That appears to fly in the face of the Ofcom code of practice. Ask them to specify where exactly they have that clause documented and if they believe they don't have to pay up referr it to their ADR.
Oh and tell them they are a bunch of useless c*nts, if they couldn't offer you their service due to their own construction issues, they shouldn't have sold it to you and if they wanted to minimise their loses, they should have cancelled it sooner.
You are also due additional compensation for their failure to automatically pay up in the required time.
This is the reply I got:
You can see the full automatic compensation policy here in the terms and conditions, more specifically in the first sections of the page and where it starts '1. At the point of ordering the applicable service'.
Here it states that if constriction work is required, then a provisional activation date will be provided and that credits will not be payable for any changes to the provisional activation dates.
We would not have known at point of sale if serviceability was not possible or not until the team had fully investigated the work needed on site and accessed if within the business capacity. I appreciate that the delay and stress caused throughout this has concluded that the property is not serviceable, and so there has been nothing gained from this by both parties. I can only apologies that this was the outcome in the end.
The goodwill compensation offered here would be for the full customer experience you have had during our attempts to provide service to the property. The goodwill gesture is not instead of the automatic compensation, as this is not something that you were eligible for on this occasion, but rather an apology for any stress and inconvenience caused during this time. We understand, and can see from our findings and conversation through community that this has not been a good experience for you, and so the team have offered to apply a goodwill gesture for this.
Let me know if you're happy and satisfied with what has been advised and offered here and I can go ahead and credit the account for you and close your complaint as resolved.
Guessing I’ve have to take the £75..