Author Topic: Ticketing changes to reduce touting - discussion and ideas  (Read 85428 times)

Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1360 on: November 8, 2019, 06:46:37 PM »
Catch up meeting with Club on this issue on Tuesday.

I'll take the planes, trains and automobiles scenarios I have seen on this thread.

One thing I will suggest about the ST Update is they consider publishing some template letters/contact sheets that set up why people want name changes.

So, for instance...

"I have used the season ticket in the name of #### for the last x years. My purchase history will prove it is me who has paid for it.

#### approves the transfer and has attached a letter in the form you have requested consenting the transfer..."

You get the drift.
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Offline AttaRed

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1361 on: November 8, 2019, 07:05:39 PM »
Graham, could you ask at the meeting if they gave come up with a solution for those who have duplicate cards in the same name. I've tried to complete my fan update but couldn't confirm the details after validating my photo as the details were on another card. When I rang fan services they said they are coming up with a way around this and will be contacted when I can validate the details. But 3 weeks later I still haven't heard anything

Offline msarfaraaz

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1362 on: November 8, 2019, 07:35:24 PM »
Graham, could you ask at the meeting if they gave come up with a solution for those who have duplicate cards in the same name. I've tried to complete my fan update but couldn't confirm the details after validating my photo as the details were on another card. When I rang fan services they said they are coming up with a way around this and will be contacted when I can validate the details. But 3 weeks later I still haven't heard anything

I had the same issue and called up and they deleted/put a stop to the old account so I was then able to do the update as normal

Offline Always_A_Red

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1363 on: November 9, 2019, 09:29:30 AM »
My dads ID check failed another 6 times - he doesn't have a card driving licence so been using his passport - couldn't be any clearer but wouldn't accept any of the pictures.

Will we be able to verify his ID at the TO tomorrow at the game?

Offline Barrowred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1364 on: November 9, 2019, 10:27:40 AM »
My dads ID check failed another 6 times - he doesn't have a card driving licence so been using his passport - couldn't be any clearer but wouldn't accept any of the pictures.

Will we be able to verify his ID at the TO tomorrow at the game?
Yes thats what I'm doing with my youngest lad. I actually got his passport accepted via the online app but never got an email confirming it. Rang the ticket office and they said that due to a glitch in the system it can't be accdpted??
They advised going to the window tomorrow as they can now scan it there.

Offline hawkwind

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1365 on: November 9, 2019, 10:36:45 AM »
My dads ID check failed another 6 times - he doesn't have a card driving licence so been using his passport - couldn't be any clearer but wouldn't accept any of the pictures.

Will we be able to verify his ID at the TO tomorrow at the game?
After having it reset after the first 6 failure's I had only a couple of more tries after having all 10 pictures fail.
As I didn't expect it to pass I didn't take any care like I did with the previous 10 photos. I took the picture in low light and at a slight angle, it was also quite a grainy picture.
Guess what, it passed :)

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« Last Edit: November 9, 2019, 10:39:02 AM by hawkwind »

Offline didopich

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1366 on: November 9, 2019, 01:24:18 PM »
Just did our two cards and after a few fails the driving licenses worked. Being the weekend I’m not expecting confirmation e-mails till Monday but how long does take normally??!
Tips on the photo after my fails.
1- took a black laptop outside on day light to avoid glares and shit place ur card on the black laptop and get as close as you can to fitting the sides of the card to ur phones then make sure you are not leaning above it blocking light so arms in front lol try not to shake too much. Upload from the same phone instead of sending the pictures through various platforms (wats app,messanger or viber as it damages the quality! Hope this helps

Offline Always_A_Red

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1367 on: November 9, 2019, 02:08:09 PM »
Yes thats what I'm doing with my youngest lad. I actually got his passport accepted via the online app but never got an email confirming it. Rang the ticket office and they said that due to a glitch in the system it can't be accdpted??
They advised going to the window tomorrow as they can now scan it there.

Nice one - Wish they would have just let us do this from the start to be honest - the amount of faffing about trying to get it to work has been a pain when I could have just nipped to the TO on matchday to get it verified.

Offline RainbowFlick

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1368 on: Yesterday at 06:40:15 AM »
Does seem a bit peculiar they’d do this mid season the more I think about it.

You can still buy tickets for the second half without doing the Fan Update. If you don’t do it, your cards won’t be active for Sheffield and going forward. But when will these people be notified? Will these tickets just go into the late sales? I have no concept of how many cards this may effectively “ban” but assuming it’s in the 100s from touts it could get interesting.
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Offline redgriffin73

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1369 on: Yesterday at 11:21:25 AM »
Does seem a bit peculiar they’d do this mid season the more I think about it.

You can still buy tickets for the second half without doing the Fan Update. If you don’t do it, your cards won’t be active for Sheffield and going forward. But when will these people be notified? Will these tickets just go into the late sales? I have no concept of how many cards this may effectively “ban” but assuming it’s in the 100s from touts it could get interesting.

There could be loads who haven't even realised they need to do it, turnstile queues for Sheff Utd could be interesting...
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Offline RainbowFlick

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1370 on: Yesterday at 11:33:59 AM »
There could be loads who haven't even realised they need to do it, turnstile queues for Sheff Utd could be interesting...

That too. There'll be people with old mobile numbers who never check their email no doubt too. The boomers.  ;)
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Offline Paullfc95

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1371 on: Yesterday at 08:08:28 PM »
Did this probably about 2 weeks ago now, had no email or any confirmation. How do you check it’s worked?

Offline RebeccaLFC

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1372 on: Yesterday at 09:41:50 PM »
Did this probably about 2 weeks ago now, had no email or any confirmation. How do you check it’s worked?

Check your junk folder as my email was in there. Although it might have deleted from your junk now.

Not sure what happens if you log in here... https://fanupdate.liverpoolfc.com/?_ga=2.219790553.1935901753.1573542888-940657322.1573542887#/login

Offline reddragon

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1373 on: Yesterday at 09:57:54 PM »
Catch up meeting with Club on this issue on Tuesday.

I'll take the planes, trains and automobiles scenarios I have seen on this thread.

One thing I will suggest about the ST Update is they consider publishing some template letters/contact sheets that set up why people want name changes.

So, for instance...

"I have used the season ticket in the name of #### for the last x years. My purchase history will prove it is me who has paid for it.

#### approves the transfer and has attached a letter in the form you have requested consenting the transfer..."

You get the drift.

be interesting to hear

especially about the dead supporters lol

Offline Paullfc95

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1374 on: Yesterday at 10:22:48 PM »
Check your junk folder as my email was in there. Although it might have deleted from your junk now.

Not sure what happens if you log in here... https://fanupdate.liverpoolfc.com/?_ga=2.219790553.1935901753.1573542888-940657322.1573542887#/login
Nope definitely nothing. It says verified when I log in there so I assume it’s fine. Would have been nice to get an email though

Offline ABJ

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #1375 on: Yesterday at 11:45:26 PM »
Did this probably about 2 weeks ago now, had no email or any confirmation. How do you check it’s worked?
Check your purchase history as it will show in there.
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