Author Topic: FAN CARDS discontinued  (Read 8698 times)

Online We Truss the Turkey In Flowers

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Re: FAN CARDS discontinued
« Reply #80 on: July 4, 2019, 03:26:12 PM »
thing is I do not want it....If I did I would buy it....like you did....it was your call to upgrade....you weren't forced

I was a PTS member, so to keep credits to purchase I was forced to join the scheme.
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Online scouser102002

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Re: FAN CARDS discontinued
« Reply #81 on: July 4, 2019, 03:27:27 PM »
I'm confused as to why fancard holders just want their fancards and not memberships (apart from the cost)

Do they not want to go to home league games?

Surely fancard holders knew this day would come, that eventually they would have to pay for the privilege of buying tickets like everyone else.

When I upgraded my fancard to a membership when they first came out I was certain fancards would be scrapped then, surprised it's taken this long.

Offline ant

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Re: FAN CARDS discontinued
« Reply #82 on: July 4, 2019, 03:43:35 PM »
I used my fancard to buy Euro Aways last year but no homes. Three of us in the same boat. None of us have had an email.

ive got mates who have never updated their original fan cards to memberships and got tickets on them from 2018-19 and no e-mail from club, yet.

another mate updated his original fan card to a membership in 2012 but has never renewed since, he got tickets from 2018-19 and got the e-mail from the club.

meybe only original fan cards that have been updated since to some sort of membership are getting the mail from the club ?

have you ever updated your fan card to a membership ?

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Re: FAN CARDS discontinued
« Reply #83 on: July 4, 2019, 03:52:51 PM »
ive got mates who have never updated their original fan cards to memberships and got tickets on them from 2018-19 and no e-mail from club, yet.

another mate updated his original fan card to a membership in 2012 but has never renewed since, he got tickets from 2018-19 and got the e-mail from the club.

meybe only original fan cards that have been updated since to some sort of membership are getting the mail from the club ?

have you ever updated your fan card to a membership ?

YNWA

Yeah - for one year. When Basel away dropped to members but not fancard holders. I bought a membership so I could buy a ticket for that specific game. Not renewed since.
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Offline stevienash

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Re: Fan Cards scrapped for new season
« Reply #84 on: July 5, 2019, 10:05:32 AM »
Has anyone actually had the email? I havenít.

I've just spoken to them, they haven't sent out all the emails yet for some reason.

Offline anitrella

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Re: FAN CARDS discontinued
« Reply #85 on: July 5, 2019, 10:12:22 AM »
Does anyone know how this will affect local general sales? Mate has got one and has a customer number so assumed this was a Ďfancardí, but he just didnít get an actual card. No email yet tho.

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Re: Fan Cards scrapped for new season
« Reply #86 on: July 5, 2019, 10:30:54 AM »
I've just spoken to them, they haven't sent out all the emails yet for some reason.
What a shit show from the club as per usual. How about instead of finding out bits of information from others they just release a statement on the official site so that everyone will know...its really not that difficult  ::)
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Re: FAN CARDS discontinued
« Reply #87 on: July 5, 2019, 11:19:17 AM »
Does anyone know how this will affect local general sales? Mate has got one and has a customer number so assumed this was a ‘fancard’, but he just didn’t get an actual card. No email yet tho.

that's just a basic registration, not a fan card as such, this season you can record loyalty against it but only use that loyalty if you have a membership
Sir, the cash monies?

Offline nickyd186

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Re: FAN CARDS discontinued
« Reply #88 on: July 5, 2019, 09:03:45 PM »
Contact the help on weds and this is the response love how they give a link to the echo article rather than anything official

Dear Nicky
 
Thank you for contacting Liverpool Football Club.

The Club are discounting the Fan Card scheme and moving to the Membership route, all previuos holders who have purchase a ticket on the account last season will receive an e mail with a unique code to redeem online for a complimentary Light Membership for season 19/20/

Details can be located via :- Click Here

Thank you for your continued support. 
 
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Liverpool Football Club
 
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help.liverpoolfc.com
Tel:
0151 264 2500
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Re: FAN CARDS discontinued
« Reply #89 on: July 6, 2019, 09:00:28 AM »
Members card fine, keep track of who's in which seat etc. No problem. Renew annually? Why?

27 quid though?! For one piece of card and a name in a database. that's the rip off

Like Alan said above the £27 fee covers the booking fees that the club discontinued when they introduced the members scheme. There's a lot of people who buy memberships just to feel part of the club, especially overseas, and there are a few who join it and only go to a few matches per season so obviously it doesn't work out for them. There really aren't 100,000 people trying to access tickets in the bulk sale and there's 1000s who go to 10+ matches a season who are essentially paying their booking fees up front.

You're right in one way though, why charge? The club could just do it for a free and bang a £7.50 booking fee onto each ticket like other selling sites like Ticketmaster do, I'm sure that would please you?
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Offline RMG

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Re: FAN CARDS discontinued
« Reply #90 on: July 6, 2019, 11:28:59 AM »
Like Alan said above the £27 fee covers the booking fees that the club discontinued when they introduced the members scheme. There's a lot of people who buy memberships just to feel part of the club, especially overseas, and there are a few who join it and only go to a few matches per season so obviously it doesn't work out for them. There really aren't 100,000 people trying to access tickets in the bulk sale and there's 1000s who go to 10+ matches a season who are essentially paying their booking fees up front.

You're right in one way though, why charge? The club could just do it for a free and bang a £7.50 booking fee onto each ticket like other selling sites like Ticketmaster do, I'm sure that would please you?

Ticketmaster can handle a good amount of people/robots using their site though, LFC canít.

They keep promising to sort it all out and it doesnít actually get sorted.

I think people are being extremely negative on active Fancard holders here. Iím a member but I know Iím  paying yearly to keep my loyalty, youíve made a good point about the booking fee but the reality is not everyone is  guaranteed tickets. I know people arenít paying for the guarantee but it still doesnít make it right.

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Re: FAN CARDS discontinued
« Reply #91 on: July 6, 2019, 11:40:41 AM »
So if you have (or had!) a fan card did you pay a booking fee per ticket? If so, how much? Any that you don't pay for a booking fee for?

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Re: FAN CARDS discontinued
« Reply #92 on: July 6, 2019, 11:54:41 AM »
So if you have (or had!) a fan card did you pay a booking fee per ticket? If so, how much? Any that you don't pay for a booking fee for?

I remember when I had a fancard it was £2.50 per ticket booking fee.

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Re: FAN CARDS discontinued
« Reply #93 on: July 6, 2019, 12:06:21 PM »
I remember when I had a fancard it was £2.50 per ticket booking fee.

It was initially removed for members but maintained for fancards. Iíd be happy to bring that back and pay a processing fee for each ticket. Rather than £27 to use the league cup away credits Iíve got, when we might not get a league cup away game.
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Re: FAN CARDS discontinued
« Reply #94 on: July 6, 2019, 12:08:24 PM »
It was initially removed for members but maintained for fancards. Iíd be happy to bring that back and pay a processing fee for each ticket. Rather than £27 to use the league cup away credits Iíve got, when we might not get a league cup away game.

Well yes, course you would.

But I had home league credits on my fancard and then had to start paying £27 a year for a membership.

It was always going to happen.

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Re: FAN CARDS discontinued
« Reply #95 on: July 6, 2019, 02:45:22 PM »
Well yes, course you would.

But I had home league credits on my fancard and then had to start paying £27 a year for a membership.

It was always going to happen.

But you defo get to use them each season. Different with cup away credits.
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Re: FAN CARDS discontinued
« Reply #96 on: July 8, 2019, 08:37:51 AM »
nuts really, to keep my loyalty I'm having to pay £27 every year for the rest of my match going life

that being said, its worth it for the ACS
Sir, the cash monies?

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Re: FAN CARDS discontinued
« Reply #97 on: July 9, 2019, 01:08:31 PM »
Got this from the club:

"Further to my previous e-mail, I have received a response from management, who have advised me that as you had Memberships in 2016 and 2017 on these accounts you would not be eligible for this offer." (Offer being getting membership free for 2019/20).
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Re: FAN CARDS discontinued
« Reply #98 on: July 9, 2019, 05:13:26 PM »
Got this from the club:

"Further to my previous e-mail, I have received a response from management, who have advised me that as you had Memberships in 2016 and 2017 on these accounts you would not be eligible for this offer." (Offer being getting membership free for 2019/20).

So you had a fancard, then a membership, then went back to fancard?


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Re: FAN CARDS discontinued
« Reply #99 on: July 10, 2019, 12:07:19 PM »
Got this from the club:

"Further to my previous e-mail, I have received a response from management, who have advised me that as you had Memberships in 2016 and 2017 on these accounts you would not be eligible for this offer." (Offer being getting membership free for 2019/20).

Thanks for that. I've had a fancard, which then I turned into a membership for a long time but recently I didn't renew so assumed it defaulted back to a fancard. But looks like it didn't as I never got an email.

I've just bought a light membership now to preserve my purchase history for Cup competitions

Offline jamie_c

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Re: FAN CARDS discontinued
« Reply #100 on: July 10, 2019, 09:53:46 PM »
So iím Confused by this

I had a fan card which I upgraded to membership for a few seasons, did not renew so I assume it just defaulted back to a fan card.

Iíve been using that to buy my away tickets now for years.

Iíve not recieved anything from the club about this, do I have to contact them and upgrade to membership again to keep my loyalty ?

Offline stevienash

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Re: FAN CARDS discontinued
« Reply #101 on: July 10, 2019, 10:54:42 PM »
Yes mate you need to upgrade your fan card back to membership in order to keep your purchase history

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Re: FAN CARDS discontinued
« Reply #102 on: July 11, 2019, 12:13:24 PM »
ITs great communication again by the TO! So us fancards who became members who then became lapsed members would have lost all our cup, Euro and league away loyalty.

Thank God for this thread - good job we have each other at least!!!

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Re: FAN CARDS discontinued
« Reply #103 on: July 11, 2019, 12:20:38 PM »
My Dad has a fancard but I haven't bought a game on it for him since 2012. He hasn't got an email about anything. I presume the account will just disappear. Be nice to have been told that officially though!

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Re: FAN CARDS discontinued
« Reply #104 on: July 11, 2019, 12:26:43 PM »
Is there an e-mail or phone number that you can use to get in contact with the club over this?

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Re: FAN CARDS discontinued
« Reply #105 on: July 11, 2019, 01:31:21 PM »
Is there an e-mail or phone number that you can use to get in contact with the club over this?


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Re: FAN CARDS discontinued
« Reply #106 on: July 11, 2019, 10:56:56 PM »
ITs great communication again by the TO! So us fancards who became members who then became lapsed members would have lost all our cup, Euro and league away loyalty.

Thank God for this thread - good job we have each other at least!!!
No mate, I'm in the same boat. You don't have to get a membership this season to retain purchase history. Mine's all still there - though I only use it for league Cup aways now.

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Re: FAN CARDS discontinued
« Reply #107 on: July 12, 2019, 08:39:07 AM »
No mate, I'm in the same boat. You don't have to get a membership this season to retain purchase history. Mine's all still there - though I only use it for league Cup aways now.

You do need to get a membership mate.

You may still see the credits, but there won't be any sales to fancard holders.

Offline ant

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Re: FAN CARDS discontinued
« Reply #108 on: July 12, 2019, 09:48:33 AM »
there are no sales for fan cards for Wembley and a fan card could have the required credits for those sales if LFC opened them up to them.

fan cards could buy a Super Cup ticket though !

might have to wait for the first PL away game to see how fan cards are going to be treated in the future by LFC - YNWA
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Re: FAN CARDS discontinued
« Reply #109 on: July 12, 2019, 10:56:01 AM »
there are no sales for fan cards for Wembley and a fan card could have the required credits for those sales if LFC opened them up to them.

fan cards could buy a Super Cup ticket though !

might have to wait for the first PL away game to see how fan cards are going to be treated in the future by LFC - YNWA

Fancards and their credits will no longer exist if you don't buy the membership now.

That's the whole point of this thread.

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Re: FAN CARDS discontinued
« Reply #110 on: July 12, 2019, 11:01:51 AM »
Fancards and their credits will no longer exist if you don't buy the membership now.

That's the whole point of this thread.

When you say now - do you believe that if you miss a set window - you won't be able to convert the fancard to a membership at a later date? In the future, if a membership lapses, do all records just disappear and a new membership is needed if you want to sign up the following year?

My league cup away credits are on a fancard. If we draw someone away in the league cup, I might begrudgingly upgrade to a membership to access those credits. But I don't want to pay for a membership now when we might not get an away league cup draw this year.

If I'd received a link to do it for free I might. But confusion reigns and some indicators are that you won't get a link to do it for free if that fancard was a membership years ago (which mine was).
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Online Barry Banana

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Re: FAN CARDS discontinued
« Reply #111 on: July 12, 2019, 11:29:11 AM »
Just noticed a new section on the how to buy tickets page:

"I am not a 'Season Ticket Holder or Member'... How can I buy tickets for?

Premier League Home Games:

After sales to Members, subject to availability a limited number of tickets will go on a Local General sale, approximately 1 week before the game. Full details and dates of sale will be announced here for each game.
Availability will be advertised on our website before the sale
Tickets can be purchased online only

Premier League Away Games:

Tickets usually sell out to Season Ticket Holders and Members
Should any tickets remain after the above sales; tickets will be made available for general sale.
For ticketing availability please visit our website
 

Cup Competitions:

Tickets for home and away Cup games are made available initially to Season Ticket Holders and Members only and are subject to specific selling arrangements which will be advertised on our website and in the local press the Liverpool Echo as soon as possible after each draw has taken place. If a general sale is to take place, this will be advertised on our website."

Kind of suggests that non-season ticket holders or members will only be able to buy in a general sale.
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Re: FAN CARDS discontinued
« Reply #112 on: July 12, 2019, 11:59:03 AM »
Well yes, obviously. Because fancard sales are no more.

However, unless we sack Klopp and re-appoint Hodgson, no game will ever go to general sale.

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Re: FAN CARDS discontinued
« Reply #113 on: July 12, 2019, 12:09:43 PM »
Just noticed a new section on the how to buy tickets page:

"I am not a 'Season Ticket Holder or Member'... How can I buy tickets for?

Premier League Home Games:

After sales to Members, subject to availability a limited number of tickets will go on a Local General sale, approximately 1 week before the game. Full details and dates of sale will be announced here for each game.
Availability will be advertised on our website before the sale
Tickets can be purchased online only

Premier League Away Games:

Tickets usually sell out to Season Ticket Holders and Members
Should any tickets remain after the above sales; tickets will be made available for general sale.
For ticketing availability please visit our website
 

Cup Competitions:

Tickets for home and away Cup games are made available initially to Season Ticket Holders and Members only and are subject to specific selling arrangements which will be advertised on our website and in the local press the Liverpool Echo as soon as possible after each draw has taken place. If a general sale is to take place, this will be advertised on our website."

Kind of suggests that non-season ticket holders or members will only be able to buy in a general sale.
Last year I wrote an article to this effect here and sent it to Peter Moore and the club - https://www.foarsite.com/2018/09/guide-to-lfc-tickets/

Also sent them the updated version that is here and is also hosted by RedMenTV - https://www.foarsite.com/2019/07/how-to-get-liverpool-tickets-season-2019-20-a-handy-guide/
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Re: FAN CARDS discontinued
« Reply #114 on: July 12, 2019, 12:21:30 PM »
No mate, I'm in the same boat. You don't have to get a membership this season to retain purchase history. Mine's all still there - though I only use it for league Cup aways now.
Yeah its still there but its useless now without a membership with no fancard sales happening.

So for example Southampton Away goes on sale, if you are not a member you cant purchase a ticket based on your purchase history.

Pointless having a purchase history unless you can use it.

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Re: FAN CARDS discontinued
« Reply #115 on: July 12, 2019, 12:29:53 PM »
Last year I wrote an article to this effect here and sent it to Peter Moore and the club - https://www.foarsite.com/2018/09/guide-to-lfc-tickets/

Also sent them the updated version that is here and is also hosted by RedMenTV - https://www.foarsite.com/2019/07/how-to-get-liverpool-tickets-season-2019-20-a-handy-guide/

That doesnít really cover the situation myself and lots of others are in. Away credits on fancards, which now seemingly canít be used - but no clear or official communication from the club about this.

In fact, your article suggests weíd continue to be able to use our away credits.
« Last Edit: July 12, 2019, 12:40:04 PM by Barry Banana »
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Re: FAN CARDS discontinued
« Reply #116 on: July 12, 2019, 12:43:15 PM »
That doesnít really cover the situation myself and lots of others are in. Away credits on fancards, which now seemingly canít be used - but no clear or official communication from the club about this.

In fact, your article suggests weíd continue to be able to use our away credits.

It's been pretty clear as far as I'm aware. The Fancard Scheme is being discontinued and will no longer be given a place in the sales process so unless you have a season ticket or a membership with the appropriate credits you won't be able to purchase. If you don't upgrade to a membership you won't be able to purchase despite having a fancard with credits, which means you'll lose them if you don't use them.
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Re: FAN CARDS discontinued
« Reply #117 on: July 12, 2019, 12:44:52 PM »
That doesnít really cover the situation myself and lots of others are in. Away credits on fancards, which now seemingly canít be used - but no clear or official communication from the club about this.

In fact, your article suggests weíd continue to be able to use our away credits.
This is just a guide into getting them and does open with - "The minimum requirement to attend matches at face value is to hold an official membership"

And I was more referring to the fact I created a guide and sent it to the club and now they've basically created their own in less detail
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Re: FAN CARDS discontinued
« Reply #118 on: July 12, 2019, 12:49:07 PM »
When you say now - do you believe that if you miss a set window - you won't be able to convert the fancard to a membership at a later date? In the future, if a membership lapses, do all records just disappear and a new membership is needed if you want to sign up the following year?

My league cup away credits are on a fancard. If we draw someone away in the league cup, I might begrudgingly upgrade to a membership to access those credits. But I don't want to pay for a membership now when we might not get an away league cup draw this year.

If I'd received a link to do it for free I might. But confusion reigns and some indicators are that you won't get a link to do it for free if that fancard was a membership years ago (which mine was).

I see what you mean now mate. If I was in that situation, I'd just be getting the membership, as I'd hate to risk losing a history of credits. But I fully agree, there's needs to be clarity.

It's been pretty clear as far as I'm aware. The Fancard Scheme is being discontinued and will no longer be given a place in the sales process so unless you have a season ticket or a membership with the appropriate credits you won't be able to purchase. If you don't upgrade to a membership you won't be able to purchase despite having a fancard with credits, which means you'll lose them if you don't use them.

He means that, what if we don't get a League Cup away tie for another four years. When it comes around, can he just update his fancard to a membership at that point, or will all his history be lost if he doesn't do it this season?

Online Barry Banana

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Re: FAN CARDS discontinued
« Reply #119 on: July 12, 2019, 12:51:39 PM »
It's been pretty clear as far as I'm aware. The Fancard Scheme is being discontinued and will no longer be given a place in the sales process so unless you have a season ticket or a membership with the appropriate credits you won't be able to purchase. If you don't upgrade to a membership you won't be able to purchase despite having a fancard with credits, which means you'll lose them if you don't use them.

You say itís pretty clear. But there has been no official comms from the club. Some people have emails some donít. There are plenty of unanswered questions.
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