Bought my Bordeaux ticket at 2:02pm on Thursday, I live in Ireland so was confident ticket would arrive when I saw a few of you saying you'd had emails about your tickets being sent out in the post Thursday evening. I just got an email at 11:14am this morning (Saturday)...
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject: Bordeaux Tickets
Discussion Thread
Response Via Email 12/09/2015 11.14 AM
Dear David
This email is in regards to the ticket/s you have purchased for the Bordeaux v Liverpool away match. Due to you living overseas, there was limited time for your tickets to arrive to you in your country. Your tickets are currently being held at the ticket office in Anfield and we will be back in touch with you next week with further information in regards to these tickets.
If you have any enquires in the mean time, please do not hesitate to contact us by replying to this email or by calling customer services on +44 151 264 2500.
Thank you for your continued support.
First of all I didn't request assistance from their support centre whatsoever. Secondly, if they posted my order out on Thursday evening even in regular post I'd probably have it by Wednesday not to mind posting via registered post or 'special delivery'. So basically they've charged me £5 special postage for absolutely sweet FA. Surely I am entitled to a refund of that money now am I?