Topic: Ground Entry

[redgriffin73]

Just checked and mine has too.

[Billy Elliot]

Burnley issues

https://twitter.com/spiritofshankly/status/1430093744234188803

[TeddyTime33]

Burnley issues

https://twitter.com/spiritofshankly/status/1430093744234188803

concourse issues have been the same for years hardly a new problem

[TSC]

Burnley issues

https://twitter.com/spiritofshankly/status/1430093744234188803

Queues were horrendous in the main stand concourse at HT and ran out of lager early doors.  Only Guinness was being served.

[18and6]

There's a little box you can click first by the game before it let's you click 'download nfc pass'

As UntouchableLuis said above, he needs to select the tick box that enables it. I done it myself so I know it works.

Go to 'Memberships' then click the tick box and it should enable the download NFC pass button.

Yeah we did the tick box but option was still greyed out for download.
Anyway Chelsea went into his google pay yesterday evening so hopefully no more issues.
Thanks for the replies.

[Tiz Lad]

Just checked and mine has too.

Nothing for ours still, it still shows Burnley in the detaisl

Reckon it will have to be download membership again - It's crap end of story

Then it will move to barcode as NFC fails again

[Claire.]

Nothing for ours still, it still shows Burnley in the detaisl

Reckon it will have to be download membership again - It's crap end of story

Then it will move to barcode as NFC fails again

is your phone all up to date with the latest OS updates and all that?

[Oh Campione]

Good point. I'll mention this to my mate. He was also moved to a low row in 108.

This was dealt with really well in the end - I had another call and they apologised, the seat I originally bought was a carers seat next to a season ticket - they moved me to another spare seat in 105 so avoided being down in the corner

[Tiz Lad]

is your phone all up to date with the latest OS updates and all that?

Galaxy S20 Ultra, update every single time there's a released update, all Play store items including GPay up to date - Google Pay set as default payment option

Mrs is on S10 same as above all updated to latest updates

Never ever have any trouble doing NFC payments anywhere else, as I use it virtually every single day

Chelsea shows as the next match in my ticket account but Burnley on my phone, same for my Mrs

[Welshred]

It'll change before Saturday

[Tiz Lad]

It'll change before Saturday

Well it didn't last week without a re-download of the membership

[Welshred]

Well it didn't last week without a re-download of the membership

When did you re-download the membership?

[sharkeyb]

i have a moto g9 plus, fairly new(ish)  every so often the NFC decides to not work,

you need to turn off and back on to get it going, so i'll do that every match day

[Tiz Lad]

When did you re-download the membership?

Downloaded mine again last Thursday, left My Mrs to see if hers updated hadn't done by 11:30 Friday night and had to do same for her

[Welshred]

Downloaded mine again last Thursday, left My Mrs to see if hers updated hadn't done by 11:30 Friday night and had to do same for her

Ah fair, you gave it a chance. I know loads who did it Monday and claiming the system was broken because it didn't automatically update immediately.

[Tiz Lad]

Ah fair, you gave it a chance. I know loads who did it Monday and claiming the system was broken because it didn't automatically update immediately.

Just got through to live chat after nigh on 2 hrs. As much use as a chocolate teapot

If it's not downloaded by Friday get in touch, and we will be available Saturday Morning - Have they any idea how hard it is to get hold of somebody?

So you're meant to be able to set aside hours of time to see if they can sort your tickets, if you can get through to anybody

[Claire.]

https://www.liverpoolfc.com/news/announcements/441736-important-information-for-fans-attending-liverpool-v-chelsea

ugh, entry time thing again.

[stonecold_jpm]

3.30 for a 5.30pm kick off, what an absolute farce this all is

[ScubaSteve]

3.30 for a 5.30pm kick off, what an absolute farce this all is

‘Advised entry times’ 

[Barneylfc∗]

3.30 for a 5.30pm kick off, what an absolute farce this all is

Would be more of a farce if there were no staggered kick off times and everyone rocked up at their normal time, having to delay the kick off. Or fire away with a half 5 kick off and 10000 people still standing outside.

[jonnypb]

3.30 for a 5.30pm kick off, what an absolute farce this all is

Just advised, but after Burnley it is worth getting there early until the issues are ironed out. The queues closer to KO looked pretty bad. I had folk still coming past me to get to their seat 30 mins after KO because of the queues and they arrived at their designated entry time.

[TeddyTime33]

They've changed the times so everyone is advised to get there by 5 instead of 15 mins before like Saturday. Not sure why they can't open the ground any earlier too, any little helps

[Billy Elliot]

Update on Burnley match

https://twitter.com/spiritofshankly/status/1431005897078288387

[TeddyTime33]

Update on Burnley match

https://twitter.com/spiritofshankly/status/1431005897078288387

fuck all then

[keano7]

They've changed the times so everyone is advised to get there by 5 instead of 15 mins before like Saturday. Not sure why they can't open the ground any earlier too, any little helps

This is going to carry on all season isn’t it. I don’t see how they can address it. If there was an simple solution it would have been implemented by now, three weeks post the friendlies trial. There’ll still be queues on Saturday evening but just be earlier and despite asking fans to get their 15 mins earlier than Burnley won’t mean that everyone will be guaranteed to get in before kick off.

My advised entry time is between 15.30-16.00 what am I supposed to do for two hours post kick off? I enjoy watching the warm ups and scouting the opposition but that’ll be from 16.50 onwards. That’s an 1hr 20 mins pottering around wasting time. I can’t enjoy a drink or two as I’m driving and the concourses will be rammed with people watching soccer Saturday and sauna-like conditions in an indoor COVID hotspot.

[TeddyTime33]

This is going to carry on all season isn’t it. I don’t see how they can address it. If there was an simple solution it would have been implemented by now, three weeks post the friendlies trial. There’ll still be queues on Saturday evening but just be earlier and despite asking fans to get their 15 mins earlier than Burnley won’t mean that everyone will be guaranteed to get in before kick off.

My advised entry time is between 15.30-16.00 what am I supposed to do for two hours post kick off? I enjoy watching the warm ups and scouting the opposition but that’ll be from 16.50 onwards. That’s an 1hr 20 mins pottering around wasting time. I can’t enjoy a drink or two as I’m driving and the concourses will be rammed with people watching soccer Saturday and sauna-like conditions in an indoor COVID hotspot.

I think they just hope everyone will become use to the technology and the queues will die down but I'm not sure. I usually aim for an hour before because I like watching warms up before too but I'll probably aim to be there near 2hrs before and see what the queues are like at that time. Shitty they don't have any food vans though

[jonnypb]

This is going to carry on all season isn’t it. I don’t see how they can address it. If there was an simple solution it would have been implemented by now, three weeks post the friendlies trial. There’ll still be queues on Saturday evening but just be earlier and despite asking fans to get their 15 mins earlier than Burnley won’t mean that everyone will be guaranteed to get in before kick off.

My advised entry time is between 15.30-16.00 what am I supposed to do for two hours post kick off? I enjoy watching the warm ups and scouting the opposition but that’ll be from 16.50 onwards. That’s an 1hr 20 mins pottering around wasting time. I can’t enjoy a drink or two as I’m driving and the concourses will be rammed with people watching soccer Saturday and sauna-like conditions in an indoor COVID hotspot.

I got in early against Burnley to avoid the queues. Would you rather be in early and chill, or stand in a huge queue and worry if you’ll make it in for KO?

[Shanklygates]

Post kick-off you'll have a game to watch But mine's early too. It was ok last week just catching up with people around you but different if you don't know them. Play a game on your phone? Or hope George gets there earlier?


It was interesting reading about people being moved without warning. My mate's mum's ST is 3 rows behind the home dug out. Last Saturday she was the only one in her row, even the other STHs weren't there. Today she got an email saying she's been moved to row 30 near the away fans. Her eye sight isn't great so things are going to be quite blurred back there. But so much for "we are all one big family" when they don;t even ring people or apologise. Who knows how long she will be back there for.
Guessing the others were all move last week but somehow they forgot her

Last week her phone didn't work either so she asked the steward at the turnstile....who had no clue as she was new! Then she was told to go and find a fan support assistant, which she did and then had to join the back of the queue again. Shouldn't the fan support people be by the entrances?! IMO no way she she had to go and FIND one.

[Billy Elliot]

fuck all then

Yes. It was shit and it'll continue to be shit, so fuck off. Well, more or less.

It'll be interesting to see what happens when listening to SOS becomes part of the constitution.

[Billy Elliot]

If there was an simple solution it would have been implemented by now, three weeks post the friendlies trial.

I agree, there's no simple solution. But surely, there's a few simple things they could do that would surely make things a bit better.

Have more stewards on, have them better briefed. Have the windows open so people can get help. Have more of the people on the concourse with the portable ale, so the queues for food aren't as big. And make sure they don't run out of food and ale on the concourse.

Won't solve everything but it's surely not that hard to make it a bit better.

[TeddyTime33]

Yes. It was shit and it'll continue to be shit, so fuck off. Well, more or less.

It'll be interesting to see what happens when listening to SOS becomes part of the constitution.

I'd say nothing major

[TheKid.]

Managed to sell my ticket for Burnley to a mate, transfer was flawless so that’s a plus

My NFC pass in my Apple Wallet has updated to Chelsea, but once again has gone into the expired section of my wallet

[LFC-forever]

Sorry if this has already been answered, it’s my first time i’m going Anfield this season and I bought a ticket for the chelsea game last night. After buying the ticket I’ve added the NFC pass to my wallet (members card) but the Chelsea game still hasn't updated, I’ve manually refreshed it and tried removed and re-adding the member card in wallet. I have an iPhone and have the latest Ios. If the Chelsea game doesn’t update am I able to use the QR code in the member pass to get access at the turnstile?? If anyone knows I’d be grateful for an answer.

[keano7]

I got in early against Burnley to avoid the queues. Would you rather be in early and chill, or stand in a huge queue and worry if you’ll make it in for KO?

Similar to Roy Keane, I live by the mantra that being on time is late and being late in unacceptable. I’d much prefer to be in the ground than fretting about not making it in by k/o but the way it’s going it’s going to impact on the ‘fun’ of the match day experience. Champions League kick offs at 7.45pm, they surely can’t ask fans to be in by 5.45?!

[AR48]

Similar to Roy Keane, I live by the mantra that being on time is late and being late in unacceptable. I’d much prefer to be in the ground than fretting about not making it in by k/o but the way it’s going it’s going to impact on the ‘fun’ of the match day experience. Champions League kick offs at 7.45pm, they surely can’t ask fans to be in by 5.45?!

Spot on! Having to be in two hours before is ridiculous. That is the same time frame as getting on a flight but unlike getting on a flight, there is no baggage, check in, passport control etc just a scan to enter the ground. Occasionally for Champions League games, I’ve still been in work two hours before. Normally for a weekend game, I want to be in the pub two hours before, not in a tight concourse.
I’ve no doubt the situation will improve in time, it wouldn’t be feasible to continue like this long term but the club need to look at some fixes in the short term.

[actwithoutwords]

No sign of U7 anywhere on the staggered times page. Good stuff!
Incidentally, can you bring a pint to your seat now? Saw a few photos from last week with people holding beers in the stands. Would be nice to avoid drinking inside in the concourse.

[Rhi]

No sign of U7 anywhere on the staggered times page. Good stuff!

No U9 either which is where we are. Going to aim for 4-4.30pm anyway.

[Alf]

Will be aim to be in the ground about an hour before kick off. I don't mind being in the ground to enjoy the build up when people get in at their normal times but last Saturday was a joke.

[jonnypb]

Sorry if this has already been answered, it’s my first time i’m going Anfield this season and I bought a ticket for the chelsea game last night. After buying the ticket I’ve added the NFC pass to my wallet (members card) but the Chelsea game still hasn't updated, I’ve manually refreshed it and tried removed and re-adding the member card in wallet. I have an iPhone and have the latest Ios. If the Chelsea game doesn’t update am I able to use the QR code in the member pass to get access at the turnstile?? If anyone knows I’d be grateful for an answer.

It took at least 24 hours after buying the ticket for Burnley to show on my members card. Have you turned off automatic updates and then switched it back on as that’s what I had to do? I believe people have used the QR codes to enter, but that’s when the game has been showing on the members card and the NFC hasn’t worked. If it’s not appeared by now then jump in the online chat to the club, you may have to wait a while in the queue to talk to someone!

[Shanklygates]

Incidentally, can you bring a pint to your seat now? Saw a few photos from last week with people holding beers in the stands. Would be nice to avoid drinking inside in the concourse.

No, stewards were sending people back t the concourse by me on the Kop.