Author Topic: ST renewals (Read 110021 times)

nayia2002 · « **Reply #480 on:** July 26, 2021, 12:21:21 pm »

Quote from: 30fiver on July 26, 2021, 12:18:37 pm

Download is allowed once a season, if you wipe the phone or get a new one you can contact the club and they'll reset your account to allow another download, says in FAQ's

Thanks for that mate.

PeterJM · « **Reply #481 on:** July 26, 2021, 02:06:50 pm »

Anybody know what happens if the tickets aren't downloaded by the end of today?

I'm in a real dilemma and I think our tickets have gone.

Belmont butty · « **Reply #482 on:** July 26, 2021, 05:12:02 pm »

Quote from: PeterJM on July 26, 2021, 02:06:50 pm

Anybody know what happens if the tickets aren't downloaded by the end of today?

I'm in a real dilemma and I think our tickets have gone.

I wouldn't worry. I have an email from them from last Wednesday that states:

Thank you for contacting Liverpool Football Club. I do sincerely apologise for any inconvenience.

We are aware of this error, this is due to you having a seat move.

Please do not worry we have been advised your pass will be available to download by next week.

If you have any further queries please do no hesitate to contact us.

Of course, they don't specify when 'next week'. But they won't be taking your seat off you.

Floydy · « **Reply #483 on:** July 26, 2021, 11:43:51 pm »

Quote from: 30fiver on July 25, 2021, 07:19:56 pm

Currently can for this season, expect that to change for 2022/23

nice one , does that deffo include champs league games though?

30fiver · « **Reply #484 on:** July 27, 2021, 07:09:27 am »

Quote from: Floydy on July 26, 2021, 11:43:51 pm

nice one , does that deffo include champs league games though?

Yep, for this season

https://faq.liverpoolfc.com/portal/en/kb/articles/can-i-use-the-transfer-option-for-home-cup-games

redgriffin73 · « **Reply #485 on:** July 27, 2021, 09:09:04 am »

Quote from: 30fiver on July 27, 2021, 07:09:27 am

Yep, for this season

https://faq.liverpoolfc.com/portal/en/kb/articles/can-i-use-the-transfer-option-for-home-cup-games

To me that reads like you'll likely still be able to in future seasons, but you might not get the credit.

Floydy · « **Reply #486 on:** July 27, 2021, 09:29:02 am »

Quote from: 30fiver on July 27, 2021, 07:09:27 am

Yep, for this season

https://faq.liverpoolfc.com/portal/en/kb/articles/can-i-use-the-transfer-option-for-home-cup-games

top man mate, cheers

30fiver · « **Reply #487 on:** July 27, 2021, 11:39:01 am »

Quote from: redgriffin73 on July 27, 2021, 09:09:04 am

To me that reads like you'll likely still be able to in future seasons, but you might not get the credit.

You won't

Craig S · « **Reply #488 on:** July 28, 2021, 11:13:16 am »

Anyone downloaded the friendly game passes?
I have downloaded my season ticket, but I get an error when I try to download the pass for the friendly games.
I am in a different spec to my ST, so I don't think it will be added to that.

Thepooloflife · « **Reply #489 on:** July 28, 2021, 11:21:44 am »

Quote from: Thepooloflife on July 23, 2021, 08:12:48 pm

I'm the same mate - got an email saying........

snip

Just hope they sort it soon.

Finally got a response about the 'alert' message about 'reserved items' in my account, so all good now.....

'Thank you for contacting Liverpool Football Club.

I can confirm that you are enrolled in all 3 cup competitions. We apologise for any confusion we may have caused.

Thank you for your continued support.

Kind regards....'

30fiver · « **Reply #490 on:** July 28, 2021, 11:23:02 am »

Quote from: Craig S on July 28, 2021, 11:13:16 am

Anyone downloaded the friendly game passes?
I have downloaded my season ticket, but I get an error when I try to download the pass for the friendly games.
I am in a different spec to my ST, so I don't think it will be added to that.

If you bought in the ST sale you use your ST pass to get in

If you bought in the general sale you will be emailed tickets.

Craig S · « **Reply #491 on:** July 28, 2021, 11:36:51 am »

Quote from: 30fiver on July 28, 2021, 11:23:02 am

If you bought in the ST sale you use your ST pass to get in

If you bought in the general sale you will be emailed tickets.

Ah ok, thanks. I just thought as it has different seat details to my normal seat I would get a different pass.

30fiver · « **Reply #492 on:** July 28, 2021, 12:06:11 pm »

Quote from: Craig S on July 28, 2021, 11:36:51 am

Ah ok, thanks. I just thought as it has different seat details to my normal seat I would get a different pass.

no mate should be the 'same card', probs just update it in the ticket details it tells you your next game and seat info (once theyve updated it)

Probs get a text telling you your turnstile like members do too so you know where to rock up

AR48 · « **Reply #493 on:** July 28, 2021, 02:02:07 pm »

Anyone who was getting the hash validation error due to moving seats or changing details managed to download their ST yet? I thought it was supposed to be sorted by yesterday but still having the same error…

Shanklygates · « **Reply #494 on:** July 28, 2021, 08:14:49 pm »

Quote from: Thepooloflife on July 28, 2021, 11:21:44 am

Finally got a response about the 'alert' message about 'reserved items' in my account, so all good now.....

'Thank you for contacting Liverpool Football Club.

I can confirm that you are enrolled in all 3 cup competitions. We apologise for any confusion we may have caused.

Thank you for your continued support.

Kind regards....'

Nice one. Thanks for confirming. I ticked all three ACS boxes and have 3 alerts so makes sense.
But they could have mentioned it to save themselves a load of queries too.

uppercentenary92 · « **Reply #495 on:** July 30, 2021, 09:14:25 am »

Quote from: AR48 on July 28, 2021, 02:02:07 pm

Anyone who was getting the hash validation error due to moving seats or changing details managed to download their ST yet? I thought it was supposed to be sorted by yesterday but still having the same error…

Yes me too !!!,

Thepooloflife · « **Reply #496 on:** July 30, 2021, 03:34:19 pm »

Quote from: Shanklygates on July 28, 2021, 08:14:49 pm

Nice one. Thanks for confirming. I ticked all three ACS boxes and have 3 alerts so makes sense.
But they could have mentioned it to save themselves a load of queries too.

No worries.......and I entirely agree, they should've flagged it as there were clearly a fair few having the same issue.

AR48 · « **Reply #497 on:** July 30, 2021, 05:51:37 pm »

Quote from: uppercentenary92 on July 30, 2021, 09:14:25 am

Yes me too !!!,

Glad it’s not just me then. Keep trying once or twice a day to see if it’s been sorted but no joy. Seems they are aware of the issue. Maybe next week! Just hoping it all works fine for Burnley!

Demo · « **Reply #498 on:** August 2, 2021, 08:09:53 am »

I’ve added all friends and family into my account............. how do they download NFC pass?

30fiver · « **Reply #499 on:** August 2, 2021, 08:15:07 am »

Quote from: Demo on August 2, 2021, 08:09:53 am

I’ve added all friends and family into my account............. how do they download NFC pass?

If they are paying members, they received instructions

If they are 'free' accounts once you transfer a game to them, they can login on their chrome/safari browser (with google pay/apple wallet already installed) and then click onto their personal details, then the ticket tabs and select the ticket and hit the download button

They download an individual ticket per match rather than a 1 time pass download

sidneyroughdiamond · « **Reply #500 on:** August 2, 2021, 12:11:57 pm »

Is anyone aware of a confirmed closing date for adding friends and family to your season ticket ?

30fiver · « **Reply #501 on:** August 2, 2021, 12:25:08 pm »

Quote from: sidneyroughdiamond on August 2, 2021, 12:11:57 pm

Is anyone aware of a confirmed closing date for adding friends and family to your season ticket ?

1th Aug

sidneyroughdiamond · « **Reply #502 on:** August 2, 2021, 12:36:39 pm »

Quote from: 30fiver on August 2, 2021, 12:25:08 pm

1th Aug

Thanks 👍🏻

RandalstownRed · « **Reply #503 on:** August 3, 2021, 02:44:35 pm »

My account has Client extra 6 and client extra 7.

Any ideas what this means?

30fiver · « **Reply #504 on:** August 3, 2021, 02:46:08 pm »

Quote from: RandalstownRed on August 3, 2021, 02:44:35 pm

My account has Client extra 6 and client extra 7.

Any ideas what this means?

Everyones does - ignore it

RandalstownRed · « **Reply #505 on:** August 3, 2021, 02:53:49 pm »

Quote from: 30fiver on August 3, 2021, 02:46:08 pm

Everyones does - ignore it

cheers

LFC_R_BOSS · « **Reply #506 on:** August 3, 2021, 05:27:53 pm »

Are they going to be checking ID against your ticket then this season ? My mate is borrowing a ST 🙈
Could he name his membership as a F&F every game ? Told him to be careful

Danny Boy · « **Reply #507 on:** August 3, 2021, 05:38:42 pm »

Quote from: LFC_R_BOSS on August 3, 2021, 05:27:53 pm

Are they going to be checking ID against your ticket then this season ? My mate is borrowing a ST 🙈
Could he name his membership as a F&F every game ? Told him to be careful

How is he borrowing it? It's all done via NFC now so it's not physically possible to borrow it unless he has the actual phone the ST is registered to.

As long as the ticket is transferred to him on a game by game basis via F&F then there should'nt be any issue. That's what it was set up for.

scouser102002 · « **Reply #508 on:** August 3, 2021, 06:51:35 pm »

Quote from: Danny Boy on August 3, 2021, 05:38:42 pm

How is he borrowing it? It's all done via NFC now so it's not physically possible to borrow it unless he has the actual phone the ST is registered to.

As long as the ticket is transferred to him on a game by game basis via F&F then there should'nt be any issue. That's what it was set up for.

Not this year. There will be next

LFC_R_BOSS · « **Reply #509 on:** August 3, 2021, 08:13:28 pm »

Quote from: Danny Boy on August 3, 2021, 05:38:42 pm

How is he borrowing it? It's all done via NFC now so it's not physically possible to borrow it unless he has the actual phone the ST is registered to.

As long as the ticket is transferred to him on a game by game basis via F&F then there should'nt be any issue. That's what it was set up for.

The ticket is in someone else’s name but has his phone number on I think .

Philipm20 · « **Reply #510 on:** August 4, 2021, 07:46:10 am »

Are other season ticket holders now seeing the first three home games in their online account and history? Mine all appeared last night and the wording for the transferring of tickets changed. Maybe information about the distribution of tickets to friends and family will come out soon as the option is now there with distribute and recall ticket. Although it doesn’t actually allow this to take place just yet.

campioni · « **Reply #511 on:** August 4, 2021, 12:37:24 pm »

Quote from: scouser102002 on August 3, 2021, 06:51:35 pm

Not this year. There will be next

Is there a limit on the amount of times you can transfer your ST to family and friends from next season?

30fiver · « **Reply #512 on:** August 4, 2021, 12:39:13 pm »

Quote from: campioni on August 4, 2021, 12:37:24 pm

Is there a limit on the amount of times you can transfer your ST to family and friends from next season?

Not announced yet, will be for members, not sure about ST's

Bayern have a policy along the lines of 'if you miss 3 games a season you lose your ST'

scouser102002 · « **Reply #513 on:** August 4, 2021, 12:51:28 pm »

Quote from: campioni on August 4, 2021, 12:37:24 pm

Is there a limit on the amount of times you can transfer your ST to family and friends from next season?

Probably

TeddyTime33 · « **Reply #514 on:** August 4, 2021, 12:56:29 pm »

Quote from: campioni on August 4, 2021, 12:37:24 pm

Is there a limit on the amount of times you can transfer your ST to family and friends from next season?

would be really disappointed if there isn't, not sure why STHS should be allowed to pass on at will while members can't, use it or lose it

scouser102002 · « **Reply #515 on:** August 4, 2021, 12:58:08 pm »

Yeah, if you have a season ticket you need to be using it

There’s people who are waiting over 20 years for the privilege

30fiver · « **Reply #516 on:** August 4, 2021, 01:42:42 pm »

Yeah people need to get away from the mindset of 'owning' the seat and being able to do as they please with it as they 'own' it.

Club really don't see it like this

Danny Boy · « **Reply #517 on:** August 4, 2021, 02:26:28 pm »

Ok but what about those of us who are STH but live 200 miles from Anfield. It's simply not feasible to attend every match, especially due to work, family etc. That doesn't make us lesser fans nor should we be punished for the fact we don't live in Liverpool. Give some recognition for the fact that every home match attended is a 400 mile round journey/12 hours away from home.

scouser102002 · « **Reply #518 on:** August 4, 2021, 02:29:17 pm »

Quote from: Danny Boy on August 4, 2021, 02:26:28 pm

Ok but what about those of us who are STH but live 200 miles from Anfield. It's simply not feasible to attend every match, especially due to work, family etc. That doesn't make us lesser fans nor should we be punished for the fact we don't live in Liverpool. Give some recognition for the fact that every home match attended is a 400 mile round journey/12 hours away from home.

Well if you can only attend a few games a season you shouldn’t really have a season ticket

swoopy · « **Reply #519 on:** August 4, 2021, 02:40:15 pm »

Quote from: scouser102002 on August 4, 2021, 02:29:17 pm

Well if you can only attend a few games a season you shouldn’t really have a season ticket

Exactly. If you can't attend all (or near all games) then you shouldn't have a STH.