Author Topic: Autocup (Read 533481 times)

thirty · « **Reply #1240 on:** November 14, 2018, 10:28:56 am »

My payment failed and now when I go to pay for my seat that’s in my basket it won’t accept my new credit card? Anyone else get this?

swoopy · « **Reply #1241 on:** November 14, 2018, 10:41:53 am »

Quote from: thirty on November 14, 2018, 10:28:56 am

My payment failed and now when I go to pay for my seat that’s in my basket it won’t accept my new credit card? Anyone else get this?

Do you have a saved card in your account with the same card number as your new card but an old expiry date? I found this caused it to fail in the past, even though I entered new details.

If so, delete the old card out and see if it works

thirty · « **Reply #1242 on:** November 14, 2018, 10:55:51 am »

Quote from: swoopy on November 14, 2018, 10:41:53 am

Do you have a saved card in your account with the same card number as your new card but an old expiry date? I found this caused it to fail in the past, even though I entered new details.

If so, delete the old card out and see if it works

Yes tried that!! Still won’t take my credit card and trying all morning on phone but impossible to get thru, real fear I will loose my seat now

kalle-anka · « **Reply #1243 on:** November 14, 2018, 02:16:07 pm »

Quote from: thirty on November 14, 2018, 10:55:51 am

Yes tried that!! Still won’t take my credit card and trying all morning on phone but impossible to get thru, real fear I will loose my seat now

Have you activated your new card?

Carllfc · « **Reply #1244 on:** November 15, 2018, 07:49:41 am »

Payment for Napoli has been taken but I didn’t get an email to confirm. Anyone else had this problem?

igloo · « **Reply #1245 on:** November 15, 2018, 08:23:32 am »

Quote from: Carllfc on November 15, 2018, 07:49:41 am

Payment for Napoli has been taken but I didn’t get an email to confirm. Anyone else had this problem?

Yes, for me too. Just go into your account and see if Napoli match in history.

Philipm20 · « **Reply #1246 on:** November 15, 2018, 05:07:18 pm »

Can you go into your account and just resend the email confirmation?

jamieredders · « **Reply #1247 on:** November 21, 2018, 10:24:48 pm »

Napoli tickets arrived.

Tony19:6 · « **Reply #1248 on:** December 1, 2018, 01:02:38 pm »

One of my Napoli tickets arrived about 10 days or so ago, so I've just phoned up LFC customer services chasing the other.

Per my account I can see that the ticket was printed on 12 November and the payment has been taken on the same day.

I was told they can't track which tickets have been dispatched and will I have to turn up on the day with photo ID (I only have a passport as photo ID) and a utility bill for them to print a duplicate.

Must admit the girl I spoke to didn't fill me with confidence , anyone know if this info is correct surely they should be able to track which tickets have been sent ?

red_Mark1980 · « **Reply #1249 on:** December 1, 2018, 02:49:09 pm »

Quote from: Tony18:5 on December 1, 2018, 01:02:38 pm

One of my Napoli tickets arrived about 10 days or so ago, so I've just phoned up LFC customer services chasing the other.

Per my account I can see that the ticket was printed on 12 November and the payment has been taken on the same day.

I was told they can't track which tickets have been dispatched and will I have to turn up on the day with photo ID (I only have a passport as photo ID) and a utility bill for them to print a duplicate.

Must admit the girl I spoke to didn't fill me with confidence , anyone know if this info is correct surely they should be able to track which tickets have been sent ?

How? The ticket that you've had. Was presumably just posted through your door? Unless it's tracked how can they track it. I mean, it may well still turn up

Tony19:6 · « **Reply #1250 on:** December 1, 2018, 03:18:37 pm »

Quote from: red_Mark1980 on December 1, 2018, 02:49:09 pm

How? The ticket that you've had. Was presumably just posted through your door? Unless it's tracked how can they track it. I mean, it may well still turn up

To elaborate, tickets are always sent in separate envelopes, one turned up about 10 days ago the other hasn't arrived.

It's not that difficult to add in a new field to a system which simply says dispatched and maybe a date - if I had this info I might be able to contact the Post Office and get them to conduct a search?

Anyway as you say is may turn up, but since its been 10 days since the other ticket arrived I'm a little concerned.

red_Mark1980 · « **Reply #1251 on:** December 1, 2018, 06:27:03 pm »

Quote from: Tony18:5 on December 1, 2018, 03:18:37 pm

To elaborate, tickets are always sent in separate envelopes, one turned up about 10 days ago the other hasn't arrived.

It's not that difficult to add in a new field to a system which simply says dispatched and maybe a date - if I had this info I might be able to contact the Post Office and get them to conduct a search?

Anyway as you say is may turn up, but since its been 10 days since the other ticket arrived I'm a little concerned.

Have you dealt with the post office?

I know it's a pain mate. Just think you'll have to wait it out

Tony19:6 · « **Reply #1252 on:** December 2, 2018, 01:54:27 am »

Quote from: red_Mark1980 on December 1, 2018, 06:27:03 pm

Have you dealt with the post office?

I know it's a pain mate. Just think you'll have to wait it out

I haven't mate but it seemed logical next step.

Hoping the ticket will turn up as I don't really want the hassle of pitching up to the TO with my passport in hand, and them wanting details I may not have ?

scouser102002 · « **Reply #1253 on:** December 2, 2018, 08:57:30 am »

I wouldn't panic too much if it doesn't arrive.

Just arrive at the stadium in plenty of time and there should be no problems printing a duplicate. They should only ask for ID and the postcode the membership number is registered to.

They might try to charge you £10 for the duplicate though

Philipm20 · « **Reply #1254 on:** December 2, 2018, 09:57:24 am »

This happened to me for Belgrade game, two tickets meant to come to my address, one came other didn’t even though ticket office said both were sent. Had to go to the ticket office to get a duplicate for the one that never arrived.

jamieredders · « **Reply #1255 on:** December 3, 2018, 08:34:46 pm »

Happened to us before too. Post Office not interested as it isn't sent Registered/Signed for etc.

All you can do is contact LFC, they will make a note and cancel it as if someone has robbed it in the post they could get in with it. Then turn up on the night and get your duplicate which they will have waiting for you.

MakeUsDreamLFC · « **Reply #1256 on:** December 4, 2018, 02:21:16 pm »

Quote from: jamieredders on December 3, 2018, 08:34:46 pm

Happened to us before too. Post Office not interested as it isn't sent Registered/Signed for etc.

All you can do is contact LFC, they will make a note and cancel it as if someone has robbed it in the post they could get in with it. Then turn up on the night and get your duplicate which they will have waiting for you.

I thought all autocup tickets are uploaded on cards, have they decided to do paper tickets instead now?

dudleyred · « **Reply #1257 on:** December 4, 2018, 02:27:36 pm »

Quote from: MakeUsDreamLFC on December 4, 2018, 02:21:16 pm

I thought all autocup tickets are uploaded on cards, have they decided to do paper tickets instead now?

STH who move from their season ticket seat I think get paper

jamieredders · « **Reply #1258 on:** December 4, 2018, 05:53:05 pm »

Quote from: dudleyred on December 4, 2018, 02:27:36 pm

STH who move from their season ticket seat I think get paper

spot on. our sts in the upper kenny are just too expensive for three cup competitions as well.

Tommypig · « **Reply #1259 on:** December 5, 2018, 08:21:19 am »

Quote from: jamieredders on December 3, 2018, 08:34:46 pm

Happened to us before too. Post Office not interested as it isn't sent Registered/Signed for etc.

All you can do is contact LFC, they will make a note and cancel it as if someone has robbed it in the post they could get in with it. Then turn up on the night and get your duplicate which they will have waiting for you.

I had 1 go missing for the Arsenal game and thought someone had robbed it and then Saturday (1st December) it got delivered sometimes in does genuinely get lost in the Postal system - Club are excellent at sorting duplicates for league games just communicate with them

jamieredders · « **Reply #1260 on:** December 17, 2018, 04:02:12 pm »

Bayern Home - Tuesday 19th Feb

chrissimpson81 · « **Reply #1261 on:** December 19, 2018, 07:19:14 pm »

Decent they're not taking money for Bayern until 28th Jan. Credit where it's due.

J_Kopite · « **Reply #1262 on:** December 20, 2018, 02:21:47 pm »

Quote from: chrissimpson81 on December 19, 2018, 07:19:14 pm

Decent they're not taking money for Bayern until 28th Jan. Credit where it's due.

This.

GMac1984 · « **Reply #1263 on:** January 29, 2019, 01:11:28 pm »

Bayern all sorted for me this morning!

PaulKS · « **Reply #1264 on:** January 29, 2019, 01:22:43 pm »

Mines gone through also. Can't wait for this one

jonnypb · « **Reply #1265 on:** January 29, 2019, 01:53:29 pm »

Both mine have gone through, one yesterday and the other today. Gonna be a long 2 days until I get paid now lol

J_Kopite · « **Reply #1266 on:** January 29, 2019, 02:33:01 pm »

Gone through yesterday, skint now.

redgriffin73 · « **Reply #1267 on:** January 29, 2019, 04:41:04 pm »

Mine went yesterday, £42 on the Kop.

Welshred · « **Reply #1268 on:** January 29, 2019, 06:00:24 pm »

Yeah mine went through yesterday too. £84 out of the bank at the end of the month just before payday, would it have made any difference if they'd waited til the 1st?

jamieredders · « **Reply #1269 on:** January 29, 2019, 06:58:05 pm »

Why you lads not putting it on a credit card?

red_Mark1980 · « **Reply #1270 on:** January 31, 2019, 08:55:41 am »

They told you before Christmas when it was coming out.

I mean seriously

PaulKS · « **Reply #1271 on:** January 31, 2019, 09:58:38 am »

Quote from: Welshred on January 29, 2019, 06:00:24 pm

Yeah mine went through yesterday too. £84 out of the bank at the end of the month just before payday, would it have made any difference if they'd waited til the 1st?

The draw was made at the start of December mate. Give them a break hahaha

Hij · « **Reply #1272 on:** February 1, 2019, 04:07:35 pm »

Quote from: jamieredders on January 29, 2019, 06:58:05 pm

Why you lads not putting it on a credit card?

I do this for all tickets now with an interest free credit card and then pay off when convenient. Especially helps when I have mates who I buy for who can't get me the money immediately.

anfieldpurch · « **Reply #1273 on:** March 15, 2019, 05:59:36 pm »

Porto payments from Monday to Wednesday next week

Kopite787 · « **Reply #1274 on:** March 16, 2019, 10:28:03 am »

Quote from: Hij on February 1, 2019, 04:07:35 pm

I do this for all tickets now with an interest free credit card and then pay off when convenient. Especially helps when I have mates who I buy for who can't get me the money immediately.

What credit card out of curiosity?

ChrisLFCKOP · « **Reply #1275 on:** March 18, 2019, 12:37:09 pm »

Quote from: anfieldpurch on March 15, 2019, 05:59:36 pm

Porto payments from Monday to Wednesday next week

Where have you seen this? Website does not seem to have anything on it and I have not had an email.

anfieldpurch · « **Reply #1276 on:** March 18, 2019, 12:44:25 pm »

Quote from: ChrisLFCKOP on March 18, 2019, 12:37:09 pm

Where have you seen this? Website does not seem to have anything on it and I have not had an email.

On the Autocup section of the site
https://www.liverpoolfc.com/tickets/auto-cup-scheme-information

UEFA CHAMPIONS LEAGUE

Liverpool v FC Porto to be played at Anfield on Tuesday 9 April 2019

Auto Cup payments will be processed from Monday 18 March until Wednesday 20 March

Click here if your payment details need updating

Click here for ticket prices

Kopite787 · « **Reply #1277 on:** March 18, 2019, 01:43:32 pm »

I’ve just updated my card for autocup, will it go through?

anfieldpurch · « **Reply #1278 on:** March 18, 2019, 01:56:35 pm »

Quote from: Kopite787 on March 18, 2019, 01:43:32 pm

I’ve just updated my card for autocup, will it go through?

If they've not already taken payment, should be sound. If it does fail you'll get an email and then you'll need to just log in and the ticket will be in your basket for you to checkout.

Kopite787 · « **Reply #1279 on:** March 18, 2019, 01:58:10 pm »

Quote from: anfieldpurch on March 18, 2019, 01:56:35 pm

If they've not already taken payment, should be sound. If it does fail you'll get an email and then you'll need to just log in and the ticket will be in your basket for you to checkout.

Ok that’s fine then, when will be the deadline to pay if fails?