Yeah, big difference is they are owners and pay for the right to be consulted.
Could you imagine Liverpool surveying 10+ millions fans regarding what they'd want to see built, or to give opinions on 50 designs? It would be chaos.
Of course we wouldn't have the same level of consultation and we don't have a right to be consulted. That doesn't mean to say that not consulting us is good business practice.
We had our Supporters Committee which was democratically representative of 10 + million fans. What was it about though? Was it for information (Decision's wouldn't have been changed by anything they say)? Was it for comment (a genuine effort to seek and develop ideas)?
What of the new forums? So far, to me it sounds like the former.
I think we tick all of the following boxes.
What Does Bad Look Like?• The club nominate individuals to participate in
discussions.
• The three fundamental areas to build trust (finance,
disclosure and ownership) not being given adequate
space to be discussed11 .
• Information from meetings not being shared with the
wider fan base.
• A tendency to use ‘commercial confidentiality’ to avoid
sharing financial and operational information.
• A culture of ‘no comment’ that needs breaking down.
Proper parameters and responsibilities need to be
embedded.
• Avoidance of contentious issues.
• “Structured means structured”. A large meeting
typically doesn’t suit dealing with the primary topics
structured dialogue is designed to address.
• Senior leaders (e.g. key decision makers) not
attending.
West Ham supporters had no right to be consulted on anything, they probably wouldn't be in such a mess though if they had have been.