I got the job I applied for, this thread helped
Congrats man! The law company or call center?
I just left my second interview a couple of hours ago. My first interview was nerve-wracking and I don't think I did well. They said interested or not they will notify me in a week. It's been ten days so not getting my hopes up.
The second company I interviewed with today went much better, although still had a few slip ups. I took much advice from this thread, wore a suit and tie (normally I would wear a button up with a belt and look clean, but not professional) and studied a bit more. I came up with a few more scenarios I've dealt with in the past such as difficult customers, coworkers, supervisors. Thought of more questions, even used the relaxation technique Thush recommended
It paid off as I could manipulate a few scenarios I created to answer questions I wasn't expecting. Not dishonestly, but certain parts of the scenario's applied to the question.
So the first 90% of the interview went very well, and we hit it off, my answers were fluent and clear. However, she came up with a few scenarios I wasn't expecting the last ten minutes, and like the first interview I had a hard time answering. She even at times corrected me and told me the correct way to deal with the situation :/ I'm not sure if she was rooting for me and was helping me get through the interview successfully, or guiding me for future interviews. She would say "In that instance, you will want to say "I'm sorry for the inconvenience Ms. Smith, we would like to etc.etc" now say that back to me". I would tweak it so I wasn't repeating exactly what she said, then she would write down on her evaluation sheet. I will know Monday, really should apply elsewhere just in case but I am really hoping for this.
Also, I know I'm not really the go to for interview tips, but another thing that really helped me is listening to something hilarious before going in. Genuinely laughing or smiling at humor is a great way to loosen up.