Its happened to a mate that I, and a few on here, know personally (not the one on Twitter), I purchased him a ticket in the guaranteed 1st sale and then got 1 on his card in the 2nd sale for another mate, we were all in the ground and thankfully have got more than 1 photo taken in the stands to prove this to back it up. Both tickets scanned in correctly as well...it will get sorted but have now got the ball ache of getting it done, FFS.
People need to check their junk mail as he didn't see the email until he saw the one from Twitter, I dread to think how many people this has happened to, thank fuck we took photos in the ground although we always do tbf, especially at euro aways. We'll be taking loads more from now on too.