Alright so I’ve lost my card twice this season.
First time was before the Newcastle game, second time was after the Palace game. Since then, I’ve actually found my first card but already ordered a replacement.
After I lost my card the second time I phoned the TO they said they’re not able to replace it as they can only replace it once per season (fair enough, that’s what I had read on the website) and they said if I had any games on my membership I just had to go to the TO before the game to print a paper ticket. Didn’t have any games on the membership at the time as I’ve got all mine through the additional sales.
After this, I managed to get 1 for Leicester on my membership, went to the ticket office to collect the paper ticket and I told the lady my membership number, showed ID etc and then she went off for about 10 mins, saw her talking to loads of people in the TO, then she came back and said since I’ve already ordered one replacement and lost that, all the games on my card, if I had any, would all be cancelled and I won’t be able to purchase tickets to any more games this season. This is the complete opposite to what I was told on the phone when I called up, furthermore I was able to buy one for Leicester after I’d informed them about this.
Obviously they say it’s to prevent touting. I’ve managed to get 6 PL games this season + 1 CL game (first year as a member as I can actually make it to games now) and I’ve been to them all aside from one, that one time I sold for FV, informed the TO I couldn’t make it and the lad collected paper tickets from the TO.
So fraustrating, especially being told different things over the phone to when I was there. Also just very disappointing that I’m a genuine fan and they’re not letting me go to anymore games this season simply because I lost my card twice. If I’d had games on there already and they cancelled them I’d be absolutely fuming.