Collection is a load of shite as far as getting credits in the hands of people who go if they still let you transfer the ticket to someone else.
Problem is, people have been going on other people’s tickets for years.Me and me mate got season tickets about 8 years ago and built up the credits on them while maintaining our credits on our old cards with our mates using them. Our mates still use our old fancards to this day. We’d happily transfer the credits.
They need a one off amnesty where people can transfer credits to whoever’s been using the tickets. After that, people can’t transfer tickets and proof of travel with sanctions / bans / loss of credits for people found to be faking is much better than the distraction / security risk of collection.