Author Topic: Members Sales  (Read 682252 times)

Offline davidsteventon

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Re: Members Sales
« Reply #15160 on: August 2, 2020, 09:28:59 AM »
One thing ive noticed with the online store queue is that you can click on your queue ID at the bottom which gives you a link which i can paste into another window and still keep my place in the queue. I wonder if this means we'll be able to get friends/family who don't qualify to queue for us and send us the queue ID if they're in a better position.

Ha. Nice to see we're all finding new ways to game the system!  ;D

Offline ant

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Re: Members Sales
« Reply #15161 on: August 2, 2020, 11:20:57 AM »
Club needs be pulled up for this, it’s just ridiculous right now they’ve took over £100 for our 4 members cards renewals with no realistic prospect of tickets for the rest of this year, it should have been postponed until it was 100% certain fans would return. Credit talk shouldn’t even be in the conversation, this is right up there with the furloughing staff scandal.

in the mails the club sent out for renewals it does give you the option to a refund within 14 days if needed :

Please note that you have 14 days from the date of this email to cancel your LFC Official Membership and receive a refund.

If you’d like to cancel, please contact us on +44 151 264 2500 within this timeframe or email via this link. You will be liable to pay for the costs of returning any goods that have been prepared and dispatched as a result of your automatic renewal.

hope this helps you out mate - YNWA !
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Offline Alf

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Re: Members Sales
« Reply #15162 on: August 2, 2020, 03:24:14 PM »
Club needs be pulled up for this, it’s just ridiculous right now they’ve took over £100 for our 4 members cards renewals with no realistic prospect of tickets for the rest of this year, it should have been postponed until it was 100% certain fans would return. Credit talk shouldn’t even be in the conversation, this is right up there with the furloughing staff scandal.

I got an email before they auto renewed mine and another 1 week after they took the money. I’ve cancelled mine and got a response the following day saying I’ll have a refund in 10 working day’s.

Offline scouser102002

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Re: Members Sales
« Reply #15163 on: August 2, 2020, 05:32:40 PM »
Let's be honest, they should not be charging full whack for membership this year anyway

Offline daindan

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Re: Members Sales
« Reply #15164 on: August 2, 2020, 07:09:29 PM »
This season if everyone knew you can get 25% off Nike in your “bday month”, nobody would buy a lfc membership, as essentially they are giving  free money to the club  as I doubt fans will be back this coming season.

Offline DangerScouse

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Re: Members Sales
« Reply #15165 on: August 3, 2020, 09:21:16 AM »
Let's be honest, they should not be charging full whack for membership this year anyway

Yep. I cancelled out of principle, if they had halved the price I would have renewed to be honest.

Offline davidsteventon

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Re: Members Sales
« Reply #15166 on: August 3, 2020, 09:49:46 AM »
I renewed because of a few things:

Fear of losing credits.
Fear of forgetting and missing some future deadline.
Fear of anything that would work against me in the future.

I get they have to release it.
And I get they have given the option of not.
And I get they can't know how many games.

But be nice when they DO know how many games, have some discount for those who have not yet renewed, and for those who have some sort of gesture such as food/drink/club site voucher.

Otherwise if not, we all feel a bit short changed. Not the greatest amount in the world, but all adds up and doesn't help their reputation.

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Re: Members Sales
« Reply #15167 on: August 3, 2020, 11:24:24 AM »
I renewed because of a few things:

Fear of losing credits.
Fear of forgetting and missing some future deadline.
Fear of anything that would work against me in the future.

I get they have to release it.
And I get they have given the option of not.
And I get they can't know how many games.

But be nice when they DO know how many games, have some discount for those who have not yet renewed, and for those who have some sort of gesture such as food/drink/club site voucher.

Otherwise if not, we all feel a bit short changed. Not the greatest amount in the world, but all adds up and doesn't help their reputation.

The way you set this out I assumed you'd written a poem  :D

I ended up doing the same tbf. Agree they should make some sort of gesture at the very least. £30-odd quid in this climate for no real reason isn't ideal. They could easily dish out some matchday vouchers for the future and a few free months to LFCTV.
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Re: Members Sales
« Reply #15168 on: August 3, 2020, 11:30:00 AM »
One thing ive noticed with the online store queue is that you can click on your queue ID at the bottom which gives you a link which i can paste into another window and still keep my place in the queue. I wonder if this means we'll be able to get friends/family who don't qualify to queue for us and send us the queue ID if they're in a better position.

There will be a pre-login for ticket sales I imagine, that's whats been said in the past and the new site facilitates it

Will just be a check on your membership number I imagine, not sure if it will limit to 1 per qualifying card through

Offline FTH

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Re: Members Sales
« Reply #15169 on: August 4, 2020, 11:45:11 AM »
Why is everyone afraid of losing credits if they don't renew ffs. That has never happened.

Offline scouser102002

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Re: Members Sales
« Reply #15170 on: August 4, 2020, 11:46:15 AM »
Why is everyone afraid of losing credits if they don't renew ffs. That has never happened.

Yeah, it's bizarre that people still think that

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Re: Members Sales
« Reply #15171 on: August 4, 2020, 12:16:44 PM »
I think there was something in the way the latest email was worded that made it sound like you would have to renew at some point this season to keep them.

EDIT: It said "If you choose to renew at a later date within the 2020/21 season, your ticketing purchase history will not be affected"

I think the way it specified 2020/21 season has maybe worried some people.
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

Offline NeoAdjuvant

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Re: Members Sales
« Reply #15172 on: August 4, 2020, 12:28:22 PM »
Got a survey through from the club this morning asking for feedback about fans returning to the stadium.
Quote
But like the jet engine, there's sadly very little this country does better than having the raw materials to do something truly amazing that would benefit the whole of society only to piss it away due to a total lack of long term thinking and/or suspicion of anything European.

Offline DangerScouse

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Re: Members Sales
« Reply #15173 on: August 4, 2020, 01:02:59 PM »
Yeah, just did it myself.

Offline Fowler1070

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Re: Members Sales
« Reply #15174 on: August 4, 2020, 03:02:35 PM »
Did everyone get the survey?  A few of my friends did, but neither me nor my family did?

Offline Welshred

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Re: Members Sales
« Reply #15175 on: August 4, 2020, 03:06:50 PM »
A mate of mine did. Apparently one of the questions was the club asking what phones people had as they were looking at 'contactless entry' using phone technology instead of members cards or paper tickets.

Bangkok Ladyboys went down a treat ... so probably do them again  ;D ;D


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Re: Members Sales
« Reply #15176 on: August 4, 2020, 03:19:27 PM »
Did everyone get the survey?  A few of my friends did, but neither me nor my family did?

Yeah, I got it. Questions from memory like how do you travel to the ground, how many people from inside/outside your family/support bubble do you meet and sit with, what time do you go in the ground and to your seat, what facilities around the ground do you use, what would make you feel comfortable (ie. everyone wearing masks, more hand sanitiser and handwash facilities). And the one about the type of smartphone you have.
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

Offline Welshred

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Re: Members Sales
« Reply #15177 on: August 4, 2020, 03:32:46 PM »
Saying they're thinking about a smartphone app for 'contactless entry' is simply lies. Members cards are already contactless, who is touching the terminal when inserting their card?!

Bangkok Ladyboys went down a treat ... so probably do them again  ;D ;D


Online redgriffin73

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Re: Members Sales
« Reply #15178 on: August 4, 2020, 03:40:58 PM »
Saying they're thinking about a smartphone app for 'contactless entry' is simply lies. Members cards are already contactless, who is touching the terminal when inserting their card?!

There was a question about the importance of contactless related to using your members card at the turnstile as far as I understood it. The question about smartphones was asking if you had things like Google Pay or NFC on your phone. Nothing mentioned using your phone to gain entry to the stadium.
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

Offline tarkens

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Re: Members Sales
« Reply #15179 on: August 4, 2020, 03:51:37 PM »
Questions for those who haven't received it:

Are you a...

Season Ticket holder
LFC Official Member
None of the above

How many matches, if any, do you typically attend at Anfield each season?

None
1 to 4 matches
5 to 10 matches
11 to 15 matches
More than 15 matches
Every match

How old are you?

Under 18
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 and over
Prefer not to answer

Do you consider yourself to have a disability or impairment?

Yes
No
Prefer not to answer

Thinking ahead now to the 2020-21 season, in the scenario that Anfield is allowed to re-open and welcome supporters next season how likely would you be to attend matches?
 Please be assured this information is anonymised and will not be analysed at an individual level, this is to give us a view of our supporters’ current opinions. Any decisions in relation to supporters returning to Anfield will be in line with Government, Premier League and Sports Ground Safety Authority guidance. These guidelines are subject to change and will influence how LFC is able to allow the safe return of fans to Anfield.

I will definitely not attend
I probably will not attend
Not sure
I will probably attend
I will definitely attend

Would you describe yourself as being in a high-risk category in relation to COVID 19?
Please be assured this information is anonymised and will not be analysed at an individual level.

Yes
No
Not sure
Prefer not to answer

How far do you travel to Anfield on a matchday?

Less than a mile
1 to 4 miles
5 to 9 miles
10 to 14 miles
15 to 19 miles
20 to 49 miles
50 to 99 miles
100 to 199 miles
200 miles or more within the UK
From outside of the UK

How often do you typically stay over in accommodation (e.g. hotel, B&B etc) in the Liverpool region when visiting on matchday?

Never
A few matches
Most matches
All matches

Which of the below transport do you typically use to travel to Anfield? Please select all that apply if you use more than one.

Car - drive myself alone
Car - drive myself and other fans attending the match
Car – I get a lift with other fans attending the match
Car - dropped off by someone else
Train to Liverpool
Bus from city centre to Anfield
Train to Sandhills
Soccerbus from Sandhills to Anfield
Taxi
Coach (e.g. Supporters’ Club coach)
Bicycle
Walk
Other – please specify

When do you typically do the following activities? Don’t worry if you can’t remember exactly, just give your best estimate.

Arrive in the Anfield area
Enter the stadium
Take your seat for the match

(5 different options here, more than 2h before KO, 1-2h, 30-60mins, 15-30mins, less than 15mins

Which of the below do you do on a typical visit to an LFC match at Anfield? Please select all that apply.

Visit the LFC retail store
Buy food or drink in the fan zones outside the stadium
Buy food or drink inside the stadium
Meet with friends or family outside the stadium or local pub / shop etc
None of the above

Who do you typically attend the match with and sit with in Anfield?
Please be assured this information will not be analysed at an individual level, this is to give us a view of how supporters attend matches.

I attend the match alone and sit on my own
I attend the match and sit with other people I know

Can you please tell us how many people you typically attend the match with and sit with, in relation to the government guidelines as they currently stand?
Please be assured this information will not be analysed at an individual level, this is to give us a view of how supporters attend matches.

People from the same household
People from a different household who are in my support bubble
People from different households who are outside of my support bubble
Other

(7 different options, from 0 to 6+)

Thinking about attending matches at Anfield when fans are able to safely return, which of these factors are important to you to feel comfortable retuning to Anfield.

Please select all that apply

Contact free entry / payment options
Longer stadium opening hours
Mandatory usage of face coverings
Mandatory usage of gloves
Provision of hand sanitiser
Appropriate hand washing facilities
Regular cleaning / disinfecting of spaces
Restrictions on how many people can enter
Social distancing measures
In seat food & drink service
Other - please specify
None of the above

Can you please tell us which, if any, of the below mobile devices do you have access to use at Anfield on matchday?

iPhone 6 or newer
Android/Google phone with Google Pay installed and NFC (Near Field Communication) enabled
Android/Google phone without NFC enabled
Not sure
None of the above

Offline Welshred

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Re: Members Sales
« Reply #15180 on: August 4, 2020, 04:04:53 PM »
There was a question about the importance of contactless related to using your members card at the turnstile as far as I understood it. The question about smartphones was asking if you had things like Google Pay or NFC on your phone. Nothing mentioned using your phone to gain entry to the stadium.

This is what I've seen

Bangkok Ladyboys went down a treat ... so probably do them again  ;D ;D


Online redgriffin73

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Re: Members Sales
« Reply #15181 on: August 4, 2020, 04:06:34 PM »
This is what I've seen

Ah yeah, I clearly read things too fast to take it all in! Seems pointless, I'd rather use a members card than my phone to be honest.
« Last Edit: August 4, 2020, 04:09:22 PM by redgriffin73 »
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

Offline FTH

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Re: Members Sales
« Reply #15182 on: August 4, 2020, 04:07:51 PM »
Saying they're thinking about a smartphone app for 'contactless entry' is simply lies. Members cards are already contactless, who is touching the terminal when inserting their card?!
It's for transferring tickets

Offline Welshred

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Re: Members Sales
« Reply #15183 on: August 4, 2020, 04:12:00 PM »
It's for transferring tickets

Of course it is but they shouldn't be using Covid and contactless entry as an excuse to bring us in. Don't treat us like morons and actually give us the real reason.

Bangkok Ladyboys went down a treat ... so probably do them again  ;D ;D


Offline Kenny's Jacket

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Re: Members Sales
« Reply #15184 on: August 4, 2020, 04:14:46 PM »
It's for transferring tickets

You mean for ST Holders?

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Re: Members Sales
« Reply #15185 on: August 4, 2020, 04:14:59 PM »
The set of questions seems to be pretty generic. I'm surprised it didn't go in to more depth / invite written answers.

E.g. there was nothing about those that live with high risk people and/or work in high risk jobs.
YNWA.

Offline scouser102002

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Re: Members Sales
« Reply #15186 on: August 5, 2020, 10:14:42 AM »
Did everyone get the survey?  A few of my friends did, but neither me nor my family did?

Yeah, I got it

Offline scouser102002

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Re: Members Sales
« Reply #15187 on: August 5, 2020, 10:15:27 AM »
A mate of mine did. Apparently one of the questions was the club asking what phones people had as they were looking at 'contactless entry' using phone technology instead of members cards or paper tickets.

OMG WHAT ABOUT PEOPLE WHO DON'T HAVE PHONES

*sarcastic smilie*

Offline scouser102002

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Re: Members Sales
« Reply #15188 on: August 5, 2020, 10:19:17 AM »
Ah yeah, I clearly read things too fast to take it all in! Seems pointless, I'd rather use a members card than my phone to be honest.

Yeah same. I have a habit of not charging my phone and it having about 2% battery on the walk up to the ground

Offline Alf

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Re: Members Sales
« Reply #15189 on: August 5, 2020, 12:04:39 PM »
Cancelled my membership last Tuesday, got refunded today.

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Re: Members Sales
« Reply #15190 on: August 5, 2020, 12:22:37 PM »
Yeah same. I have a habit of not charging my phone and it having about 2% battery on the walk up to the ground

Plus signal is renowned for being utter shite within about a mile radius of the ground. ;D
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

Offline Fowler1070

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Re: Members Sales
« Reply #15191 on: August 5, 2020, 04:32:46 PM »
Plus signal is renowned for being utter shite within about a mile radius of the ground. ;D

Great shout!  This is something I would never have thought about, until I got there and had zero reception

Offline TeddyTime33

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Re: Members Sales
« Reply #15192 on: August 5, 2020, 05:16:42 PM »
Plus signal is renowned for being utter shite within about a mile radius of the ground. ;D
always, without fail after the game my phone never connects to anything until I reach Everton Park, i know the club said they upgraded stuff inside the stadium but i didn't see much improvements

Offline Danny Boy

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Re: Members Sales
« Reply #15193 on: August 5, 2020, 05:30:51 PM »
always, without fail after the game my phone never connects to anything until I reach Everton Park, i know the club said they upgraded stuff inside the stadium but i didn't see much improvements

Think it's more to do with so many people inside a confined space at once, happens at lots of football grounds. My phone is fine inside the ground until about 10-15 mins pre-kick off when it starts to fill up.

Offline scouser102002

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Re: Members Sales
« Reply #15194 on: August 5, 2020, 05:39:25 PM »
always, without fail after the game my phone never connects to anything until I reach Everton Park, i know the club said they upgraded stuff inside the stadium but i didn't see much improvements

Only time I ever get signal in the ground is in the Main Stand.

Anywhere else, and anywhere around the stadium outside, no chance.

Offline sonofkenny

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Re: Members Sales
« Reply #15195 on: August 5, 2020, 05:43:46 PM »
The phone thing is all about knowing who is the stadium, you won’t be able to pass it around.

It isn’t 100% tight but it is a lot easier to control than cards and paper tickets.

I am sure the club said somewhere that they wanted to do this anyway and with the need to be able to know who is where with this virus it makes sense to me to try it.


Offline TeddyTime33

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Re: Members Sales
« Reply #15196 on: August 5, 2020, 06:01:43 PM »
Think it's more to do with so many people inside a confined space at once, happens at lots of football grounds. My phone is fine inside the ground until about 10-15 mins pre-kick off when it starts to fill up.
i agree to an extent but mine worked okay at Wembley for example, the WiFi in the concourse is fine but you can't get that in the stands, the 4G sometimes works but it's not reliable

Offline Barry Banana

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Re: Members Sales
« Reply #15197 on: August 5, 2020, 08:08:20 PM »
The phone thing is all about knowing who is the stadium, you won’t be able to pass it around.

It isn’t 100% tight but it is a lot easier to control than cards and paper tickets.

I am sure the club said somewhere that they wanted to do this anyway and with the need to be able to know who is where with this virus it makes sense to me to try it.



PSG do it but it’s as an option. Couple of mates got tickets in their end when we played them off their official exchange - choice was to print off or download to phone. One active barcode per ticket. Can be transferred but name shows on ticket and supposed to show ID. It already works elsewhere.
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Offline Barry Banana

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Re: Members Sales
« Reply #15198 on: August 5, 2020, 08:09:34 PM »
i agree to an extent but mine worked okay at Wembley for example, the WiFi in the concourse is fine but you can't get that in the stands, the 4G sometimes works but it's not reliable

You pre download the ticket to your phone. You don’t need signal to retrieve it.
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Offline 77kop05

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Re: Members Sales
« Reply #15199 on: August 6, 2020, 08:10:33 AM »
You pre download the ticket to your phone. You don’t need signal to retrieve it.

But if the bar code or whatever renews every 15 minutes wont you need reception for that ? Otherwise you could just screen grab it and pass it to anyone?