Author Topic: Autocup (Read 533997 times)

dudleyred · « **Reply #2480 on:** October 7, 2019, 06:23:36 pm »

Quote from: bertiemee on October 7, 2019, 06:18:42 pm

Pissed off with mine. Two lads in front of me wouldn't shut up chatting shit all game, barely even watched more than 20 minutes combined I rekkon. And barely a celebration when we scored (even the 4th)

Hopefully they’re not ACS and will change next match

SDFKOP · « **Reply #2481 on:** October 8, 2019, 11:09:25 am »

Just had the 2nd email, 2/2 processed now

redgriffin73 · « **Reply #2482 on:** October 8, 2019, 12:12:17 pm »

Mine's been sorted this morning.

CONFIAMOS · « **Reply #2483 on:** October 8, 2019, 12:15:24 pm »

Would it be difficult to put the price on the processing email?

TeddyTime33 · « **Reply #2484 on:** October 8, 2019, 12:53:58 pm »

Email there, looks like I’ve been charged full adult price even after my phone call to TO asking to be changed to Young adult and being told that it would be done

scouser102002 · « **Reply #2485 on:** October 8, 2019, 01:02:10 pm »

Quote from: TeddyTime33 on October 8, 2019, 12:53:58 pm

Email there, looks like I’ve been charged full adult price even after my phone call to TO asking to be changed to Young adult and being told that it would be done

You checked purchase history?

TeddyTime33 · « **Reply #2486 on:** October 8, 2019, 01:09:34 pm »

Quote from: scouser102002 on October 8, 2019, 01:02:10 pm

You checked purchase history?

Yeah just did £33 which makes sense as that is how much was taken out of my bank account

scouser102002 · « **Reply #2487 on:** October 8, 2019, 01:19:57 pm »

Quote from: TeddyTime33 on October 8, 2019, 01:09:34 pm

Yeah just did £33 which makes sense as that is how much was taken out of my bank account

They are useless bastards

morrisonlfc · « **Reply #2488 on:** October 8, 2019, 01:20:37 pm »

I have a pending payment of £26, even though they should be taking the payment for both me and my mate - is this right?

gazzalfc · « **Reply #2489 on:** October 8, 2019, 01:22:24 pm »

I just cant understand why they cant just put the payment price in the confirmation email.

loveisreal · « **Reply #2490 on:** October 8, 2019, 01:22:45 pm »

Quote from: morrisonlfc on October 8, 2019, 01:20:37 pm

I have a pending payment of £26, even though they should be taking the payment for both me and my mate - is this right?

This happened with mine, but the second payment then came out an hour or so afterwards for the second seat...

TeddyTime33 · « **Reply #2491 on:** October 8, 2019, 01:29:19 pm »

Quote from: scouser102002 on October 8, 2019, 01:19:57 pm

They are useless bastards

Yeah sort of expected it, on phone they said the admin team would need unroll then en-roll in the same seat with a different price brand, I assume I would’ve got email about this or something. to be honest should’ve been more careful back in July but rushed myself cause there wasn’t loads of seats left. Also annoying cause I pay full price for ever EPL game for no reason

scouser102002 · « **Reply #2492 on:** October 8, 2019, 01:36:07 pm »

Quote from: TeddyTime33 on October 8, 2019, 01:29:19 pm

Yeah sort of expected it, on phone they said the admin team would need unroll then en-roll in the same seat with a different price brand, I assume I would’ve got email about this or something. to be honest should’ve been more careful back in July but rushed myself cause there wasn’t loads of seats left. Also annoying cause I pay full price for ever EPL game for no reason

Unroll and re-enroll?

I'd just be grateful you're still on it mate haha. I'd be terrified if they did that with me of them not putting me back on it.

Zero faith at this point.

TeddyTime33 · « **Reply #2493 on:** October 8, 2019, 01:43:57 pm »

Quote from: scouser102002 on October 8, 2019, 01:36:07 pm

Unroll and re-enroll?

I'd just be grateful you're still on it mate haha. I'd be terrified if they did that with me of them not putting me back on it.

Zero faith at this point.

Was thinking that myself mate haha, no issues with affording it but would’ve been nice to save a couple quid

fintanmar · « **Reply #2494 on:** October 9, 2019, 07:26:57 pm »

Has anyone had thier payments for Arsenal taken yet?

I had email but no money taken out

Red_Bear · « **Reply #2495 on:** October 9, 2019, 07:41:59 pm »

Mine came out of my account sometime this afternoon - I got the email yesterday.

redgriffin73 · « **Reply #2496 on:** October 9, 2019, 07:48:13 pm »

Mine's showing as pending in my online account.

EDIT - to confirm, I mean my bank account, not my purchase history, that says purchased!

Flyhalf · « **Reply #2497 on:** October 9, 2019, 08:44:55 pm »

Mine’s pending too

ChrisLFCKOP · « **Reply #2498 on:** October 9, 2019, 08:56:25 pm »

Mine sometimes takes a day or two after the email.

dudleyred · « **Reply #2499 on:** October 15, 2019, 11:15:15 am »

Genk processed today. They’re keen!

TeddyTime33 · « **Reply #2500 on:** October 15, 2019, 11:29:42 am »

Quote from: dudleyred on October 15, 2019, 11:15:15 am

Genk processed today. They’re keen!

Should get ticket information very soon then

Hij · « **Reply #2501 on:** October 15, 2019, 11:36:14 am »

Quote from: dudleyred on October 15, 2019, 11:15:15 am

Genk processed today. They’re keen!

Yeah I noticed that because £84 for other peoples tickets came out of my account - so even after getting the money off them for Salzburg, they've still not bothered to update their card details.

Carllfc · « **Reply #2502 on:** October 15, 2019, 11:55:56 am »

I’ve got 2 payments on my card but only one has come out so far, does that sometimes happen?

dudleyred · « **Reply #2503 on:** October 15, 2019, 11:57:08 am »

Quote from: Carllfc on October 15, 2019, 11:55:56 am

I’ve got 2 payments on my card but only one has come out so far, does that sometimes happen?

Yes pretty much always

No idea why though

Hij · « **Reply #2504 on:** October 15, 2019, 12:12:43 pm »

I guess it processes them in some sort of order. Though as you presumably ordered them both at the same time it seems strange they don't go out at the same time.

Carllfc · « **Reply #2505 on:** October 15, 2019, 12:37:44 pm »

Cheers, both payments were taken at the same time for the last match so not sure why not for this match

redgriffin73 · « **Reply #2506 on:** October 15, 2019, 01:28:01 pm »

Mine's just gone through, wasn't expecting it yet to be honest!

RainbowFlick · « **Reply #2507 on:** October 15, 2019, 02:34:34 pm »

Didn't realise my autocup seat was £39. Nice.

jamieredders · « **Reply #2508 on:** October 16, 2019, 08:16:54 pm »

Not sure if you noticed this.

For Genk, ST holders who don't occupy their usual premier league seat and autocup elsewhere will not be issued a paper ticket. ST card will be activated to sit in your Autocup seat. It's in the payment processed email.

redman1974 · « **Reply #2509 on:** October 16, 2019, 09:11:43 pm »

Quote from: jamieredders on October 16, 2019, 08:16:54 pm

Not sure if you noticed this.

For Genk, ST holders who don't occupy their usual premier league seat and autocup elsewhere will not be issued a paper ticket. ST card will be activated to sit in your Autocup seat. It's in the payment processed email.

It's starting that with the Arsenal game that to

jamieredders · « **Reply #2510 on:** October 16, 2019, 09:25:41 pm »

Quote from: redman1974 on October 16, 2019, 09:11:43 pm

It's starting that with the Arsenal game that to

Good spot. Didn't notice it on that email.

Philipm20 · « **Reply #2511 on:** October 16, 2019, 10:36:55 pm »

https://www.liverpoolfc.com/tickets/cup-game-access

liversaint · « **Reply #2512 on:** October 16, 2019, 10:48:10 pm »

Quote from: redman1974 on October 16, 2019, 09:11:43 pm

It's starting that with the Arsenal game that to

Thanks for this, didn't check with mine, just assumed would be in the post as per previous.

jamieredders · « **Reply #2513 on:** October 17, 2019, 08:22:58 pm »

Quote from: Philipm20 on October 16, 2019, 10:36:55 pm

https://www.liverpoolfc.com/tickets/cup-game-access

thanks mate. what an ordeal

Season Ticket Holders Enrolled into the Auto Cup Scheme AND sitting in a different seat to their usual Premier League Seat

Where can I find out which seat I have been allocated for the competition(s) I am enrolled into?
For each competition you have enrolled into, a reminder email will be sent to you prior to the first draw for each competition, which will confirm the seat allocated to you for that competition.
Once your payment has successfully been processed for any cup match, you will receive a confirmation email which will contain your seat details and turnstile access point.
You will be sent a label to attach to the back of your Season Ticket access card that will include your seat details / turnstile access point for each competition you are enrolled into.
You can log into your online account and visit the ACS section here.
Ahead of each match, you will be sent an SMS confirming your seat details and turnstile access point.

I am sitting in a different seat to my usual Premier League seat – how do I access the stadium for Cup games?
Your Season Ticket card will be activated for stadium access in the same way you access for Premier League home games. Please bring a copy of your confirmation email when attending the match to validate your seat details; a copy on your phone is acceptable.

I usually receive a paper ticket; is this no longer the case?
You will no longer receive a paper ticket.A letter will be sent to your address week commencing 21 October with full details.

When will I receive my label that displays my seat details?
Your label will be sent to you with the letter we are sending week commencing 21st October 2019.

I have been allocated different seats for each competition I have enrolled into. Will I receive a label for each competition?
No, you will receive one label that will display your seat details and turnstile access point for each competition.

I have not received, lost or damaged my seat label – what do I do?
Please contact Fan Services on 0151 264 2500 as soon as possible.

Do I need to retain the seat label for future seasons?
No, the label is valid for this season only; an updated label will be sent to you if required ahead of each new season.

Will I be contacted if I a sit in my usual Premier League Seat for each competition I have enrolled into?
No, if you are sitting in your usual Premier League seat for all the competitions you have enrolled into, you should use your Season Ticket access card for stadium entry and sit in the Premier League seat that is displayed on the front of your card..

Season Ticket Holders Not Enrolled into the Auto Cup Scheme

Season Ticket Holders who are not enrolled into the Auto Cup Scheme and purchase a ticket following the release of the sales notice will not be sent a label.

Where can I find my seat details for any Cup tickets I have purchased?
You will receive a confirmation email following the purchase of any Cup match ticket which will contain your seat details and turnstile access point. You will also receive an SMS that includes your seat details and access point 1-2 days before a game.

I am sitting in a different seat to my usual Premier League seat – how do I access the stadium for Cup games?
Your Season Ticket card will be activated for stadium access. You will no longer receive a paper ticket. Please bring a copy of your confirmation email when attending the match to validate your seat details; a copy on your phone is acceptable.

jamieredders · « **Reply #2514 on:** October 24, 2019, 08:50:47 pm »

Anyone received their letter yet?

kerrilee05 · « **Reply #2515 on:** October 25, 2019, 10:28:57 am »

Quote from: jamieredders on October 24, 2019, 08:50:47 pm

Anyone received their letter yet?

I haven't, can we still access the ground without receiving the letter? Have all the details of my seat

jdirckze · « **Reply #2516 on:** October 25, 2019, 01:34:56 pm »

Received sticky label with seat details on- black writing on clear label so if you stick it straight on the back of the card some of it can't be read as it is over the black strip!
Easily solved by sticking it on off centre and folding it over the front of the card

ChrisLFCKOP · « **Reply #2517 on:** October 25, 2019, 05:51:50 pm »

Quote from: kerrilee05 on October 25, 2019, 10:28:57 am

I haven't, can we still access the ground without receiving the letter? Have all the details of my seat

Yes all it is a sticky label with your seat details. Card should work as normal (just different turnstile depending on where you moved too).

Just put your seat details somewhere from your autocup purchase so you know where to sit.

Yorkshire Red · « **Reply #2518 on:** October 28, 2019, 08:10:16 am »

I need to sort out getting paper tickets for this - a mate used the cards yesterday & has fucked off on holiday with them!
What's the best number to call them on? & what will be needed at the TO (id of the cardholder, card used for payment, anything else?)

BigYan · « **Reply #2519 on:** October 29, 2019, 02:51:15 pm »

Just received an email from the club to follow up the recently received letter. Obviously they've had feedback on the label. Comment below on email.

"It has been brought to our attention that the labels that have been sent with this letter, which were provided by the manufacturer, are not suitable as the seat details are not clearly visible once the label has been attached to the season ticket card. Therefore a replacement label will soon be sent to you in the post separately."