Author Topic: Friends and Family  (Read 102289 times)

Offline Philipm20

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Re: Friends and Family
« Reply #120 on: August 27, 2021, 07:45:19 pm »
Did you sort this in the end?  I bought an extra ticket this morning that i'm trying to distribute to a friend but the box is 'greyed out'.  Is there a certain amount of time that needs to pass before you can distribute?

My mate was never able to distribute for Burnley with ticket bought the day before the game.

Offline TeddyTime33

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Re: Friends and Family
« Reply #121 on: August 27, 2021, 08:19:41 pm »
My mate was never able to distribute for Burnley with ticket bought the day before the game.
the club haven't highlighted that this would be a problem anywhere, why isnt more being said about this

Offline RainbowFlick

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Re: Friends and Family
« Reply #122 on: August 27, 2021, 09:20:35 pm »
is the deadline for transferring 10.30am tomorrow too?

50:50 on whether i can go now

edit: was told it's 2 hours before the game each time by someone who usually knows, although not had official confirmation
« Last Edit: August 29, 2021, 12:55:18 pm by RainbowFlick »
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Offline DangerScouse

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Re: Friends and Family
« Reply #123 on: August 30, 2021, 08:28:10 pm »
Is the deadline for adding F&F tomorrow?

Offline MacKon

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Re: Friends and Family
« Reply #124 on: August 31, 2021, 12:25:01 pm »
Is it fully 100% confirmed that we can have MORE THAN 20 people on the list?
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Offline kriss

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Re: Friends and Family
« Reply #125 on: August 31, 2021, 02:06:56 pm »
I went into my Friends & Family list at the weekend. There are only six names/fancard numbers there but I discovered that one of them had been deleted (certainly not by me!) and a different name (an Emma Haynes) was showing in its place.

I checked with the person whose name had been deleted and he confirmed that it was nothing he had done either. Interestingly, though, he did inform me that mine wasn't the only F&F list he had mysteriously disappeared off and that someone else had recently asked him if he had deleted him off his own list, which he had not.

So I deleted Miss Haynes (because I have no idea who she is, she certainly isn't a friend or a family member) and re-instated the name that had been previously there.

Anybody else had this sort of experience ?

Offline phil_1010

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Re: Friends and Family
« Reply #126 on: September 1, 2021, 10:28:29 am »
If I've enrolled into the autocup scheme with a friend and that friend can't make the game, can I transfer his ticket to someone on my family/friends list or can it only be transferred to someone on his family/friends list?

Offline TeddyTime33

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Re: Friends and Family
« Reply #127 on: September 1, 2021, 10:34:43 am »
If I've enrolled into the autocup scheme with a friend and that friend can't make the game, can I transfer his ticket to someone on my family/friends list or can it only be transferred to someone on his family/friends list?
probably just their list

Offline ABJ

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Re: Friends and Family
« Reply #128 on: September 1, 2021, 10:48:28 am »
probably just their list
Definitely just their list as it’s only the ticket owner than can transfer, not the person that purchased it for them
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Offline RainbowFlick

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Re: Friends and Family
« Reply #129 on: September 1, 2021, 10:58:06 am »
I went into my Friends & Family list at the weekend. There are only six names/fancard numbers there but I discovered that one of them had been deleted (certainly not by me!) and a different name (an Emma Haynes) was showing in its place.

I checked with the person whose name had been deleted and he confirmed that it was nothing he had done either. Interestingly, though, he did inform me that mine wasn't the only F&F list he had mysteriously disappeared off and that someone else had recently asked him if he had deleted him off his own list, which he had not.

So I deleted Miss Haynes (because I have no idea who she is, she certainly isn't a friend or a family member) and re-instated the name that had been previously there.

Anybody else had this sort of experience ?

for the original deadline i noticed a few new names i'd added had disappeared off some of our accounts

i'd definitely added them too (i'd created a spreadsheet just to be sure i didn't miss anyone and double checked at the time of adding them too). seemed to be OK yesterday, though.
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Offline pallemus

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Re: Friends and Family
« Reply #130 on: September 1, 2021, 12:19:23 pm »
I think they might use same system as 3 first league games.  You just put in name - email and mobile and they will receive an email with ticket.  F&F are set to work late september according previous post from theclub

Offline redmen27

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Re: Friends and Family
« Reply #131 on: September 1, 2021, 08:05:18 pm »
Are we able to distribute tickets to our friends and family list for the Champions League games as well ??
If theres no one at the crossroads..... give er loads!!!

Offline Philipm20

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Re: Friends and Family
« Reply #132 on: September 1, 2021, 08:28:53 pm »
Are we able to distribute tickets to our friends and family list for the Champions League games as well ??

According to this yes

https://faq.liverpoolfc.com/portal/en/kb/articles/tkt-can-i-transfer-my-seat-to-friends-and-family-for-home-cup-games

Offline RainbowFlick

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Re: Friends and Family
« Reply #133 on: September 2, 2021, 01:01:51 pm »
YNWA.

Offline Barneylfc∗

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Re: Friends and Family
« Reply #134 on: September 3, 2021, 10:12:54 am »
I assume the friends and family deadline was for all comps, not just league games?

Has anyone tried adding to their list since the deadline has supposedly passed?
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Offline Tiz Lad

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Re: Friends and Family
« Reply #135 on: September 3, 2021, 11:01:41 am »
I assume the friends and family deadline was for all comps, not just league games?

Has anyone tried adding to their list since the deadline has supposedly passed?

I added my mate and son yesterday

Offline John C

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Re: Friends and Family
« Reply #136 on: September 3, 2021, 11:25:25 pm »
I added my mate and son yesterday
Interesting.
To answer your question Barney I'd have expected so.


Edit - that's not helpful, you need a proper test really. Anyone else?



« Last Edit: September 3, 2021, 11:27:10 pm by John C »

Offline Barneylfc∗

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Re: Friends and Family
« Reply #137 on: September 4, 2021, 06:54:37 pm »
The reason was someone offered me Milan tickets, but we weren't on each others friends and family list. He was looking £100 a ticket, so he was swiftly told to do one, so doesn't matter now  :D
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Offline dundeejoe

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Re: Friends and Family
« Reply #138 on: September 4, 2021, 09:57:45 pm »
Did you sort this in the end?  I bought an extra ticket this morning that i'm trying to distribute to a friend but the box is 'greyed out'.  Is there a certain amount of time that needs to pass before you can distribute?

just saw this
no couldnt distribute i had to stay in queue with the guy until he was in
im guessing late tickets cant be distributed

Offline TeddyTime33

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Re: Friends and Family
« Reply #139 on: September 5, 2021, 10:41:00 am »
just saw this
no couldnt distribute i had to stay in queue with the guy until he was in
im guessing late tickets cant be distributed
I hope this changes when the friends and family list kicks in

Offline Rhi

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Re: Friends and Family
« Reply #140 on: September 5, 2021, 08:33:28 pm »
Did you sort this in the end?  I bought an extra ticket this morning that i'm trying to distribute to a friend but the box is 'greyed out'.  Is there a certain amount of time that needs to pass before you can distribute?

My mate was never able to distribute for Burnley with ticket bought the day before the game.

no couldnt distribute i had to stay in queue with the guy until he was in
im guessing late tickets cant be distributed

Any more data points on this? I was planning on picking up a ticket on Wednesday for Palace for a mate but if we can't distribute those tickets, then it would be good to know now.

Can anyone confirm they HAVE been able to distribute a ticket bought in a later sale?

Cheers.
« Last Edit: September 5, 2021, 09:18:39 pm by Rhi »
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Offline loveisreal

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Re: Friends and Family
« Reply #141 on: September 6, 2021, 09:17:08 am »
I think the issue wasn't the lateness of the sale, but the fact that the ticket was a 'resale ticket'.  It had a little washing machine type icon next to it, but not much else to indicate it was a resale ticket.  These seem to be treated differently than other tickets for the purposes of distributing them, which maybe makes sense longer term, but doesn't given the rest of the t&cs for these first three fixtures.

There were people on twitter who seemed to be able to sort this through contacting the ticket office, but given the timescales involved i was unable to, even went to the ticket office first thing in the morning to try to sort, but it wasn't open til 10:30 (though the stewards there thought it was going to be 9!), and in the end the owner was able to attend in my case.

Offline Rhi

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Re: Friends and Family
« Reply #142 on: September 6, 2021, 09:44:52 am »
Interesting. Thanks for the info.
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Offline 18and6

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Re: Friends and Family
« Reply #143 on: September 6, 2021, 11:22:30 pm »
I was able to add two to my friends and family tonight.
I thought there was a deadline for this?
Does anyone know if i can transfer tickets to the two I added tonight?

Offline RainbowFlick

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Re: Friends and Family
« Reply #144 on: September 7, 2021, 10:45:29 am »
I was able to add two to my friends and family tonight.
I thought there was a deadline for this?
Does anyone know if i can transfer tickets to the two I added tonight?

no real definitive communication to say either way, you could maybe try live chat the club

the lack of comms to me makes me wonder if they might just extend the emailing tickets way for a few more games, or they're still figuring out the system
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Offline stonecold_jpm

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Re: Friends and Family
« Reply #145 on: September 7, 2021, 11:29:04 am »
I think it’ll be put on hold until they can sort the turnstile access issues out at least

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Re: Friends and Family
« Reply #146 on: September 7, 2021, 01:09:50 pm »
I think it’ll be put on hold until they can sort the turnstile access issues out at least

Cannot be put on hold if its a requirement from the gorvernment.

Offline RainbowFlick

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Re: Friends and Family
« Reply #147 on: September 7, 2021, 01:57:54 pm »
Cannot be put on hold if its a requirement from the gorvernment.

the ticket transfer thing isn't a requirement from government afaik? lol
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Online ChrisLFCKOP

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Re: Friends and Family
« Reply #148 on: September 7, 2021, 02:33:18 pm »
the ticket transfer thing isn't a requirement from government afaik? lol

Doh must have read another thread not realised I had gone onto another one and thought it was about covid vaccination checks...haha

Offline Carllfc

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Re: Friends and Family
« Reply #149 on: September 7, 2021, 08:46:52 pm »
My brother is linked to my mates friends and family list and my mate has sent him the palace ticket, however he has sent it to the wrong email address he’s not put an underscore between my brothers first and last name on his email address. Even though it’s not a correct email address my mate still had confirmation that the ticket has been distributed.

Is there any way to recall that ticket and get it distributed to the correct email address?

Offline TeddyTime33

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Re: Friends and Family
« Reply #150 on: September 7, 2021, 08:52:03 pm »
My brother is linked to my mates friends and family list and my mate has sent him the palace ticket, however he has sent it to the wrong email address he’s not put an underscore between my brothers first and last name on his email address. Even though it’s not a correct email address my mate still had confirmation that the ticket has been distributed.

Is there any way to recall that ticket and get it distributed to the correct email address?
should be able to recall the ticket straight away

Offline Carllfc

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Re: Friends and Family
« Reply #151 on: September 7, 2021, 09:07:42 pm »
Cheers

Offline gazzalfc

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Re: Friends and Family
« Reply #152 on: September 7, 2021, 10:04:56 pm »
Just tried to distribute my palace ticket and get

Class not found for ticket's population - please check the active designs in Pass Editor

Anyone else having this issue?

Offline Barneylfc∗

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Re: Friends and Family
« Reply #153 on: September 8, 2021, 01:09:57 pm »
Just tried to distribute my palace ticket and get

Class not found for ticket's population - please check the active designs in Pass Editor

Anyone else having this issue?

No tickets showing in my account to even attempt to distribute  :D
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Offline Istanbul Boy

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Re: Friends and Family
« Reply #154 on: September 8, 2021, 03:11:00 pm »
No tickets showing in my account to even attempt to distribute  :D

Ticket for Palace game no longer showing on my account either.  This new website/system is a pile of ....

Offline Carllfc

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Re: Friends and Family
« Reply #155 on: September 8, 2021, 05:01:35 pm »
Just tried to distribute my palace ticket and get

Class not found for ticket's population - please check the active designs in Pass Editor

Anyone else having this issue?


My brother has been sent an email but when trying to download the pdf that message comes up for him too

Offline gazzalfc

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Re: Friends and Family
« Reply #156 on: September 9, 2021, 11:33:19 am »
My brother has been sent an email but when trying to download the pdf that message comes up for him too

Should work now.

Offline elmothered1

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Re: Friends and Family
« Reply #157 on: September 10, 2021, 03:12:32 pm »
anyone tried redistributing milan yet? i got email that said i had redistributed but something went wrong and they couldnt send the ticket pdf file????

Offline Andy82lfc

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Re: Friends and Family
« Reply #158 on: September 10, 2021, 03:28:55 pm »
anyone tried redistributing milan yet? i got email that said i had redistributed but something went wrong and they couldnt send the ticket pdf file????

Yeah I did, worked fine for me. Did they get the email? If so they just have to open on their phone then click either 'add to wallet' for Iphone or 'send to phone' for Android. This then adds the NFC to their phone.

Offline Oh Yes BisCAN

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Re: Friends and Family
« Reply #159 on: September 13, 2021, 06:22:46 pm »
Yeah I did, worked fine for me. Did they get the email? If so they just have to open on their phone then click either 'add to wallet' for Iphone or 'send to phone' for Android. This then adds the NFC to their phone.
anyone tried redistributing milan yet? i got email that said i had redistributed but something went wrong and they couldnt send the ticket pdf file????
Mate is having same issue. PDF doesn't seem to have been attached to the email. Did anyone else have this and resolve?
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