Thinking of joining Virgin after several months of low speed and drop outs from Sky. They've had 2 telecom engineers visit my place (only changed the phone socket) and now a got a broadband engineer coming in a few days. This may be the last throw of the dice before I fuck them off, but are Virgin good enough?
Going through this thread, they still have call centres in India??? 
Virgin currently doing an online exclusive deal until 14/10 for £24/month for 18 months for the M100 fibre only package. Speeds are like 20x what I get from shitty Sky (paying £19/month) but I'd be more than happy with just 8-10Mpbs.
Is the equipment from Virgin reliable? And their support? How long do you normally wait for engineer call outs? Do you need extra warranty?
Any piece of advice appreciated.
I get just over 100Mb down and 10Mb up. Absolutely fine for my needs, and the stability is very good. Their hubs can be a bit flaky, and I've needed 2 replacements in the past couple of years, but they arrived quickly and were easy to set up. If you have a big or oddly shaped house, you'll need to consider Wi-Fi coverage, because the Virgin Super Hub isn't that great in terms of Wi-Fi signal strength.
I ended up investing in 3 of those BT mesh Wi-Fi discs, with one hard wired into the router. Whole house has great signal now, but that cost me about £150 from memory. House is very big though, and oddly shaped, and the router is probably in the worst position it could be in the entire property.
Re: engineer visits, We had a major outage about 18 months ago, which they traced to the little manhole thing outside my house. They had a crew on site for 3 days, digging up the pavement and relaying new fibre from the fault point to the property. Our house is on a big plot, so it involved a 40 odd metre run of fibre under a block paver path, all of which they re-laid really well. It was a right pain, and took about 10 days from the fault occurring to us being back online, but the service was great, and they even refunded the broadband fee for the period we missed.
Only con really is the price. I could get much cheaper broadband, but where I live the speeds offered by other providers just don't compare to Virgin fibre.
Call Centre thing is an annoyance, but you don't really need to contact them that much, and when you do, its not that bad.
Hope the info helps.
