Topic: Any of the RAWK laywers in?

[nidgemo]

Hi there all

I've been told that UK consumer law extends beyone the warranty to protect the consumers, under some sort of expected lifespan of the product - eg, if you buy something that should be realistically expected to last 5 years, and totally fails a few months after the one year warranty expires.

Is this true?

If so, where can I find some info about it, or even the specific law, so I can quote it to a manufacturer.

The problem, if it helps. My sister bought a computer, and it's dead as a doornail, with a complete motherboard failure. Like I said, I've been told that in this case, because large failures like this should not happen so soon, even outside warranty, that she's covered to some extent - even to possibly getting free repair.

Is this true?

Any help greatly appreciated!

 

[ttnbd]

It sounds familiar but not certain. Does the company she bought the computer from not have a return to base warranty? The motherboard on my pc failed just over a year after getting it and the firm i bought it from happily sent it back to base to get fixed, well in my case replaced.
try citizens advice

[Wigwamdelbert]

Nidge - these people are very good -

http://www.gccni.org.uk/consumerline/

think there is some sort of "fit for purpose" rule on goods.

[Jim Price]

Sale of Goods Act 1979 is the relevant legislation I would think, link to an advice sheet below:

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

Comes down to the reasonable man test, sounds like there is a case to be made there.

[Fiend]

this is good
http://www.howtocomplain.com/   

[Chivasino]

Basic consumer law is that a product should be of 'satisfactory quality' and 'fit for purpose' under the Sale of Goods Act.  These two conditions are implied into any contract so it doesn't matter if there is a warranty or not.
 
If a computer fails after 15 months, you could argue that it was not of satisfactory quality.
 
This all depends on whether they made you aware of it when you bought it, ie make sure no one said, 'it's on its last legs and will only last 15 months so get a warranty for 1 year only', when your sister bought it.
 
Good luck 

[Scally McBeal]

Basic consumer law is that a product should be of 'satisfactory quality' and 'fit for purpose' under the Sale of Goods Act.  These two conditions are implied into any contract so it doesn't matter if there is a warranty or not.
 
If a computer fails after 15 months, you could argue that it was not of satisfactory quality.
 
This all depends on whether they made you aware of it when you bought it, ie make sure no one said, 'it's on its last legs and will only last 15 months so get a warranty for 1 year only', when your sister bought it.
 
Good luck 

Is correct. It has to be of satisfactory quality. It doesn't have to be fit for purpose if she's using it for some sort of unusual purpose, unless she explained that at the time of the purchase. However, it sounds as though in the circumstances it's definitely worth a crack. Should think that a computer should last more than a year and a bit.

[nidgemo]

Thanks everyone

time for an angry (but polite) phone call - will let you know how I get on!

[Rizla]

Just threaten them with legal action...these fuckers are often pretty spineless and would back down just to save all the aggro

[L666KOP]

I could do with some advice from a lawyer ?

One that's familiar with a GBH case ?

[L666KOP]

Thanks for the rush of replies guys.....

It's now sorted.

And no, it wasn't me that had the issue...

 

[CraigDS]

Did you smack one of the hired help for not cutting the hedge into the right shape, Lord?

[JerseyKloppite]

I've not done any criminal law since law school but I'm happy to give you whatever help I can...

[John C]

An employment law question to help my daughters bf.
If you leave and your employer refuses to pay your final salary (week in hand) on the basis that you have to contribute to damage to a van, what specific employment law does this contravene?

[SP]

An employment law question to help my daughters bf.
If you leave and your employer refuses to pay your final salary (week in hand) on the basis that you have to contribute to damage to a van, what specific employment law does this contravene?

Starting point:

https://www.citizensadvice.org.uk/Documents/Advice%20factsheets/Employment/e-employer-withholds-your-pay.pdf

[Millie]

An employment law question to help my daughters bf.
If you leave and your employer refuses to pay your final salary (week in hand) on the basis that you have to contribute to damage to a van, what specific employment law does this contravene?

As well as reading SP's link.  Acas are worth a shout as well.

[John C]

Yep, thanks guys.

[Barneylfc∗]

If there is anyone familiar with custody law in Northern Ireland can you PM me please.

Thanks

[The 1989 Brit Awards]

Hello. I'm not sure where else to ask this but, does anyone (maybe a lawyer) know if the decisions and judgements of the European Court of Human Rights, concerning one state (say, UK), constitute case law that could be mandatory for other unrelated states (say, Netherlands)?

It's for my thesis, I'd appreciate any info