Tried this in the gaming section but figured it may get more of a look in here. It’s an Xbox/Microsoft issue.
Wondering if anybody can help, it’s more outlook than an Xbox problem but it crosses over.
Got a new Xbox last week, didn’t want to reset my current outlook psssord as it was logged in on my phone so just thought I’d create a new outlook account for my Xbox. Did it through my iPhone, used suggested password which then didn’t save. Obviously haven’t got a scooby what that password is which wasn’t an issue until my Xbox is now telling me to enter the password to access my account. Been using it a week and not had to do that until today annoyingly.
I wouldn’t be arsed by it however I signed up to a trial of game pass which unless I can sign into the account, is going to auto renew. Tried using contact Xbox support but they won’t give me a number or live chat option as it says I can reset my password following the links.
I have done the reset my password option and provided details however it wants me to type in an old password, which I obviously don’t have! Have tried the account recovery form six times now and it keeps getting knocked back. I’ve even put in my Xbox gamer tag and the Xbox serial ID linked to the outlook account I created and logged into the Xbox on.
Not arsed about accessing the account again but really need to cancel game pass! I purchased it via the mobile phone number option, can I just tell ee to cancel it moving forwards? I’ve also used that option when signing up again on my other profile though so may be a problem there.
I’ve had a mare to be honest