Topic: Ground Entry

[jonnypb]

Apologies I know this has been asked loads but I can't see it now, the Atletico game now showing on my pass, it's still AC Milan, how do I update it, I'm on android. Thanks.

On an iPhone there are 3 dots to click on below the ticket, then switch off automatic updates and then turn it back on, that refreshes the ticket. I’m assuming android has something similar.

[Always in a pub barney on christmas eve]

Apologies I know this has been asked loads but I can't see it now, the Atletico game now showing on my pass, it's still AC Milan, how do I update it, I'm on android. Thanks.

Log in to your account on Chrome browser and download your NFC pass again. No need to delete it first.

[Tiz Lad]

The club must have been doing some work on the NFC stuff, my android phone which previously had to be manually updated each game to load the latest ticket details is now doing it automatically each game.
Have already got Madrid in my wallet on Google Pay.
Well done whoever got it sorted, now can you move onto more pressing matters like our midfield please?

Same here, first time this season - Updated with Brighton and had now updated with Atletico

Even NFC worked

[Claire.]

Same here, first time this season - Updated with Brighton and had now updated with Atletico

Even NFC worked

has there been an OS update since?

[lfcrule6times]

Log in to your account on Chrome browser and download your NFC pass again. No need to delete it first.

Mine's still a blank 'members card'. Tried updating through the browser but no luck. Seen some people say that theirs have updated - i thought it usually on the day or evening before?

[Biscuitman]

Mine's still a blank 'members card'. Tried updating through the browser but no luck. Seen some people say that theirs have updated - i thought it usually on the day or evening before?

My android never updated automatically for previous games this season even after adjusting settings in my phone for ad blockers or whatever as advised by the club.
Last week I noticed that my Google pay wallet had updated itself and Brighton was shown and then after that game either Sat evening or Sun it had then updated to Madrid. I’m assuming LFC have been working on it so I can only say find the information the club put out about a month ago about settings in your phone if it’s still not updating itself.

[lfcrule6times]

My android never updated automatically for previous games this season even after adjusting settings in my phone for ad blockers or whatever as advised by the club.
Last week I noticed that my Google pay wallet had updated itself and Brighton was shown and then after that game either Sat evening or Sun it had then updated to Madrid. I’m assuming LFC have been working on it so I can only say find the information the club put out about a month ago about settings in your phone if it’s still not updating itself.

Just tried it again and it's on there. Not sure what was wrong. All sorted now though, cheers.

[Tiz Lad]

has there been an OS update since?

Has on mine but not on my Mrs and hers worked too

But my OS is always the latest

[Rhingle Bells]

My brother is on his hols so my mate was gonna come to the match with me. He distributed the ticket to her a couple of days ago. Worked fine. But now she’s missed her flight (some of you will know this person and be unsurprised by this 😂). Can he recall the ticket and distribute it to someone else instead or is that it?

I’ve had a quick look but can’t find anything. I assume it’s fine to do this? Cheers all.

[Luvva bevvy on Chrimbo day]

My brother is on his hols so my mate was gonna come to the match with me. He distributed the ticket to her a couple of days ago. Worked fine. But now she’s missed her flight (some of you will know this person and be unsurprised by this 😂). Can he recall the ticket and distribute it to someone else instead or is that it?

I’ve had a quick look but can’t find anything. I assume it’s fine to do this? Cheers all.

Should be able to recall it. I’ve distributed mine for this game and I have the option to recall

[ABJ]

My brother is on his hols so my mate was gonna come to the match with me. He distributed the ticket to her a couple of days ago. Worked fine. But now she’s missed her flight (some of you will know this person and be unsurprised by this 😂). Can he recall the ticket and distribute it to someone else instead or is that it?

I’ve had a quick look but can’t find anything. I assume it’s fine to do this? Cheers all.

Yes you can definitely recall it and then redistribute it to someone else in the same way that you did it in the 1st place.

[Rhingle Bells]

Yes you can definitely recall it and then redistribute it to someone else in the same way that you did it in the 1st place.

Nice one. Cheers mate.

[SuperStevieNicol]

Hopefully someone can help. My step son is 8 and doesn’t have a mobile and wasn’t on the list of 20 names on mine and my Dad’s season tickets. I want to take him to the Leicester cup game. Can I do that?

[MKB]

The queues on the Kop last night seemed comparable to what we used to have a few years ago on mid-week games, so it looks like the new system has settled down now.  Or maybe people are still arriving much earlier than they used to?  I had a 7-minute wait on the D turnstiles at 19:35.  The earlier League Cup 19:45 kick-off will be a challenge.

There were still a handful of people being rejected, two of whom said they'd not had problems previously using the same phone and the correct match was showing on their devices.  Hope they managed to get in in time.

[Barrowred]

The last two homes have been like they used to be with cards, definitely sorted it out now.

[Gogeqac]

Hopefully someone can help. My step son is 8 and doesn’t have a mobile and wasn’t on the list of 20 names on mine and my Dad’s season tickets. I want to take him to the Leicester cup game. Can I do that?

You can still edit your F&F list

[ianrush79]

My mate is not receiving an email when a ticket is being distributed to him.  Any ideas what he can do? We have tried twice and it has failed both times.  He’s using an android phone if that helps

[jonnypb]

The queues on the Kop last night seemed comparable to what we used to have a few years ago on mid-week games, so it looks like the new system has settled down now.  Or maybe people are still arriving much earlier than they used to?  I had a 7-minute wait on the D turnstiles at 19:35.  The earlier League Cup 19:45 kick-off will be a challenge.

There were still a handful of people being rejected, two of whom said they'd not had problems previously using the same phone and the correct match was showing on their devices.  Hope they managed to get in in time.

We tend to go earlier now and there does seem to be more people on the concourse.  I had issues getting in, previously been OK.  My kid was straight in, but it must have took about a minute for the reader to pick up my phone before allowing me in.  We've both the exact same phones and used the same turnstile. 

[Claire.]

Can you load two passes onto one phone? I'm going the game tomorrow, they're local tickets, and might have to take my Dad and he's got a Samsung that's as old as the hills now and I cba explaining what google pay is so thinking I'd just put the two on my phone.

[The Christmas Tree Angel]

Can you load two passes onto one phone? I'm going the game tomorrow, they're local tickets, and might have to take my Dad and he's got a Samsung that's as old as the hills now and I cba explaining what google pay is so thinking I'd just put the two on my phone.

Yes you can.

I had my ticket and my son's ticket on my phone the other night, as his phone was playing up, and just wouldn't download the ticket.

He forwarded the email from the club to me, and I just dowloaded it onto my iPhone.

[Claire.]

thanks should make things a bit easier!

[Always in a pub barney on christmas eve]

Yes you can.

I had my ticket and my son's ticket on my phone the other night, as his phone was playing up, and just wouldn't download the ticket.

He forwarded the email from the club to me, and I just dowloaded it onto my iPhone.

Can also confirm this. Send 2 Arsenal tickets last week to a lad that was originally going with his missus. She couldn't go so he took his daughter instead. Had no issues with both being on his phone.

[bornandbRED]

Have screenshots of QR codes been working for people when using spares? Using a spare tomorrow and mate has already downloaded the pass onto his phone, says he will send a screenshot of the QR code as I’m trying to get into the ground but not sure if it’ll work?

[Shanklygates]

Think it says no in the FAQs but check. Mine changes every few seconds if I watch it. It's not a barcode

[fru]

Just got a last minute ticket for today’s game but can’t seem to update it on my members pass. I have tried removing and re downloading the pass, refreshing etc. but no joy. On an iPhone. Anyone have any ideas?

[donnerz]

Just got a last minute ticket for today’s game but can’t seem to update it on my members pass. I have tried removing and re downloading the pass, refreshing etc. but no joy. On an iPhone. Anyone have any ideas?

Got mine on Wednesday and have the same issue. Someone mentioned an expired pass will work but not sure.

[bornandbRED]

Think it says no in the FAQs but check. Mine changes every few seconds if I watch it. It's not a barcode

For future reference - yes it worked.

[77kop05]

Yes you can.

I had my ticket and my son's ticket on my phone the other night, as his phone was playing up, and just wouldn't download the ticket.

He forwarded the email from the club to me, and I just dowloaded it onto my iPhone.

Nice one ,was wondering this also as I'm taking my young fella to the Villa game.
Saying that meant to be doing Wolves also but that could all go tits up if flight restrictions come in before then from Ireland.  Bloody grim.

[John C]

Absolutely back to normal now getting in to the Kenny stand.

[Biscuitman]

Absolutely back to normal now getting in to the Kenny stand.

Yes I turned up at 2.30 yesterday to see what the queues were like and happy to see next to none at the upper main Stanley Park side.

[ianrush79]

I’ve had a ticket sent to me by a friend and I can no longer make the game due to covid.  Does anybody know if I can forward the email sent from LFC on to my sister for her to use? Or would the ticket need to be redistributed by the ST holder? Thanks

[The Christmas Tree Angel]

I’ve had a ticket sent to me by a friend and I can no longer make the game due to covid.  Does anybody know if I can forward the email sent from LFC on to my sister for her to use? Or would the ticket need to be redistributed by the ST holder? Thanks

You can yes, but bear in mind the ticket will still have your name on it.

The ST holder can redistribute the ticket to her, if you prefer.

[TheKid.]

Finally tried using my Apple Watch for ground entry today and it worked a treat

[Alf]

Thanks to the fella behind me in the queue yesterday. Had a few scoops before the game & reckon I’d still be outside now had he not swiped it for me. Refreshed my phone last night & it’s saying the next game is Leicester in my wallet, despite the next game when you login being Newcastle. Anybody else got this?

[Philipm20]

Thanks to the fella behind me in the queue yesterday. Had a few scoops before the game & reckon I’d still be outside now had he not swiped it for me. Refreshed my phone last night & it’s saying the next game is Leicester in my wallet, despite the next game when you login being Newcastle. Anybody else got this?

I have the same saying Leicester and not Newcastle

[Rudolph the red nose griffin]

Thanks to the fella behind me in the queue yesterday. Had a few scoops before the game & reckon I’d still be outside now had he not swiped it for me. Refreshed my phone last night & it’s saying the next game is Leicester in my wallet, despite the next game when you login being Newcastle. Anybody else got this?

Mine's been saying Leicester since after Southampton but I got in fine yesterday with it anyway without doing anything to it so I wouldn't worry.

[TheKid.]

Phew, glad mines not the only one saying Leicester on it

[Cesar]

Sorry if this has been covered but can't see it - first time for me back at anfield since this system; I have been distributed a ticket for Newcastle on thursday but as yet it's not showing up on my available tickets to download, does it normally take a while or does it show up right away? Just wondering if I should be concerned!

[Philipm20]

Sorry if this has been covered but can't see it - first time for me back at anfield since this system; I have been distributed a ticket for Newcastle on thursday but as yet it's not showing up on my available tickets to download, does it normally take a while or does it show up right away? Just wondering if I should be concerned!

You should have got an email to be able to add it to your phone from the attached link

[Cesar]

You should have got an email to be able to add it to your phone from the attached link

Ah yes thank you, the instructions made out like it would be in my account to download from there, must have misread them
 All sorted! 👌🏼