It’s clearly the abruptness of the clubs reply that has frustrated you there, and understandably so. They could have structured it in a far more sympathetic way. I also don’t think I’ve ever seen a more contradictory sentence than that last one in their message!
Given the number of Season Ticket Holders, all tickets already being sold up to the New Year, and the (at the time) imminent bulk sales for the rest of the season, I’m sure it’s a case of there simply not being spare seats that can be swapped around, and it’s possibly a bit of a hassle for them to try too. I’m also assuming that ‘next few games’ also included at least one European game, which presents other issues too.
They perhaps could look at it on a game-by-game basis, as STH’s put their seats up onto the exchange? After all, they have said they would be happy to help if you contact them, even after saying they could not be more helpful on this occasion
