So it kept my not open browser at the front for 10 mins, times that by how many thousand there were in the queue.
Am I reading that wrong, you joined the queue at 8.24 and it was your turn at 8.27?
It's definitely an issue that needs addressed. There can't be anyone that has 1 single browser open. I had 9 this morning. 7 had more than an hour. So even though I closed these, it still keeps them in the queue. How do they think this is acceptable?
I get that people can accidently close a window, but couldn't they implement something that removes that session from the queue if the browser is closed for more than 5 minutes? Is that possible? If you close one accidently, then you will open again it straight away anyway.
The problem is that some devices might not be polling because the user is away and the device is hibernating until the user does something. When users have a one-hour-plus wait, it's not reasonable to expect them to be in attendance regularly.
I think Queue-It have this right.
One solution to avoid lengthy waits would be for the Club to have more sale start times and fewer eligible for each sale. 13,000 at once is way too much. They have enough sales data to break that into four chunks. Chunk 1 could be 13+ PL match credits and more than "x" loyalty points accrued from all competitions over the last ten years for example. I understand other clubs award variable loyalty points with most being awarded for attending the least popular games.