Author Topic: Asus X555LA Grey Screen Help  (Read 578 times)

Offline Alf

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Asus X555LA Grey Screen Help
« on: March 2, 2018, 12:00:46 PM »
Hi,

Switched my laptop on this morning to get the grey screen of death, have tried google etc, watching videos on YouTube etc, even contacted Asus who won't say anything unless I return it to base as its outside of the warranty.

Not got an external monitor but the consensus seems to be it's the graphics card, I was wondering if anybody else on here has had this experience and managed to fix it. I don't mind paying for it to be repaired but don't want to be without it for a couple of weeks.

Any help much appreciated.

Thanks
Mark

Offline Graeme

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Re: Asus X555LA Grey Screen Help
« Reply #1 on: March 2, 2018, 01:09:40 PM »
Do you see anything on screen at all? I assume the hard drive kicks in etc?

Offline SP

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Re: Asus X555LA Grey Screen Help
« Reply #2 on: March 2, 2018, 01:15:00 PM »
It has an HDMI port - you can connect it to a TV using an HDMI cable.

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #3 on: March 2, 2018, 01:22:38 PM »
Do you see anything on screen at all? I assume the hard drive kicks in etc?

The screen was all grey, the on switch works and when I held on both the on switch & the delete key the screen went from grey to white but no way of getting into bios. Tried plugging my iPhone into it which charges and now a diagonal black line not straight appears. I reckon it's been dropped.





« Last Edit: March 2, 2018, 01:31:13 PM by Alf »

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #4 on: March 2, 2018, 01:23:16 PM »
It has an HDMI port - you can connect it to a TV using an HDMI cable.

Thanks will give that a whirl.

Offline SP

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Re: Asus X555LA Grey Screen Help
« Reply #5 on: March 2, 2018, 01:52:12 PM »
The screen was all grey, the on switch works and when I held on both the on switch & the delete key the screen went from grey to white but no way of getting into bios. Tried plugging my iPhone into it which charges and now a diagonal black line not straight appears. I reckon it's been dropped.




That looks very like your screen is fucked.

https://www.techrepublic.com/blog/cracking-open/how-to-replace-a-broken-laptop-screen/

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #6 on: March 2, 2018, 02:41:42 PM »
That looks very like your screen is fucked.

https://www.techrepublic.com/blog/cracking-open/how-to-replace-a-broken-laptop-screen/

Thanks stupid question if I plug the HDMI cable into my tv based on that assumption it should work. I've spent the best part of 6 hours upgrading my old windows 7 laptop to Windows 10 to run Citrix Receiver for work.

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Re: Asus X555LA Grey Screen Help
« Reply #7 on: March 2, 2018, 02:43:34 PM »
Yeah that looks like the screen has cracked. One of my screens looked very similar when I banged it when moving house.

Offline SP

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Re: Asus X555LA Grey Screen Help
« Reply #8 on: March 2, 2018, 03:03:51 PM »
Thanks stupid question if I plug the HDMI cable into my tv based on that assumption it should work. I've spent the best part of 6 hours upgrading my old windows 7 laptop to Windows 10 to run Citrix Receiver for work.

Yes it should work. You may have to press FN and the display function key - to toggle the display device.

Offline Graeme

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Re: Asus X555LA Grey Screen Help
« Reply #9 on: March 2, 2018, 04:06:41 PM »
One of the easier brands of laptop to replace a screen on.

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #10 on: March 2, 2018, 06:31:59 PM »
Yes it should work. You may have to press FN and the display function key - to toggle the display device.

Works fine thanks again.

One of the easier brands of laptop to replace a screen on.

I've got a battle on my hands, the arl fella loves taking things apart and has the same laptop so he's as keen as mustard :)     

Will do my homework first.         

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #11 on: March 2, 2018, 10:58:47 PM »
Thanks stupid question if I plug the HDMI cable into my tv based on that assumption it should work. I've spent the best part of 6 hours upgrading my old windows 7 laptop to Windows 10 to run Citrix Receiver for work.

Which has now bit the dust too. 

Just done some work using my tv,  I actually thought it was much better.

Offline Riquende

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Re: Asus X555LA Grey Screen Help
« Reply #12 on: March 3, 2018, 10:45:24 AM »
The screen was all grey, the on switch works and when I held on both the on switch & the delete key the screen went from grey to white but no way of getting into bios. Tried plugging my iPhone into it which charges and now a diagonal black line not straight appears. I reckon it's been dropped.



Yep, that's a dropped laptop. I do IT support in a school so have seen that more times than I can count! Funnily enough it's not just the student laptops either. Several times a teacher has come in and said "this has just happened, I can't explain it..."

Changing a screen can be a piece of piss depending on the case. We've got some Samsungs that I can do in 2 minutes as the bezel just peels off and they have 4 easy accessible screws. On the other hand there are some we've got that you have to get to about 16 screws from all different angles. Popular models of laptop often have video guides on youtube so I'd have a look there first.
Rick

Offline Red Raw Burp!

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Re: Asus X555LA Grey Screen Help
« Reply #13 on: March 3, 2018, 12:45:14 PM »
I've done a screen on one of these for my lad and it was pretty straightforward.  There should be lots of 'strip down' videos on youtube.  Need to be a bit careful prising off the bezel (I ran a credit card round the edge) and keep a track of the screws which were all different lengths (photos help).  Apart from general care with ribbon cables which can be a bit fragile, probably the most difficult bit was getting the keyboard off which was fixed with double sided tape as well as screws - lots of patient prying required.

I would get the old screen out before you order a new one so you can get the actual part number - manufacturers may use different screens on similar models.  Online sellers will provide one that is compatible, often with a choice of matte/gloss finsh.  Mine was about 40 quid.

Good luck.

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #14 on: March 3, 2018, 01:14:56 PM »
Thanks for the advice, have taken the old screen out as I'd seen 40 & 30 pin replacements before ordering a new one as I wanted to see where the cables were inside and I didn't realise grey used different screens on the same model.

The credit card was a good idea for the bezel, I've used it before to get my phone out of the juice pack.

I do remember dropping it Thursday, didn't recall it at the time. It was only when I plugged my phone into it twigged on me.

Offline Alf

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Re: Asus X555LA Grey Screen Help
« Reply #15 on: March 18, 2018, 05:53:06 PM »
Thanks everyone, got around to fixing it this morning. Just made a donation to RAWK to say thanks.