What do you mean yiu can't access it? The link is on the site so what happens when you go to it?
Presumably you're keeping one and transferring the other? You might have a few problems judging by others on here but I think they sorted it.
I've updated both the passwords, there's mine (my friend who is an oap st holder - doesn't really use the computer, so i get tasked with doing all the updates/renewals) tried logging on to the fan update page with new password/old passwords - doesn't recognise either of us.
So there's a help form. I filled in the help form explaining i can't access your fan update page - can access the ticket page with passwords. Our address details are the same, our credit card details are the same. Then attached the photos.
On the fan update it said it would take 48hours to get in touch, the automated response to sending the form off said 5 working days.
Not looking to transfer - just looking to have everything ready - should we ever be allowed back into the ground and the club want to take money for our season tickets.
Oh i have my partner and kids fancards attached to our season ticket accounts so was wondering if part of the fan update i can nominate them as potential users of my ST. Is the nominate others a real thing or just a muted idea?