The Liverpool FC Forum > Ticket and Travel Info
Membership Cards / Fan Cards
ScouserAtHeart:
--- Quote from: red_Mark1980 on August 4, 2019, 11:17:34 am ---International is a different matter. I took mine into the ticket office and they did me a new one there and then no charge.
Not sure if they still do this as another time they were trying to say I couldn't have a new one in the same season (I lost it months later) but I argued the toss that I'd not lost the first one. It just stopped working. Eventually got one and had to pay a tenner
--- End quote ---
I got an email from the club saying I needed to call them because they can't take down payment info over email (which is fair)
I need to pay 10 pounds + customs fees, which will probably be the equivalent of about 5 pounds. Not too bad I guess
Lfcameron7:
Had my members' card taken at the Arsenal game (gave it to a mate as couldn't make it, scanned red at turnstile and TO took it off him as I didn't answer the phone when they called me) have called up the club multiple times and been given no update on what's happening/when I will get it back, who should I contact to get this resolved asap?
anitrella:
--- Quote from: Lfcameron7 on November 17, 2019, 04:46:38 pm ---Had my members' card taken at the Arsenal game (gave it to a mate as couldn't make it, scanned red at turnstile and TO took it off him as I didn't answer the phone when they called me) have called up the club multiple times and been given no update on what's happening/when I will get it back, who should I contact to get this resolved asap?
--- End quote ---
Why did it go red?
Lfcameron7:
--- Quote from: anitrella on November 17, 2019, 05:11:57 pm ---Why did it go red?
--- End quote ---
No idea, apparently loads of cards scanned red at the Arsenal & Spurs game
Fredde87:
Hey guys. Wanted some advice.
For the first time in 4 years I managed to get a ticket on the online sales (for the Watford game today). As luck will have it I had to go to Italy for work so I didn't make it to the game.
So I gave the ticket to my mate who's a longtime supporter but rarely gets up to Anfield. He spent £90 on last minute train tickets to get up there.
But he got turned away at the turnsile. The card didn't work on the scanner.
What I didnt realise is that they have replaced the membership cards at some stage since I last attended a game on my own card (last game I attended was the 2-1 game against City in 2015). So I still have the old red card but apparently they are white these days.
He went to the ticket office but they said there was no way he would attend the game today. I phoned the ticket office myself and the guy there was a lot more helpful and added some note to my account and then second attempt queuing my mate managed to get a paper ticket issued.
All of this took an hour in total so he missed the whole first half.
Had he lived locally it might not be too bad but he spent 4 hours travelling up to Anfield so feels shit. On top of that he had to pay £10 to the ticket office to get a paper ticket printed.
I have checked my inbox for all emails from the club for the last 5 years and at no point have they sent a email to say they were dispatching a new membership card.
As I am out of the country 8+ months a year with work (I work at sea) I am guessing they have sent it without notifying me that they were dispatching a new card and it must have arrived when I was out of the country and therefore I guess they couldn't deliver it.
I would like to contact the club on Monday and demand obviously the £10 back, but I think they should refund the full ticket amount since he missed the whole first half.
My question is,
A) What do you think my chance are they'll agree to that?
B) Will I potential open myself up for trouble since the terms and conditions technically say you need the clubs consent before lending your card to a friend?
C) Does anyone remember what season the cards were replaced or even better the month they were dispatched (so I can check my travel history)?
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