A friend of mine was saying today that she wasn't well this week and couldn't go to Salzburg as planned. She'd been picked for collection so rang the club and explaned. She knew it'd mean she'd lose the credit but was being honest.
She later found out that someone collected her ticket over there without having to show ID!
The credit is still on her account but just so wrong.
Mixed feelings now - complain or be grateful to have the credit?