Topic: Benfica away, ticket selling details

[ABJ]

Liverpool FC has released the following ticket information for the first leg of the Champions League quarter-final at Benfica on Tuesday April 5.

Kick-off at the Estadio da Luz is at 8pm local time.

The club has received an allocation of 3,250 tickets for this all-ticket fixture. In line with UEFA guidelines, a further 200 top category seats have been allocated to be used as part of the players' allocation, staff, travelling club staff and VIPs.

Ticket prices: £37.61

Ticket sales notice: Benfica and the Portuguese authorities have requested that a robust verification process is in place for the issuing of tickets, and the club will therefore be carrying out a ticket collection process for this fixture.

Following an internal review and consultation with supporter groups after the Internazionale away fixture, we will be making changes to improve the process.

Tickets will be issued in the form of an e-ticket and will include the full name and passport number of the supporter using the ticket and attending the game.

We are working on securing a venue for the ticket collection point and anticipate that it will be in the centre of Lisbon. 

We can also confirm that the collection point will be open on Monday April 4 from 5pm-8pm (local time), and again from 10am-7.30pm (local time) on matchday. 

Further information regarding the ticket collection process will be sent to the supporter who has made the booking on Friday April 1. 

Benfica have informed us that ticket checks will be in place around the stadium before entry is permitted. Therefore, to avoid any issues in Lisbon, we strongly advise supporters adhere to the following:

WHEN COMPLETING THE ONLINE FORM

The details of EVERY SUPPORTER ATTENDING must be provided at point of sale:

First name
Surname
Address
Date of birth
Country of birth
Passport or National Identity Number
Mobile number
Email address
Outbound travel date
Method of travel into Lisbon - plane/car/coach/train
Estimated time of arrival into Lisbon
Accommodation details
Return travel date
If duplicate supporter details are provided for more than one ticket, only one ticket will be issued for that supporter. 

Fans are advised that name changes cannot be made once tickets have been purchased. Refunds will also not be considered for duplicated supporter records.

The ‘ticket distribution’ option is not available for this fixture.

TICKET COLLECTION PROCESS

To speed up the ticket collection process and to assist with queue management, we ask that ONLY ONE of the supporters named on the online form within each booking collects ALL tickets in that booking. 

The person making the booking will receive the ticket collection email on Friday April 1, which will include:

A unique reference number for the whole booking
Address and opening/closing times of the ticket collection point
Tickets will be issued to the supporter collecting the tickets only if:

They are named as one of the supporters on the online form
Proof of ID is provided - UK driving license or passport is accepted
They bring a copy of the ticket purchase confirmation email that will include the names of the supporters provided on the online form 
They bring a copy of the ticket collection email that will include the unique reference number
As both emails are sent to the supporter purchasing the tickets, it is the responsibility of that supporter to ensure the emails are forwarded to the supporter collecting the tickets. 

TICKET SALE DETAILS

Tickets are available online and you may have to queue at times.

Tickets will be available to season ticket holders and official Members who purchased the following Champions League away fixtures during the 2019-20 season:

Atletico Madrid
FC Salzburg
KRC Genk
SSC Napoli
First sale: Tickets will be available ONLINE to season ticket holders and official Members who purchased TWO or more of the above Champions League away fixtures recorded during the 2019-20 season.

Time of sale: From 11am Friday March 25 until 12.30pm Monday March 28.

First sale status: Guaranteed - one ticket per qualifying supporter, up to a maximum of 10 tickets per booking.

Second sale: Tickets will be available ONLINE to season ticket holders and official Members who purchased ONE of the above Champions League away fixtures recorded during the 2019-20 season.

Time of sale: From 1pm until 2.30pm Monday March 28.

Second sale status: Not guaranteed - one ticket per qualifying supporter, up to a maximum of four tickets per booking.

If tickets remain, a third sale will then take place as follows:

Third sale: Tickets will be available ONLINE to all season ticket holders and official Members.

Time of sale: From 3pm Monday March 28 until 8am Tuesday March 29.

Third sale status: Not guaranteed - one ticket per qualifying supporter, up to a maximum of four tickets per booking.

Disabled: We will be provided with nine wheelchair bays and associated personal assistants priced at £37.61 for the pair.

Qualifying wheelchair supporters should contact us to register their interest no later than 4pm Friday March 25 by emailing disability@liverpoolfc.com and marking the subject field - Benfica Away.

Please note that if the number of applications exceeds the number of wheelchair bays available, a ballot will take place with priority given to those who have recorded the highest number of European away games from the 2019-20 season.

Hospitality members: Sir Kenny Dalglish Stand executive box holders, premium level and Centenary club members should contact the hospitality team on 0151 264 2222, option 2.

STADIUM ENTRY

Benfica have advised that all fans will be refused entry if:

They are not in possession of their passport
The name on the ticket does not match the name on the passport
An attempt has been made to remove or change the details on the ticket
There will also be enhanced body searches in operation, with additional ticket checkpoints in place prior to fans reaching the turnstiles. 

Under 3’s are not permitted into the stadium.

TICKET CREDITS

As previously stated, tickets purchased this season WILL NOT BE USED AS CREDITS IN FUTURE SEASONS. This policy is still in place and will not be changed this season.

As a result of the ongoing pandemic impact, WE WILL NOT BE USING THIS GAME AS A CREDIT DURING THE CURRENT SEASON EITHER. We do not want supporters to feel obliged to travel when they do not feel comfortable doing so.

This policy will be reviewed on a game-by game basis during the competition this season, with details provided ahead of each game.

OVERSEAS SUPPORT

We would also like to remind supporters that important safety information for supporters travelling to Lisbon will be provided in the lead up to the game. 

The information provided is in conjunction with Portuguese authorities and LFC club officials, and we strongly advise that you follow all the information and instructions given.                                       

For further away support information, click here.

ENTRY REQUIREMENTS INTO PORTUGAL

We advise that supporters refer to and meet the entry requirements on the UK Government website for the latest updates and read the conditions for stadium entry here.

Please note that Liverpool FC will not be responsible for any supporter being refused entry either into the stadium, the city of Lisbon or the country of Portugal.

https://www.liverpoolfc.com/news/benfica-v-liverpool-champions-league-away-ticket-details

[Redman0151]

Sounds like it's going to be a ballache getting the ticket and into the ground.

Price is sound

[RainbowFlick]

Glad it's not too expensive. Guess they'll just use an away from a previous season if we make Paris going forward which i think is fair enough really (well, not that fair if people just bought for the credit, but it is what it is  )

I land about 4pm though so a little tight perhaps.

[lucho07072016]

I think they said all of this for Porto away and it wasn't enforced at the ground. Let see!

If anyone has a card with away credit they aren't using, please PM. Happy to swap for any home game this season.

[Redman0151]

I notice they said for the counting for future seasons "This policy is still in place and will not be changed this season".

But for the current season they just said "This policy will be reviewed on a game-by game basis". Makes me think they're planning to use the semi as a credit for the final

[ABJ]

I notice they said for the counting for future seasons "This policy is still in place and will not be changed this season".

But for the current season they just said "This policy will be reviewed on a game-by game basis". Makes me think they're planning to use the semi as a credit for the final

Its said that on all 5 euro away selling notices this season.

[pw1008]

Ball ache picking up over there especially anyone on day trip or one night stay.

Beyond me why they can’t just email them out - if anyones going to copy them they’ll do it anyway.

[Craig S]

Almost identical allocation to AC Milan (19 less and 43 less in top cat). Yet for AC Milan 1 credit was guaranteed, here that is only a limited sale.

AC MILAN: we have received an allocation of 3,269 tickets, excluding 243 top category seats

It's just a bit annoying that our tickets will be spread across 2 sales. So means 2 people have to go and collect 2 orders.

[Levitz]

Ball ache picking up over there especially anyone on day trip or one night stay.

Beyond me why they can’t just email them out - if anyones going to copy them they’ll do it anyway.

E-ticket, clue is in the title except for Liverpool Football club who will print the electronic tickets out stuff them in envelopes and make you queue all day to collect.

[uppercentenary92]

Almost identical allocation to AC Milan (19 less and 43 less in top cat). Yet for AC Milan 1 credit was guaranteed, here that is only a limited sale.

It's just a bit annoying that our tickets will be spread across 2 sales. So means 2 people have to go and collect 2 orders.

As long as the lead booker collects , they can collect them all at the same time, still an absolute ball ache though

[pw1008]

E-ticket, clue is in the title except for Liverpool Football club who will print the electronic tickets out stuff them in envelopes and make you queue all day to collect.

Yea like rubbing your nose in it. Just call them tickets or paper tickets or QR codes just not e-Tickets

[tasmichkata]

Expect the same or even worse queue as in Milan, it's good that you can collect the previous day but 3k+ this time.

[ABJ]

E-ticket, clue is in the title except for Liverpool Football club who will print the electronic tickets out stuff them in envelopes and make you queue all day to collect.

100% this. I have been dealing with e-tickets for years through work, e = electronic ie. no paper...no one at the club seems to know this though 

[ABJ]

As long as the lead booker collects , they can collect them all at the same time, still an absolute ball ache though

It doesn't need to be the lead booker, it says so in the selling notice :

To speed up the ticket collection process and to assist with queue management, we ask that ONLY ONE of the supporters named on the online form within each booking collects ALL tickets in that booking. 

But I agree, its still a ball ache although I guess this is what you get when it takes 6 days to announce the selling details. You can guarantee that it will be Benfica's fault though, as its never LFC's.

[Redman0151]

E-ticket, clue is in the title except for Liverpool Football club who will print the electronic tickets out stuff them in envelopes and make you queue all day to collect.

One of my mates had to wait at the front of the queue for an extra hour in milan because they'd lost his, turns out they accidentally dropped his envelope behind a drawer and eventually found it

[Thepooloflife]

100% this. I have been dealing with e-tickets for years through work, e = electronic ie. no paper...no one at the club seems to know this though 

[shaunNW]

I notice they said for the counting for future seasons "This policy is still in place and will not be changed this season".

But for the current season they just said "This policy will be reviewed on a game-by game basis". Makes me think they're planning to use the semi as a credit for the final

Germany have alot more strict restrictions than Portugal. They will use 2019 credits

[Thepooloflife]

Is that 8pm ko correct......same time as here ?

[SouthDerryLaggo]

Is that 8pm ko correct......same time as here ?

Thought I saw it as 9pm local time?

[Craig S]

Lisbon is the same time as UK

Have you never noticed when you change your PC time it is: Dublin, Edinburgh, Lisbon, London

[russmills10]

What was the best idea flight wise? Birmingham to Faro I heard a lot, just cant see ryanair prices now because sites undergoing maintenance

[PaulKS]

What was the best idea flight wise? Birmingham to Faro I heard a lot, just cant see ryanair prices now because sites undergoing maintenance

I got East Mids to Faro for £65 return last week

Return train to Lisbon is 40e so pretty good

[russmills10]

I got East Mids to Faro for £65 return last week

Return train to Lisbon is 40e so pretty good

Thanks, seems fairly reasonable price

[sonofkenny]

It doesn't need to be the lead booker, it says so in the selling notice :

To speed up the ticket collection process and to assist with queue management, we ask that ONLY ONE of the supporters named on the online form within each booking collects ALL tickets in that booking. 

But I agree, its still a ball ache although I guess this is what you get when it takes 6 days to announce the selling details. You can guarantee that it will be Benfica's fault though, as its never LFC's.

No the problem is at least 50% of our tickets are passed around, UEFA really don't like that and most European clubs are now starting to really dislike it too.  Other Clubs don't have this issue as the person buying ticket actually bothers to go to the game.

There are people who are actively trying to force the club to keep the way they do things now and it is causing massive issues that are going to come to a head sooner rather than later.

The Club have the same argument and issues with host clubs and countries every game.

[redgriffin73]

Thought I saw it as 9pm local time?

Sport Options have put 9pm KO on their info.

[Thepooloflife]

What was the best idea flight wise? Birmingham to Faro I heard a lot, just cant see ryanair prices now because sites undergoing maintenance

Yeah - adjusting their prices accordingly.

[Icky]

Glad it's not too expensive. Guess they'll just use an away from a previous season if we make Paris going forward which i think is fair enough really (well, not that fair if people just bought for the credit, but it is what it is  )

I land about 4pm though so a little tight perhaps.

Gonna have to use the same games from 19/20 that they have used for this seasons aways should we make Paris.
They have said each time this season won’t count, for this or future seasons, so alternative to 19/20 aways is everyone in a ballot which I can’t see happening.

[russmills10]

Roma in 2018 or Barcelona 2019 is my guess, about 4/5k for those which would be fair as no credit counted so would get the majority of away fans in!

Worst case everyone would be chucked into a ballot

Surely wont be a members drop in the semis right?

[ABJ]

No the problem is at least 50% of our tickets are passed around, UEFA really don't like that and most European clubs are now starting to really dislike it too.  Other Clubs don't have this issue as the person buying ticket actually bothers to go to the game.

There are people who are actively trying to force the club to keep the way they do things now and it is causing massive issues that are going to come to a head sooner rather than later.

The Club have the same argument and issues with host clubs and countries every game.

This is NOT the fault of the supporters, its a problem of the clubs own making, why let the person that qualifies nominate someone else? If its strictly the person that qualifies then you alleviate the problem overnight because if the figure of 50% is true (I'm not doubting you) then pretty much every euro away will drop to all members so those that actually make the effort to attend are the ones that are rewarded.

[Barry Banana]

This is NOT the fault of the supporters, its a problem of the clubs own making, why let the person that qualifies nominate someone else? If its strictly the person that qualifies then you alleviate the problem overnight because if the figure of 50% is true (I'm not doubting you) then pretty much every euro away will drop to all members so those that actually make the effort to attend are the ones that are rewarded.

Yep - now fan update done, scrap it and those who go on their own ticket continue to do so, everyone else can build. Objection might be shared season tickets but just put two names on the ST.

[ant]

Please any help ;-)

can the lead supporter pick up all the tickets in several bookings even if they are not using the tickets in the other bookings ?

TICKET COLLECTION PROCESS

To speed up the ticket collection process and to assist with queue management, we ask that ONLY ONE of the supporters named on the online form within each booking collects ALL tickets in that booking.

The person making the booking will receive the ticket collection email on Friday April 1, which will include:

A unique reference number for the whole booking
Address and opening/closing times of the ticket collection point
Tickets will be issued to the supporter collecting the tickets only if:

They are named as one of the supporters on the online form

[Hij]

This is NOT the fault of the supporters, its a problem of the clubs own making, why let the person that qualifies nominate someone else? If its strictly the person that qualifies then you alleviate the problem overnight because if the figure of 50% is true (I'm not doubting you) then pretty much every euro away will drop to all members so those that actually make the effort to attend are the ones that are rewarded.

Yep!!

[Hij]

As ever if anyone has any Sports Options questions please let me know - I'm mates with Mark who runs it with his Dad. So I can very easily get something answered for you via here if you message me. But also remember I'm not part of Sports Options so anything more important than a query, please contact them directly.

[Barry Banana]

No the problem is at least 50% of our tickets are passed around, UEFA really don't like that and most European clubs are now starting to really dislike it too.  Other Clubs don't have this issue as the person buying ticket actually bothers to go to the game.

There are people who are actively trying to force the club to keep the way they do things now and it is causing massive issues that are going to come to a head sooner rather than later.

The Club have the same argument and issues with host clubs and countries every game.

Just thinking about this - shite clubs selling details are normally like “season ticket holders can buy up to four tickets”. Obviously they’d have to allocate a name to each ticket but they’re still passing them tickets around - so how is what we do any different really?

[Slick_Beef]

Also looking for two if possible!

[Max100]

Would this sell out on 2 or go down to all members?

[Thepooloflife]

Wonder if we'll be split in different tiers like 2010 or 2006 ? Hope not....that was shite.

[Redman0151]

 2 sorted, that was pain free so far

[hoppyLFC]

What time will you be arriving in Milan?

Can’t they even be arsed to change the settings from the last trip !🙈

[Levitz]

What time will you be arriving in Milan?

Can’t they even be arsed to change the settings from the last trip !🙈

Lol I saw that and was like, 'wait, have I clicked on the wrong sale?' a few seconds of confusion till I realised it was ticket office error