Topic: Delivery Couriers

[J-Mc-]

I tend to work 6 days a week, do my day off if I can and get the extra money. With that people know me by name and any problems catch up with me later on. The amount of mistakes and stupid things done is a bit of a joke really. Probably explains why some accidents and misplaced things come about with these drivers.

New routes for them, rushing about and not taking as much care as they normally would. Leaving cards for a parcel to be collected and writing the wrong details.

Manager comes up to me this morning, a guy waiting over a week for a parcel and shows me a photocopy of the card. Dated 25th Dec! You having a laugh? the lad who wrote it out is on a weeks holiday, so can't get hold of him to explain where the package is, why he put the wrong date etc.

People are stupid.

Can understand that it's a difficult job for people like yourself mate, what I don't get is why someone hasn't come up with an easier system to avoid the mistakes made.

I'm not sure how it works at all but as far as I can gather, parcels are taken to a depot, then scanned and sorted into a relevant area before being sorted again into relevant postcodes so as to load onto a certain van. Now, mistakes will happen if this is the case but surely, if a driver has a parcel that's not on his route, then why can't he take it back to the depot where it is scanned again and then once again put through the same system where it's sorted twice and then put onto the right van, instead of having all the hassle of saying it's lost/misplaced/delivered somewhere else ect.

[INABITSKI]

Can understand that it's a difficult job for people like yourself mate, what I don't get is why someone hasn't come up with an easier system to avoid the mistakes made.

I'm not sure how it works at all but as far as I can gather, parcels are taken to a depot, then scanned and sorted into a relevant area before being sorted again into relevant postcodes so as to load onto a certain van. Now, mistakes will happen if this is the case but surely, if a driver has a parcel that's not on his route, then why can't he take it back to the depot where it is scanned again and then once again put through the same system where it's sorted twice and then put onto the right van, instead of having all the hassle of saying it's lost/misplaced/delivered somewhere else ect.

It's the lack of common sense in so many that messes things up. Never want anyone to lose their job, but I could walk into our office of 200+ people and could easily say a 1/4 are shit at the job and could find something more suitable. The lads who do the job and crack on with it get punished into doing more, all about how the Royal Mail job has changed.

Most of the things run on seniority and those at the top pick the so called best jobs to do. Thing is they are incapable of even doing that correctly, set in their ways and the bosses have no chance of giving them a kick up the arse as they work within set rules and the Union. The lads at the bottom of the pile tend to get shifted one day to the next covering sick leave, holidays and generally really busy periods. No new staff coming in, so if you are at the bottom you are staying there. Moral at an all time low and people just rather than crack on with it, drag out their day til "cut off time" and go back to the office with whatever is left.

If you get a postie who wants to do the job, get it all done and go home then you will be alright. If you get someone only on it a few days who knows he can work til his time and do half a job, you will get stuff delayed/misplaced and sometimes even lost.

Tracked scanned items should never be lost, always have to be in a particular place. How other companies lose these I have no idea. You would have to say robbed unfortunately.

[J-Mc-]

Tracked scanned items should never be lost, always have to be in a particular place. How other companies lose these I have no idea. You would have to say robbed unfortunately.

Unfortunately, this is the case with Yodel mate.

They scan parcels but there's a lot of complaints about people recieving theirs with the parcel opened and items missing and others even seeing the driver open a parcel in the van, take out the items and then leave the bag on the step with only a slight knock on the door.

It's down to the temporary staff they hire IMO, the ones who know they'll only be there for a few weeks/months before getting the sack and using their own vehicles that can't be searched at the end of a day. If you're a delivery company, by law you shouldn't be allowed to hire staff and let them use their own vehicles, it's just a way of causing more problems.

[Enemy]

Unfortunately, this is the case with Yodel mate.

They scan parcels but there's a lot of complaints about people recieving theirs with the parcel opened and items missing and others even seeing the driver open a parcel in the van, take out the items and then leave the bag on the step with only a slight knock on the door.

It's down to the temporary staff they hire IMO, the ones who know they'll only be there for a few weeks/months before getting the sack and using their own vehicles that can't be searched at the end of a day. If you're a delivery company, by law you shouldn't be allowed to hire staff and let them use their own vehicles, it's just a way of causing more problems.

Or you could just scan it all properly and the driver is liable for any excess breakage/loss. Would soon deter the divs if they had to fork out for all the stolen and damaged gear.

[J-Mc-]

Or you could just scan it all properly and the driver is liable for any excess breakage/loss. Would soon deter the divs if they had to fork out for all the stolen and damaged gear.

Won't always be fair though as parcels can be damaged without knowing it when they're in the back of a van.

[Calciotore]

I tend to work 6 days a week, do my day off if I can and get the extra money. With that people know me by name and any problems catch up with me later on. The amount of mistakes and stupid things done is a bit of a joke really. Probably explains why some accidents and misplaced things come about with these drivers.

New routes for them, rushing about and not taking as much care as they normally would. Leaving cards for a parcel to be collected and writing the wrong details.

Manager comes up to me this morning, a guy waiting over a week for a parcel and shows me a photocopy of the card. Dated 25th Dec! You having a laugh? The lad who wrote it out is on a weeks holiday, so can't get hold of him to explain where the package is, why he put the wrong date etc.

People are stupid.

..I'm a postman too (14 years service) and some of the things that I see others do is unbelievable,I can barely read some of their handwriting on things that have been returned to the office.God only knows what the customers think...

...it's a shame the job has been slowly cheapened over the last few years.

[Enemy]

Won't always be fair though as parcels can be damaged without knowing it when they're in the back of a van.

That's why I said excess, it should be obvious who is taking the piss (maybe?). If the corners of the package are damaged it's fair enough, but if it's been scanned as just fine and in the van it's so damaged it's ripped open and empty it's quite obvious.

[J-Mc-]

That's why I said excess, it should be obvious who is taking the piss (maybe?). If the corners of the package are damaged it's fair enough, but if it's been scanned as just fine and in the van it's so damaged it's ripped open and empty it's quite obvious.

Ahh I get you, yeah that does seem like a good idea actually.

[INABITSKI]

..I'm a postman too (14 years service) and some of the things that I see others do is unbelievable,I can barely read some of their handwriting on things that have been returned to the office.God only knows what the customers think...

...it's a shame the job has been slowly cheapened over the last few years.

Crap ain't it mate. 12 years in myself, you just want to get in get the job done but that much has changed it makes a mockery of the job. The bosses want to save their hours, but seem to think everything will go perfectly in doing so. As long as they hit their targets and get their bonus.

[Calciotore]

Crap ain't it mate. 12 years in myself, you just want to get in get the job done but that much has changed it makes a mockery of the job. The bosses want to save their hours, but seem to think everything will go perfectly in doing so. As long as they hit their targets and get their bonus.

Yeah too right.

It's very frustrating some days,it's sad when your working life is easier if you couldn't care less/don't give a fuck...

..this no word of a lie but the week before Christmas someone I work with managed to clock-up 91 hours in OVERTIME! Pretty much breaking every rule that Royal Mail try and enforce on the likes of me but turn a blind eye when it suits THEM.

Unreal.

[INABITSKI]

Yeah too right.

It's very frustrating some days,it's sad when your working life is easier if you couldn't care less/don't give a fuck...

..this no word of a lie but the week before Christmas someone I work with managed to clock-up 91 hours in OVERTIME! Pretty much breaking every rule that Royal Mail try and enforce on the likes of me but turn a blind eye when it suits THEM.

Unreal.

Where as I booked 7 hours a week for my day off, not going over my time once at the busiest time of year. A few get pissed off when they see me getting dropped off at home and they have 2-3 hours yet to go. Royal Mail have half of the lads on staggered hours, and those working later just take their time. Causes resentment amongst everyone. Too many though want the overtime and extra hours, yet happy to complain about others done before their time. Hypocrites.

Sorry lads I'm off to the game, do I really want to hang about all day on Saturday? Do I fuck.

[Walshy nMe®]

Fucking Royal Mail postie today stuck a card through my letterbox.  I fucking saw him from the upstars window come in the garden gate, I finished putting stuff away quick and waited for the bell.

Didn't hear, went downstairs about a minute later to check what happened, and there was a fucking card on my doormat.

What a twat, surely its longer for him to write the card than ring the bell?

Now I've got to walk 45 minutes to go collect the fucking thing.

["Nookie".]

I had something get lost in the mail too, but I used City-Link. It wasn't small. It was a fucking front door. And it is an absolute fucking nightmare getting hold of anyone willing to take responsibility. Still bloody arguing about it, and this was November!!

[J-Mc-]

Fucking Royal Mail postie today stuck a card through my letterbox.  I fucking saw him from the upstars window come in the garden gate, I finished putting stuff away quick and waited for the bell.

Didn't hear, went downstairs about a minute later to check what happened, and there was a fucking card on my doormat.

What a twat, surely its longer for him to write the card than ring the bell?

Now I've got to walk 45 minutes to go collect the fucking thing.

This I don't get, why didn't you just go down and open the door when you saw him if you're waiting for something to be delivered?

Fair enough he didn't ring the bell but you should have gone down instead of waiting mate.

[anfieldpurch]

Yodel are absolutely shite, I sent 3 computers in the space of a month all to different addresses with them, insured etc

NONE arrived, and it took a LETTER to their Head office before I got reinbursment

[Billy The Kid]

I worked as a delivery driver for my cousins courier company when I was about 19. One day I had to deliver a package in a place called Darndale in Dublin. When I drove into the estate I couldn't find the address because there were no numbers on any of the doors. The place was an absolute shit hole. It would have made a pikey camp site look like fucking Beverly Hills. So I parked the van up and strolled up the driveway of some gaff to ask for directions. As I knocked on the door a Horse poked his head out of the sitting room window. A big dirty piebald fucker he was, in the fucking front room. He just stood there staring at me. One of the weirdest things I've ever seen

[jaffod]

I ordered a Dyson hoover from a very well-known catalogue at the start of December. It didn't turn up on the day they promised and when I checked the 'track your order' thingy on the website they said a neighbour had signed for it at number 88. We live in number 29. I set off next morning to track it down and was surprised to find there are only 73 houses in our road.
 Phoned them up several times and got all sorts of promises about how the matter was being 'investigated' but after waiting 3 weeks without hearing anything finally gave up and told them to fuck themselves and credit the money back to my account.
 Still haven't a clue about what became of the hoover. It was probably the delivery driver who took it because I've heard they clean up at that time of year.

Fucking unbelievable this.

10 fucking weeks after this happened I came home from work yesterday to find a letter telling me 'the driver' has now confirmed that my parcel has now been 'delivered safely' and the c*nts have charged 170 quid to my account.
 Phoned the useless pricks up (even found myself shouting at the automated answering machine such was my fucking anger), ranted at the fucking slag who answered the phone and was told someone would call me back. I'm still fucking waiting.
 Sent them an e-mail last night basically telling them their driver is a fucking thief and that they would get their money over my dead body.
 Still no reply to that either. Fucking twats. I'm even considering ordering something else to get one of the c*nts round here.

[John C]

I ordered a Dyson hoover from a very well-known catalogue at the start of December. It didn't turn up on the day they promised

When you complained did they suck up?

["Nookie".]

When you complained did they suck up?

That's poor.

[swoopy]

I love this thread..

[Mouth]

Lazy fuckers, love the trick of claiming to call, well where is the fucking card through the door? And the fact that I sat and waited all fucking day and didnt see you tip toe up and buzz my door, even had a security camera on the door, so its not like I would of missed your sneaky arse!

[jaffod]

When you complained did they suck up?

Did they fuck John, although the bloke I spoke to said the drivers clean up leading up to Christmas.

[INABITSKI]

Lazy fuckers, love the trick of claiming to call, well where is the fucking card through the door? And the fact that I sat and waited all fucking day and didnt see you tip toe up and buzz my door, even had a security camera on the door, so its not like I would of missed your sneaky arse!

Lad at work had 3 separate complaints from the the same guy about not knocking on the door and putting a card through. Getting fucked off with the complaints, last week he filmed himself on the phone, knocking on the door, ringing the bell and waiting for a few minutes. Next day the guy comes into the office wanting to speaking to a manager. Lad at work shows him the video and fella's excuse? "Oh I was maybe in the back room and didn't hear him".

Yeah mate, just happens your car wasn't in either you fucking twat. Always the bastard posties fault. 

[greenone]

Order servicing parts for my car and had it delivered to the girlfriends work. Girlfriend turns up for work at 9.15 this morning to find a box lying next to door step less than 3 feet from a public pavement. Is this Yodel's idea of a safe place? Especially seeing as the box had to be signed for or has someone miraculously signed for it I wonder. Edit: Just tracked it, it was delivered at 720, to an office building, so it had been lying on the pavment for 2 hours with 150 quids worth of car parts in it.

Yodel = Fucking wankers.

[Terry_Tibbs]

Yodel are a fucking joke. Three times I've made arrangements for 3 separate deliveries to be delivered on certain days, so I either take time off work or change my arrangements to ensure I'm at home. Come the agreed days I log onto the Yodel site to see the deliveries are on the van and out for delivery and guess what? Not one of the orders were delivered on the days agreed!

Amazon use Yodel a lot for their deliveries and theres a groundswell of unhappiness on their forums regarding the lack of service from Yodel, this is just one of many threads slagging them off:
http://www.amazon.co.uk/forum/deals/ref=cm_cd_pg_pg83?_encoding=UTF8&cdForum=Fx1DEIHNWYF5SA9&cdPage=83&cdSort=oldest&cdThread=Tx3394IZDD05YJ4

[anfieldpurch]

Yodel are a joke, hence why I now send things via Citylink, Couple of quid more but a much better service, I paid for 2 day delivery, and it was there just over 24 hours after collecting from me.

[Terry_Tibbs]

I can't recommend DPD highly enough. Twice in the last 2 months I've ordered stuff from Germany with free delivery which I was expecting to take 7-10 days to arrive which I was fine with. On both occasions the items arrived within 3 days. If they can do it that quickly from abroad I struggle to see why Yodel can't handle delivery of orders originating from within the UK.

['Mondzz']

Used to work for HDNL who re-branded to become Yodel and they were shocking looks like it has stayed the same, i do have to say i have personally had no problems with HDNL/Yodel deliverys but the amount of fuck ups i had to deal with up and down the country when i worked there was stupid.

You wouldnt believe the amount of drivers that cant be assed to walk up a flight of stairs or even knock on doors these days, the worst ones are throwing TV's, Laptops etc over the back fences.

[Sir Harvest Fields]

I hate citylink. Useless twats. Had one bloke walk up to the door without my parcel, put a ' you were out ' note through the door , signed about 30 mins earlier. Lazy twats. I rung them up and said i missed a delivery it seems and she said he couldnt return, i asked why not as he was here at 12.55, it says so on the card and may i ask the time love? Yes its 12.30.  So he is a time traveller then? That shut the bitch up.

[What's the procedure Mr Mod?]

I get my veg and salad (sometimes meat) delivered from a local farm. The chap turns up at 7 am every monday morning, no questions asked. Triffic.

These big courier companies aren't even on the same scale of customer service.

[Oddball]

How can a company be allowed to run when there's so many complaints against them!?

Yet tits carrying on ordering through them

[Terry_Tibbs]

Yet tits carrying on ordering through them

Ah but with the likes of Amazon you don't know, at the point of placing the order, just who will be delivering the item.

Since Xmas I've placed several orders with Amazon and some have come via Royal Mail and others (eventually) via Yodel. Given the choice I'd chose a postie every single time but you don't have that option so it's not that clear cut.   

[AJ]

I ordered an iPhone yesterday, delivered by Yodel today. Can't complain, personally.

[Zizou]

I like the way DPD give you a two hour time slot for when they're arriving. Saves waiting in all day only for them to show up at 5:30pm, as always seems to happen.

[Oddball]

Ah but with the likes of Amazon you don't know, at the point of placing the order, just who will be delivering the item.

Since Xmas I've placed several orders with Amazon and some have come via Royal Mail and others (eventually) via Yodel. Given the choice I'd chose a postie every single time but you don't have that option so it's not that clear cut.   

Sorry mate. I know J-Mc- I was just taking the piss out of him

[MichaelA]

Just been speaking to a company that are delivering a new fridge freezer next week, and I was told that we wouldn't be able to use the new appliance immediately transportated. Transportated by who? Captain Kirk?

[Mouth]

Just been speaking to a company that are delivering a new fridge freezer next week, and I was told that we wouldn't be able to use the new appliance immediately transportated. Transportated by who? Captain Kirk?

When you transportate a fridge you have to let them settle or the gasses inside might explode, they have to phase slowly back into our space time continuum.

[MichaelA]

When you transportate a fridge you have to let them settle or the gasses inside might explode, they have to phase slowly back into our space time continuum.

That's pretty much what she implied when I spoke to her on the communicator phone.

[Big Red Richie]

Just been speaking to a company that are delivering a new fridge freezer next week, and I was told that we wouldn't be able to use the new appliance immediately transportated. Transportated by who? Captain Kirk?

If at any point it's been stored from the vertical. ie: laying down, leave it 24 hours before using.

Even stored and transported upright it still agitates the gasses, so I'd still leave it for about six hours before use, to let the refrigerant settle.  It will usually then take about two hours to reach the desired chilled temperature.

[Grushko]

I keep getting parcels delivered by Yodel, unopened and less than 48 hours from ordering, to delivery.

Never have any problems with Royal Mail/Parcelforce either.

Is this normal?