Author Topic: Members Sales  (Read 775860 times)

Offline scouser102002

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Re: Members Sales
« Reply #16000 on: December 14, 2020, 04:26:51 pm »
Ah, yeah the same thing happens to me, I noticed that the other day. It's a piece of shit

Offline FTH

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Re: Members Sales
« Reply #16001 on: December 14, 2020, 04:41:58 pm »
Which would only make the newspaper article seem to not be all that far away from the correct number
Please link me to the FT article. It was a screenshot on twitter ffs.

It was a 1 in 4 chance for Wolves, and a 1 in 4 chance for Spurs. So thats 7500 for a start

Offline scouser102002

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Re: Members Sales
« Reply #16002 on: December 14, 2020, 04:47:30 pm »
Please link me to the FT article. It was a screenshot on twitter ffs.

It was a 1 in 4 chance for Wolves, and a 1 in 4 chance for Spurs. So thats 7500 for a start

Again, half of those are members

Offline redgriffin73

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Re: Members Sales
« Reply #16003 on: December 14, 2020, 04:57:15 pm »
Again, half of those are members

How many members do we have on 19/19?

These numbers are only the ones that decided to apply anyway.
Rafa Benitez: "I'll always keep in my heart the good times I've had here, the strong and loyal support of the fans in the tough times and the love from Liverpool. I have no words to thank you enough for all these years and I am very proud to say that I was your manager. Thank you so much once more and always remember: You'll never walk alone."

Offline 30fiver

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Re: Members Sales
« Reply #16004 on: December 14, 2020, 07:01:56 pm »
Please link me to the FT article. It was a screenshot on twitter ffs.

It was a 1 in 4 chance for Wolves, and a 1 in 4 chance for Spurs. So thats 7500 for a start

4 x 1500 is 6000?

1 in 4 (1500) will get a ticket, 3 in 4 will not (4500)

Or do you mean people just didnt enter wolves waiting for spurs, didnt someone say on here they got one for wolves and it let them re-enter for spurs
« Last Edit: December 14, 2020, 07:04:21 pm by 30fiver »

Offline 30fiver

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Re: Members Sales
« Reply #16005 on: December 14, 2020, 07:03:23 pm »
Haha - I've tried.

In a queue on their live chat now.

How many tickets are left?

You wont get any message off the club telling you its dropped, just tells you to keep checking the ticket availability page

Was 111 left about 4pm, my mate got one on the waiting list from about 150th in the list, still plenty there

Offline Hightown Phil

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Re: Members Sales
« Reply #16006 on: December 14, 2020, 07:22:05 pm »
4 x 1500 is 6000?

1 in 4 (1500) will get a ticket, 3 in 4 will not (4500)

Or do you mean people just didnt enter wolves waiting for spurs, didnt someone say on here they got one for wolves and it let them re-enter for spurs

There were 1500 people that went to Wolves and 6000 applications for Spurs.

Offline RandalstownRed

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Re: Members Sales
« Reply #16007 on: December 14, 2020, 08:45:08 pm »
You wont get any message off the club telling you its dropped, just tells you to keep checking the ticket availability page

Was 111 left about 4pm, my mate got one on the waiting list from about 150th in the list, still plenty there

How do you see these numbers? How many left now?

Offline AnfieldIron

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Re: Members Sales
« Reply #16008 on: December 15, 2020, 09:33:33 am »
All sorted. Ended up contacting the LFC Help Twitter, and they messaged me back asking for my details. Then got in touch about half an hour later to inform me it was a technical glitch, and it should now be sorted.

Quite impressed really!

Offline RandalstownRed

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Re: Members Sales
« Reply #16009 on: December 15, 2020, 09:56:20 am »
All sorted. Ended up contacting the LFC Help Twitter, and they messaged me back asking for my details. Then got in touch about half an hour later to inform me it was a technical glitch, and it should now be sorted.

Quite impressed really!

Is this the issue when you log in to the tickets element and it just keeps saying login to see eligible tickets?

How many were left?

Offline AnfieldIron

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Re: Members Sales
« Reply #16010 on: December 15, 2020, 09:59:17 am »
Is this the issue when you log in to the tickets element and it just keeps saying login to see eligible tickets?

How many were left?

Yeah mate.

Err - a good few I think.

Was showing Blocks 108, 102, 208 & 203 I think. All of them had double digits of seats able to select.

Offline RandalstownRed

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Re: Members Sales
« Reply #16011 on: December 15, 2020, 10:13:50 am »
So it is a bug? Could you see the rest of your account but not that element?

Offline scouser102002

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Re: Members Sales
« Reply #16012 on: December 15, 2020, 10:40:53 am »
Still happening for me. I mean, I'm not eligible for the tickets, but I should see a screen telling me that, not the constant loop back to the same page

Offline RandalstownRed

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Re: Members Sales
« Reply #16013 on: December 15, 2020, 10:57:01 am »
Still happening for me. I mean, I'm not eligible for the tickets, but I should see a screen telling me that, not the constant loop back to the same page

I just spoke to them as the UX is terrible.  They said it may be sorted when we have full capacity sales

Offline scouser102002

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Re: Members Sales
« Reply #16014 on: December 15, 2020, 11:03:22 am »
I just spoke to them as the UX is terrible.  They said it may be sorted when we have full capacity sales

It may be?

Wow. Such competence.

Offline KOTP

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Re: Members Sales
« Reply #16015 on: December 15, 2020, 11:41:59 am »
Yeah mate.

Err - a good few I think.

Was showing Blocks 108, 102, 208 & 203 I think. All of them had double digits of seats able to select.
still not gonna hold my breath of it dropping to me I was 3022 on the waiting list 😂😂

Offline 30fiver

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Re: Members Sales
« Reply #16016 on: December 15, 2020, 12:10:28 pm »
Is this the issue when you log in to the tickets element and it just keeps saying login to see eligible tickets?

How many were left?

55 currently

Plus a fuck load of hospo seats

Offline 30fiver

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Re: Members Sales
« Reply #16017 on: December 15, 2020, 12:11:38 pm »
Looks like they've opened more seats on the kop than last time, suggesting they've allocated more than 1500 to general admission and reduced the hospo count

Offline ScubaSteve

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Re: Members Sales
« Reply #16018 on: December 15, 2020, 12:17:16 pm »
Looks like they've opened more seats on the kop than last time, suggesting they've allocated more than 1500 to general admission and reduced the hospo count

I wonder how many hospitality members actually live in the city region. They’re probably far and few between especially now you can’t even pass them on

Offline FTH

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Re: Members Sales
« Reply #16019 on: December 15, 2020, 02:18:49 pm »
any left for a third sale?

Offline G a r y

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Re: Members Sales
« Reply #16020 on: December 15, 2020, 02:37:35 pm »
Most of us are holding out for the 27th. Everyone off work, hoping we get sorted and we'll all be eating scotch eggs in the pub. Might feel like we've got a bit of normality back

Offline KOTP

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Re: Members Sales
« Reply #16021 on: December 15, 2020, 05:18:44 pm »
any left for a third sale?
according to website minimum number left people will be contacted by phone tmrw, if about 2500 people could switch their phones off tmrw I would be extremely grateful

Offline stonecold_jpm

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Re: Members Sales
« Reply #16022 on: December 15, 2020, 05:39:03 pm »
I've never been able to login either, just repeat login to buy tickets. So is it a bug in this super duper new ticketing system? and means when i do actually go in a ballot and be successful I ain't gonna be able to log in from the looks of it? Or is it doing this because I haven't entered ballots yet and so can't look to buy any?

Offline swoopy

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Re: Members Sales
« Reply #16023 on: December 15, 2020, 08:11:15 pm »
I've never been able to login either, just repeat login to buy tickets. So is it a bug in this super duper new ticketing system? and means when i do actually go in a ballot and be successful I ain't gonna be able to log in from the looks of it? Or is it doing this because I haven't entered ballots yet and so can't look to buy any?

Try in incognito mode, or a different browser.
Used to be an issue on firefox for me but it's now fine. Is your browser on the latest version too?

Offline RandalstownRed

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Re: Members Sales
« Reply #16024 on: December 15, 2020, 11:04:02 pm »
Anyone know the policy if you have a ticket but can’t attend as someone in your household is positive? Will the club refund and add you back to the list?

I will contact them in the morn. Shocking luck but not the priority now.

Offline Craig S

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Re: Members Sales
« Reply #16025 on: December 15, 2020, 11:18:31 pm »
Anyone know the policy if you have a ticket but can’t attend as someone in your household is positive? Will the club refund and add you back to the list?

I will contact them in the morn. Shocking luck but not the priority now.

Fair play for doing that mate, and not being a twat and still going.

Offline stonecold_jpm

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Re: Members Sales
« Reply #16026 on: December 15, 2020, 11:39:23 pm »
Try in incognito mode, or a different browser.
Used to be an issue on firefox for me but it's now fine. Is your browser on the latest version too?

Tried the lot, firefox, opera, chrome etc. I'm logged in account but on tickets just always says: Log In to view any matches you are eligible to purchase tickets for. So log in it again and it just reappears. Should it be showing me anther page? match select? or is this how its working now until i can actually buy a ticket? Can't see how this is gonna work when thousands are trying to login at the same time, its gonna time out/crash with all the requests clearly? It'll end up stopping someone logging in who qualify's I guarantee too.
« Last Edit: December 15, 2020, 11:42:23 pm by stonecold_jpm »

Offline daindan

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Re: Members Sales
« Reply #16027 on: December 16, 2020, 09:43:58 am »
Tried the lot, firefox, opera, chrome etc. I'm logged in account but on tickets just always says: Log In to view any matches you are eligible to purchase tickets for. So log in it again and it just reappears. Should it be showing me anther page? match select? or is this how its working now until i can actually buy a ticket? Can't see how this is gonna work when thousands are trying to login at the same time, its gonna time out/crash with all the requests clearly? It'll end up stopping someone logging in who qualify's I guarantee too.

If you are not eligible for a game, it won’t allow you to view the game

Offline AnfieldIron

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Re: Members Sales
« Reply #16028 on: December 16, 2020, 09:46:48 am »
If you are not eligible for a game, it won’t allow you to view the game

Yep.

Although the exact same happened to me, when I was eligible. Haha!

Offline scouser102002

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Re: Members Sales
« Reply #16029 on: December 16, 2020, 10:03:15 am »
If you are not eligible for a game, it won’t allow you to view the game

That’s not the issue though. The page is broke.

Offline RandalstownRed

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Re: Members Sales
« Reply #16030 on: December 16, 2020, 11:12:18 am »
Fair play for doing that mate, and not being a twat and still going.

Full refund and can enter the ballot again in the new year if we are still in tier 2.

Offline Jon_YNWA82

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Re: Members Sales
« Reply #16031 on: December 17, 2020, 10:31:40 am »
Ok, so it’s been requested on here for months to finally reveal the ‘secrets’ of getting past the old ticket website queue and given there has now been a successful sale on the new site, now is probably the time to spill the beans on the method to the madness. I’m hoping this doesn’t come to bite me in the arse by switching back to the old system!

In short, there were several ‘times’ you could enter the pre-queue page and it would put you straight in when the ticket site/queue goes live at 8.15am.

I believe the algorithm for queue position was worked out based on the duration of the pre-queue being up, which for most games was 7.15am on the dot which allowed consistent entry. It was different for sales at 2pm where they may only have a 15 min pre-queue or on members bulk sales it was from 6.30am – I struggled with these ones due to the low frequency of them to do testing.

I work in IT and have access to a large quantity of devices. I use to just get as many in the queue as I could and hope for the best like most do, the reason these people are successful is because of the time it takes to open so many queue entries - they get lucky and catch one of the ‘times’, not due to sheer volume.

One morning I decided to open 1 unique queue entry every 60 seconds from the moment the pre-queue page went live. I had up-to 20 unique entries per device using different chrome ‘users’ I had setup on each PC (depending if it was my own device or a spare one ready to deploy to a user at work, one had 20 some had 4 etc), and what I found is that the first 6 were all over an hour in queue time, the 7th opened at 7.21am got in straight away. 7.22am had a 2-minute queue, 7.23am had around 10 minutes and the times slowly increased until it was back over an hour again. Personally I stuck at these times, but I also found there was a clear ‘opening’ at around the 7.38am mark too but due to having meetings 3 mornings a week between 7.30 and 8, I never explored this time more other than the occasion I mention below. These times stayed the same no matter on which device I was using, network connection or physical location (work or home if on holiday)

So 7.21am… to try and validate this I opened a tab every 30 seconds between 7.15 and 7.30, again the tab I opened around the 7.21 mark was first in, 7.21.30 was also straight in, and so was 7.22. 7.22.30 was a short wait, and then the wait time slowly went up again until over an hour. All entries before 7.21 were over an hour.

The sale after this was a local one and I didn’t require any tickets, so I did the same again but this time focused on finding the unique queue position in the HTML of the page and it confirmed that all entries before 7.21 were put right at the back, and after that they slowly increased again in queue position. I did this check twice myself during the season, and a close friend checked once and found the same results.

After this I wanted to do more digging on the 2nd ‘window’ which was around the 7.38 mark so the next sale when I didn’t have a meeting and didn’t require tickets I went back to the 60 second method. I found that 7.38 and 7.21 got in no queue, 7.39 and 7.22 had short queues of under 5 minutes, and both increased gradually minute by minute till over an hour was hit again. Looking at the HTML the queue positions for 7.22 and 7.39 were in the low hundreds, and as each minute increased (7.23, 7.24 – 7.40, 7.41 etc) the queue positions went up at a very similar rate, with never more than 500 positions separating them, even though they both entered precisely 17 minutes apart.

As the season went on and more and more entries were in the queue, the ‘window’ for getting in no queue shortened from being over a minute to more like 20-30 seconds. The window was slightly larger for the local sales with less people qualifying.

This proved the queue was not random and guaranteed I’d always get in in the additional sales (unless I was late for work :D) I kept my usual amount of sessions and opened them all between 7.18 until I run out, in case the pre-queue time holding page ever altered slightly and it also allowed me to get up to 5 browsers into the site with no queue meaning I could get up to 4 tickets on 5 different logins for people without sitting refreshing.

There’s some people on here who’ve messaged over the last 12 months who guessed it spot on to be down to pre-queue entry times, hopefully this explanation helps you understand how you got lucky!

So glad this has been revealed, remember early on when the sweet spot being when the site when down usually around 630.

When they changed that I struggled finding the new sweet spot, and missed out on some tickets.

Will be interesting to pick up what the loopholes in the new ticket site will be. 

Offline AnfieldIron

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Re: Members Sales
« Reply #16032 on: December 17, 2020, 11:45:04 am »
Anyone have any issues last night?

The NFC pass didn't work for me, or a load of other iPhone users.

I was also directed to entrance A&B (by the club shop) to use turnstile F (on the opposite side by the flagpole).

Few creases to iron out I think!

Offline disgraced cake

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Re: Members Sales
« Reply #16033 on: December 17, 2020, 01:57:37 pm »
Are we staying in tier 2? I think a review was due around this time but I've only seen news about London going to T3. I assume we have stayed in it and therefore will be allowed fans for West Brom?
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Re: Members Sales
« Reply #16034 on: December 17, 2020, 02:07:36 pm »
Are we staying in tier 2? I think a review was due around this time but I've only seen news about London going to T3. I assume we have stayed in it and therefore will be allowed fans for West Brom?

Yep Liverpool stays in tier 2

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Re: Members Sales
« Reply #16035 on: December 17, 2020, 06:27:19 pm »
Ballot opens 2moro, with news on Mon and sale Tues
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Offline Shanklygates

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Re: Members Sales
« Reply #16036 on: December 18, 2020, 10:38:10 am »
Can anyone actually see the ballot page to enter please? Doesn't seem to be on there yet for me but they didn't specify a time. Thanks
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Offline Agent Bobby

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Re: Members Sales
« Reply #16037 on: December 18, 2020, 10:46:29 am »
You guys talk about having the ticket on your phone npw for the game. Will that mean that we dont have to use our members card anymore to get in at the turnstile?

Offline AnfieldIron

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Re: Members Sales
« Reply #16038 on: December 18, 2020, 11:03:59 am »
You guys talk about having the ticket on your phone npw for the game. Will that mean that we dont have to use our members card anymore to get in at the turnstile?

Honestly? I imagine it's a step towards it.

I had a feeling that any reduced capacity due to COVID would give the club the opportunity to trial some form of a new medium when it came to ticketing.

Offline ScubaSteve

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Re: Members Sales
« Reply #16039 on: December 18, 2020, 12:04:28 pm »
Honestly? I imagine it's a step towards it.

I had a feeling that any reduced capacity due to COVID would give the club the opportunity to trial some form of a new medium when it came to ticketing.

It makes more sense as it’s easier for a tout to pass on a card than it is for a phone. You wouldn’t want to trust anyone with your log in details

I’ve not seen what the eticket looks like. I’m assuming you don’t receive an email with it on