Was the "machine" supplied by Fujitsu?

UPS support has responded and asked me for the tracking number.

Didn't read my initial ticket report, obviously.

I'm fooked here.  Think I'm just gonna treat this similar to a speeding fine. Learn from my mistake and move one.

[Barneylfc∗]

Could you send them an image of the note the shop gave you? I know it's unlikely they'll do anything with it, but worth a go?

I'd definitely get the police involved if it was me.

[gamble]

In 2019 I returned a £400 Dewalt table saw to Amazon who claimed they never received it. A bloody 25kg parcel dropped off at a local myhermes corner shop. It does happen.

So I contacted my card company and requested a Chargeback - give yours a call. I did have a receipt and tracking number, so even though they claimed they never received it I had proof I sent it. Your situation is a bit sketchy, but still send the handwritten note and trail of emails where you have tried to sort it out.

Give them a call... takes about 3-6months but worth a shot.

[Peabee]

Just get the Police involved, this sounds just like a case of theft - let them ask for the CCTV - I wouldn't go to the shop, the robbing twats might suss and delete the CCTV

They may not have the CCTV footage. Most keep it for 30 days if that?

[Buck Pete]

I now see on Footlocker's Website that returns are to be dropped off at DHL drop-off Point.

Back in early December, the website 100% instructed me to drop off at UPS Access Point.

I am now starting to think the shop perhaps tried to scan a DHL barcode on the returns label. Hence the guy in the shop said the UPS machine was "not working".   If the UPS van then picked up the parcel, they may have had the same issue. UPS trying to scan a DHL barcode. 

I'm starting to think my parcel is sitting in a UPS warehouse somewhere.

What a mess.

[duvva 💅]

In 2019 I returned a £400 Dewalt table saw to Amazon who claimed they never received it. A bloody 25kg parcel dropped off at a local myhermes corner shop. It does happen.

So I contacted my card company and requested a Chargeback - give yours a call. I did have a receipt and tracking number, so even though they claimed they never received it I had proof I sent it. Your situation is a bit sketchy, but still send the handwritten note and trail of emails where you have tried to sort it out.

Give them a call... takes about 3-6months but worth a shot.

This sounds like a section 75? If so it’s for goods over £100 unfortunately

[redbyrdz]

I now see on Footlocker's Website that returns are to be dropped off at DHL drop-off Point.

Back in early December, the website 100% instructed me to drop off at UPS Access Point.

I am now starting to think the shop perhaps tried to scan a DHL barcode on the returns label. Hence the guy in the shop said the UPS machine was "not working".   If the UPS van then picked up the parcel, they may have had the same issue. UPS trying to scan a DHL barcode. 

I'm starting to think my parcel is sitting in a UPS warehouse somewhere.

What a mess.

I doubt the UPS driver would have took a parcel that won't scan.

Personally I think it's either been robbed, or its still sitting in the shop in a corner because they couldn't get rid.

Also - do you still have the handwritten note? Should be able to identify who wrote it.

[Kalito]

As instructed, we had attached to the parcel, the official preprinted return label provided with the original delivery.

What do you think and what would you do here?

I'd ask Footlocker if they have a copy of the official pre-printed return label/code on their system and check it.

Hope it gets sorted in your favour.

[Terry de Niro]

If all else fails, go and rob the shop blind.

[Buck Pete]

I'd ask Footlocker if they have a copy of the official pre-printed return label/code on their system and check it.

Exactly what I did earlier today mate. Emailed the customer support contact on the case ticket I have open.

Footlocker support also confirmed the pre printed returns label is defo UPS. So the DHL thing can be eliminated.

[afc tukrish]

Exactly what I did earlier today mate. Emailed the customer support contact on the case ticket I have open.

Footlocker support also confirmed the pre printed returns label is defo UPS. So the DHL thing can be eliminated.

When do you knock over the joint?

[Crosby Nick]

If all else fails, go and rob the shop blind.

.

Send Richard Madeley round.

[Kalito]

If all else fails, go and rob the shop blind.

100%.

Take a few Tesco/Aldi bags ... get your big nephews to mind the door for you and fill your bags up to £90 worth of drinks, crisps, choccies ... 

[Kalito]

Exactly what I did earlier today mate. Emailed the customer support contact on the case ticket I have open.

Footlocker support also confirmed the pre printed returns label is defo UPS. So the DHL thing can be eliminated.

Sorted, hope they get it tracked.

If it's still not been picked up by UPS on their system, I'd deffo go to shop and have a word.

[Andy @ Allerton!]

Anyone want to buy a pair of Nike Trainers. £60 and they're yours!

[WhereAngelsPlay]

Anyone want to buy a pair of Nike Trainers. £60 and they're yours!

You'll struggle to shift mens size 3s

[Andy @ Allerton!]

You'll struggle to shift mens size 3s

[Oscarmac]

If it was me I'd take a copy of the note and speak to the owner of the shop, give them the time/date trabs were dropped and ask for them to check cctv.