Topic: Members Sales

[swoopy]

Useless

Thank you for contacting Liverpool Football Club. 

Please be advised that all ticket sales are via the website please click here . 

If you are hitting refresh multiple times the system will block you IP address as it thinks you are robot. 

We would advise to refresh every couple of minutes, if I can be of any further assistance then please get back in touch.

Absolute tools. They have no idea.

[Claire.]

I’ve had quite a few sections come up as orange after a refresh but every single time there’s nothing there. Any ideas?

Someone got it before you!

Okay, I've been doing some refreshing to see how long it takes to get blocked, what the message says and what I was doing.

Refreshing after the page fully loads, so every 2-3s for about 10 mins. I did get the captcha which I completed and then couple of minutes later they blocked me.

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:
 You are browsing and clicking at a speed much faster than expected of a human being.
 Something is preventing JavaScript from working on your computer.
 There is a robot on the same network (IP xxx.xxx.xxx.xxx) as you.

No issues with js, there's nothing on the same IP as me. They must have a limit on access per IP in a time period. Will see when I get unblocked, I'd guess at an hour, will check back.

[walterwhite]

Someone got it before you!

Okay, I've been doing some refreshing to see how long it takes to get blocked, what the message says and what I was doing.

Refreshing after the page fully loads, so every 2-3s for about 10 mins. I did get the captcha which I completed and then couple of minutes later they blocked me.

No issues with js, there's nothing on the same IP as me. They must have a limit on access per IP in a time period. Will see when I get unblocked, I'd guess at an hour, will check back.

I was trying to figure out how they block people, they say IP but sometimes clearing cookies and your good again and then other times for me clearing them doesn't work,  so not sure what happens when clearing cookies doesn't work, cause I can still get on from my mobile from the same IP

[Claire.]

It's odd cos I wasn't doing anything I don't do normally. Still showing as blocked, I'll try another browser.

Chrome fine, captcha on going on the site and then in. Could be my hour is up.

Clearing cookies on the blocked browser gets me back in after completing the captcha.

[ian_s]

It's odd cos I wasn't doing anything I don't do normally. Still showing as blocked, I'll try another browser.

Chrome fine, captcha on going on the site and then in. Could be my hour is up.

Clearing cookies on the blocked browser gets me back in after completing the captcha.

What you will find is the next ban is an IP ban. You also get banned for hitting choose for me too many times.

[Barneylfc∗]

I was testing out earlier sitting pressing the 'back to area selection' button, but I wasn't doing it for very long so likely not long enough to get blocked. 

[dundeejoe]

4 of us going to match on Saturday
All phones have Chelsea showing
But 2 have hold near reader and 2 don’t
Anyone else had this problem

[ABJ]

4 of us going to match on Saturday
All phones have Chelsea showing
But 2 have hold near reader and 2 don’t
Anyone else had this problem

Are 2 of them iPhones and the other 2 are not?

[dundeejoe]

All iPhones
I’ve updated to latest software that I can on 2 of them
My mate hasn’t so most probably that

[30fiver]

So apparently hospo tickets count as credits for next seasons sales (i missed that)
So folk who have enough cash can buy 13 games via hospo tickets (albeit very pricey) and then they're sorted in future sales. That then leaves less for everyone else in the ballots etc

How can that be fair

Has been the same for as long as I can remember? Never not been the case what rock have you been under!

Was a good way to jump onto the CL ladder back in the day, buy first group game as hospo and it got you the 2nd game and so on, where as you'd usually need all Cl games from the year before to buy the first game

[keano7]

How long are you blocked for? The whole ticket sale??

[Luke 17]

How long are you blocked for? The whole ticket sale??

Don't know how true this is but apparantly if you go the club shop, buy at least £100 worth of merchandise and whisper to the cashier 'unblock me now' they can sort it.

[keano7]

Don't know how true this is but apparantly if you go the club shop, buy at least £100 worth of merchandise and whisper to the cashier 'unblock me now' they can sort it.

20% off for us 13+ members 😉

[ian_s]

How long are you blocked for? The whole ticket sale??

I think about 12 hours

[bignred84]

a few blinks/drops then
and got blocked, so frustrating

[Bonzai25]

Same mate, seen a few drop in the last 15mins but got blocked hitting to choose seat, club need to sort this out

[bignred84]

Same mate, seen a few drop in the last 15mins but got blocked hitting to choose seat, club need to sort this out

I've been on for most of the day, thought I was OK via a works laptop with a VPN

bang out of order, as if its not hard enough when the blocks go orange and you have to be in within a millisecond

[glasgowsmvp]

45 min wait to get in... 3404 people in front of me. how... a couple of days ago I was 14 mins with 8k in front of me

[WereTheBoysFromTheRoadEnd]

45 min wait to get in... 3404 people in front of me. how... a couple of days ago I was 14 mins with 8k in front of me

This is because the Brighton 2+ Sale is currently on

[walterwhite]

I see LFCHelp on twitter asking for member id, DOB and email from people complaining about being blocked, what use is that going to be?

[Andypandimonium]

Chelsea game which has been on my pass for a week or more just been replaced by Wolves on 31 May!? Anyone else had something similar?

[Lechatdomestic]

Saw a couple of orange blocks this morning for Chelsea game and refreshed maybe 8 or so times across 2-3 mins and got blocked. This is insane. I support protecting the site from scripts and bots but how else can you see what tickets have come available without refreshing?? I am genuinely baffled by it. The site is so slow now with all the seat view components as well.
Yet I go on Twitter and 100s of people touting tickets but ordinary membership paying fans can't go and get blocked from the site. Joke.

[Livbes]

Done 6 refreshes just now and bagged a main stand upper in U3. Can’t believe it.

How do you know if it counts as a credit? Sorry if it’s already been asked/covered in here.

[walterwhite]

Done 6 refreshes just now and bagged a main stand upper in U3. Can’t believe it.

How do you know if it counts as a credit? Sorry if it’s already been asked/covered in here.

It will say season ticket on the booking email

[Barneylfc∗]

You have been blocked

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
 Something is preventing JavaScript from working on your computer.
 There is a robot on the same network (IP xxxx) as you.

Apparently 1 refresh every 4/5 seconds is impossible for a human 

I was using the 'back to area selection' button for about 30 seconds. Didn't block me. Pressed F5 once and that was the straw that broke the camels back.

[Andypandimonium]

Ticket office advising that I have to delete NFC pass and reinstall after they removed Chelsea game this morning. They can't resolve. Does that sound right to anyone here?

[swoopy]

Just refreshed about 15 times pressing F5 every 2 seconds. Blocked.

Absolutely pathetic.

[Barneylfc∗]

Apparently 1 refresh every 4/5 seconds is impossible for a human 

I was using the 'back to area selection' button for about 30 seconds. Didn't block me. Pressed F5 once and that was the straw that broke the camels back.

Back on. Battered the button again about every 2-3 seconds for over 3 minutes and no block.

[sheepfest]

Back on. Battered the button again about every 2-3 seconds for over 3 minutes and no block.

Are you using the back to area button or F5?

[Barneylfc∗]

Back to area

[Andypandimonium]

Just refreshed about 15 times pressing F5 every 2 seconds. Blocked.

Absolutely pathetic.

I've just been blocked from accessing the ticket site whilst asking the ticket office to reinstate my Chelsea game which they removed from my pass earlier. I don't think they want my business any longer.

[sheepfest]

Back to area

Thanks.

About to start trying for a family member and usually F5 which I think will avoid and use your way.

[Barneylfc∗]

I've given up. Literally only on to see what's what and how to get blocked/back on the page after a block. A bit of training in case I need it next season 

[walterwhite]

Back to area

took me till now to understand what you meant yesterday , genius

[sheepfest]

took me till now to understand what you meant yesterday , genius

So far so good although deep breath every time I press it.

[emitime]

Ticket office advising that I have to delete NFC pass and reinstall after they removed Chelsea game this morning. They can't resolve. Does that sound right to anyone here?

It doesn't matter what game is showing, the pass will still work.

It's literally just a reminder for what seat you've got.

Why do the TO keep telling people a load of shite?

[Barneylfc∗]

took me till now to understand what you meant yesterday , genius

I wouldn't go that far 

Fair chance it will result in a block. I didn't do it for any longer than 3 or 4 minutes so if someone else does it consistently for longer the end result may be the same.

[Andypandimonium]

It doesn't matter what game is showing, the pass will still work.

It's literally just a reminder for what seat you've got.

Why do the TO keep telling people a load of shite?

Thanks. Will write down seat numbers! You do start to get paranoid when speaking with ticket office. Have they sold my seats? Will my trip be wasted? etc. Thank God for RAWK!

[Claire.]

There is a feedback collection on the blocked page, so when you get blocked, use it and tell them how infinitely stupid it is. Without swearing.

[Barneylfc∗]

There is a feedback collection on the blocked page, so when you get blocked, use it and tell them how infinitely stupid it is. Without swearing.

Good idea. I'm going to go on and get blocked again to do this