Author Topic: Virgin Media  (Read 43506 times)

Offline rob1966

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Re: Virgin Media
« Reply #440 on: November 19, 2018, 04:21:45 PM »
We were on the XL telly, paying about £46 then BT phone and Plusnet for internet. Spoke to Virgin said interested in broadband but wasn't happy with the prices for existing customers, now got Vivid 100 and phone for an extra £2 a month, which equates to a £44 a month saving by getting rid of the other two.

Offline thejbs

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Re: Virgin Media
« Reply #441 on: February 8, 2019, 11:33:23 AM »
Got a callback today from them after giving my 30-day notice.  I'm on £46 a month for phone (never used) and 100mb broadband only after my 12-month contract ended.

Best they offered me is £41 a month or £37 for 50mb so I'm happy to bugger off to someone else after the 30 days. I don't need 100mb and I'm sure as shit not paying £41 a month for it. I've been with them for 18 years (NTL) and this is the first time they've not matched new customer offers.

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Re: Virgin Media
« Reply #442 on: February 8, 2019, 04:28:23 PM »
Got a callback today from them after giving my 30-day notice.  I'm on £46 a month for phone (never used) and 100mb broadband only after my 12-month contract ended.

Best they offered me is £41 a month or £37 for 50mb so I'm happy to bugger off to someone else after the 30 days. I don't need 100mb and I'm sure as shit not paying £41 a month for it. I've been with them for 18 years (NTL) and this is the first time they've not matched new customer offers.


When you sign up over the phone with another provider (talktalk has been spot on for me) they will take over your moving by emailing Virgin,once they do that there's a good chance that Virgin will give you a call and make you an offer that you can't refuse.
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Offline AndyMuller

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Re: Virgin Media
« Reply #443 on: February 8, 2019, 08:56:57 PM »
These are getting fucked off in my house as soon as my contract is up.

Offline anfieldpurch

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Re: Virgin Media
« Reply #444 on: March 27, 2019, 11:35:08 AM »
Just binned these off after a year of nothing but problems... the Tivo box upstairs probably worked less than a week in total across the year and as for the actual internet.. meant to be 350mbs yet it struggled when there was just the 2 of us on twitter or watching youtube.
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Offline phonic

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Re: Virgin Media
« Reply #445 on: April 16, 2019, 08:44:43 AM »
I had an email a few weeks back saying my internet connection had been upgraded which means my phone will now always find the fastest signal wherever I am in the house. It has resulted in the internet never working upstairs and being extremely slow whilst it finds a signal everywhere else in the house.

Absolutely shite.

The only thing that keeps me with them is the fact that BT Sport comes with the TV package we're on.

Offline AndyMuller

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Re: Virgin Media
« Reply #446 on: May 17, 2019, 09:18:43 AM »
My contract is up with these now, is it worth calling and saying I'm leaving to hopefully receive a better deal or will they tell me to fuck off and let me go?

Had no issues with internet or anything but we are paying £60 a month for basic TV and normal internet.

Offline Jack The Lad

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Re: Virgin Media
« Reply #447 on: May 17, 2019, 10:45:43 AM »
I had an email a few weeks back saying my internet connection had been upgraded which means my phone will now always find the fastest signal wherever I am in the house. It has resulted in the internet never working upstairs and being extremely slow whilst it finds a signal everywhere else in the house.

Absolutely shite.

The only thing that keeps me with them is the fact that BT Sport comes with the TV package we're on.

My WiFi with them when I go upstairs is terrible. Most of the time get faster speed by switching off WiFi and using o2. Other than that Iíve never had a problem with them to be fair.

Offline DHKopper

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Re: Virgin Media
« Reply #448 on: May 17, 2019, 03:05:12 PM »
My contract is up with these now, is it worth calling and saying I'm leaving to hopefully receive a better deal or will they tell me to fuck off and let me go?

Had no issues with internet or anything but we are paying £60 a month for basic TV and normal internet.

I phoned and cancelled and got a call from the loyalty department a couple of days later.  They offered much better deals.

Offline Graeme

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Re: Virgin Media
« Reply #449 on: May 17, 2019, 04:10:40 PM »
My contract is up with these now, is it worth calling and saying I'm leaving to hopefully receive a better deal or will they tell me to fuck off and let me go?

Had no issues with internet or anything but we are paying £60 a month for basic TV and normal internet.

Yes but just be smart about it. Retentions departments are much more savvy these days at filtering out the bullshitters with no intention of cancelling. Shop around for comparable product bundles with the likes of Sky and be armed with the pricing when you phone.

Offline DHKopper

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Re: Virgin Media
« Reply #450 on: May 17, 2019, 06:50:26 PM »
Yes but just be smart about it. Retentions departments are much more savvy these days at filtering out the bullshitters with no intention of cancelling. Shop around for comparable product bundles with the likes of Sky and be armed with the pricing when you phone.

Good advice.  I quoted Vodafone broadband price as I put my notice in and it was the first thing she mentioned when they got back to me.  I was prepared to go ahead and leave as well.

Offline drmick

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Re: Virgin Media
« Reply #451 on: May 18, 2019, 12:47:20 PM »
I went through at least an hour over 5 or 6 phone calls with them last year in terms of renewal.

Reluctantly I accepted their offer of everything for £99 per month. Still £12 more than what a new customer would be charged.

But here's the thing, they somehow messed up the billing, so my new bill was £139 per month, to rise to £169 per month after a year.

Several phone calls weren't fixing it, so I decided enough was enough and quit, proper quit, in a fit of rage. They sent me out the box to return the equipment and gave me my end date.

I then contacted Sky. Despite being away from them for 2 years Sky recognised me as a returning customer, and were also giving shite deals.

So I was resigned to a new life of of no sports or movies, when a few days later yet another different department of Virgin rang me. This seemed to be the get the quit customer back dept.

They offered me everything for £90 per month. Still a bit worse than what a new customer would get, but close enough, so I accepted.

But the whole experience, from both Sky and Virgin has really passed me off. I can't get my head around the logic of massively different prices for different customers. The whole thing preys upon the weak and the stupid, which is morally wrong.

Glad to have had BT sports this season though!

Offline Claire.

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Re: Virgin Media
« Reply #452 on: May 20, 2019, 09:27:55 AM »
Yes but just be smart about it. Retentions departments are much more savvy these days at filtering out the bullshitters with no intention of cancelling. Shop around for comparable product bundles with the likes of Sky and be armed with the pricing when you phone.

I always make sure I get the current new customer offers, check on HUKD/Money Saving expert, then takes notes on my first call with them both. Phone the one who isn't your supplier first. It's always my second call that the better offers come.

I do the same with insurance etc, get a quote and then phone our one up, they can always give you the deal they just don't want to unless pushed.