Topic: FAN UPDATE - Ticketing changes to reduce touting - discussion and ideas

[qBlaz3]

I am no proponent of Club propaganda but I have been reasonably close to this process.

You now have any members who wish to buy tickets in a sale properly registered to one card only.

1000 IDs that had cards and the ability to purchase now do not - this will be for a variety of reasons but undoubtedly it will have disrupted some touts.

At least 100 people bought but did not update. 60 of those at the Sheff Utd game didn't get in, but some of them are betting a last chance to sort.

The cancelled United tickets are going back into the GA sales.

I don’t disagree but this 20% bullshit is mad just tell us the number, no wonder there is speculation

[Graham Smith]

I don’t disagree but this 20% bullshit is mad just tell us the number, no wonder there is speculation

I've told you - they said 5000 were in the members' group who qualified and needed to Update - 1000 did not. That's 20%.

Not all 20% bought tickets, so far it was roughly 60 for Sheffield United and 100 for United who bought but did not update.

Not sure were the 7000 number has come from.

[scouser102002]

I am no proponent of Club propaganda but I have been reasonably close to this process.

You now have any members who wish to buy tickets in a sale properly registered to one card only.

1000 IDs that had cards and the ability to purchase now do not - this will be for a variety of reasons but undoubtedly it will have disrupted some touts.

At least 100 people bought but did not update. 60 of those at the Sheff Utd game didn't get in, but some of them are getting a last chance to sort.

The cancelled United tickets are going back into the GA
sales.

The club should have been this clear.

[qBlaz3]

I've told you - they said 5000 were in the members' group who qualified and needed to Update - 1000 did not. That's 20%.

Not all 20% bought tickets, so far it was roughly 60 for Sheffield United and 100 for United who bought but did not update.

Not sure were the 7000 number has come from.

When I said just tell us I mean the club directly

[scouser102002]

I've told you - they said 5000 were in the members' group who qualified and needed to Update - 1000 did not. That's 20%.

Not all 20% bought tickets, so far it was roughly 60 for Sheffield United and 100 for United who bought but did not update.

Not sure were the 7000 number has come from.

The 7000 number has come from the blog on the club website

[Welshred]

I've told you - they said 5000 were in the members' group who qualified and needed to Update - 1000 did not. That's 20%.

Not all 20% bought tickets, so far it was roughly 60 for Sheffield United and 100 for United who bought but did not update.

Not sure were the 7000 number has come from.

https://www.liverpoolfc.com/tickets/fan-update-blog

December 3rd update.

[scouser102002]

From the blog

December 3rd 12:00 – Over 7000 of you have verified since the start of the campaign. Make sure you complete the Fan Update process by December 31 or your entry into Anfield Stadium from January 1 will be affected.

https://www.liverpoolfc.com/tickets/fan-update-blog

[Tame_Impala]

Tell you what, wouldn't wanna be working the ticket office on Sunday, be absolute carnage

[didopich]

I reckon the club have sold a lot more hospitality and just giving us some crumbs.
7k qualified that 20% is roughly 1400tix extra in the November sale but we didn’t feel it in-fact sold just as quick if nit quicker! There should have been tickets left in that guaranteed sale!? Club is giving us sale for 100tix and they sold the rest as hospos .. that’s what I think and it ties up with the availability we had in the nov sale! There should have been over a thousand tickets left in that guaranteed sale if they are telling us the truth and that wasn’t the case. They were all gone

[Graham Smith]

https://www.liverpoolfc.com/tickets/fan-update-blog

December 3rd update.

2000 of those 5000 won't have the maximum credits and will be 'normal' memberships.

You have to do Fan Update to even have a chance of buying a ticket. Normal memberships that have not gone through the process can't buy tickets - or if they do they won't get in.

[Graham Smith]

I reckon the club have sold a lot more hospitality and just giving us some crumbs.
7k qualified that 20% is roughly 1400tix extra in the November sale but we didn’t feel it in-fact sold just as quick if nit quicker! There should have been tickets left in that guaranteed sale!? Club is giving us sale for 100tix and they sold the rest as hospos .. that’s what I think and it ties up with the availability we had in the nov sale! There should have been over a thousand tickets left in that guaranteed sale if they are telling us the truth and that wasn’t the case. They were all gone

Nope - all wrong.

[Barrowred]

I don't think anyone is doubting you Graham, it's more the point around that 90% of cards that qualified for United didn't buy them according to the figures.

[Luke 17]

The other tickets will be going the same place the Spurs away returns sale tickets went...

[Graham Smith]

I don't think anyone is doubting you Graham, it's more the point around that 90% of cards that qualified for United didn't buy them according to the figures.

You'll have to explain that to me.....

[qBlaz3]

2000 of those 5000 won't have the maximum credits and will be 'normal' memberships.

You have to do Fan Update to even have a chance of buying a ticket. Normal memberships that have not gone through the process can't buy tickets - or if they do they won't get in.

Eh? The fan update is 13+ only

[scouser102002]

2000 of those 5000 won't have the maximum credits and will be 'normal' memberships.

You have to do Fan Update to even have a chance of buying a ticket. Normal memberships that have not gone through the process can't buy tickets - or if they do they won't get in.

Eh?

Memberships not on 13+ have to do the update?

[Graham Smith]

Eh?

Memberships not on 13+ have to do the update?

No - but anyone wanting to be able to try and buy a ticket has to do the Update.

[davidsteventon]

Am confused. 1000 cards cancelled and of that eligible amount  only 100 bought united tickets?
The most touted game and 900 people of 1000 eligible  on 13+ decided not to buy?

[qBlaz3]

No - but anyone wanting to be able to try and buy a ticket has to do the Update.

This hasn’t been mentioned anywhere

[Craig S]

I don't think anyone is doubting you Graham, it's more the point around that 90% of cards that qualified for United didn't buy them according to the figures.

No it doesn't! 20% who qualified did not do the update. Of those 20% who did not update, 90% knew the game was up and did not even bother trying.

So it would be 18% of the cards that actually qualify did not buy for mancs ( 90%  of the 20%)

[Welshred]

No - but anyone wanting to be able to try and buy a ticket has to do the Update.

Sorry Graham I don't understand. That's only for the 13+ right? Those with under 13 credits haven't taken part in the fan update just yet so can still carry on buying tickets as normal?

The most touted game and 900 people of 1000 eligible  on 13+ decided not to buy?

Yes.

[Graham Smith]

Am confused. 1000 cards cancelled and of that eligible amount  only 100 bought united tickets?
The most touted game and 900 people of 1000 eligible  on 13+ decided not to buy?

No, again.

1000 of 5000 who could buy in the second sale did not Update.

Of that 1000 so far 60 for Sheffield United and 100 for United bought in the second sale (before the Update deadline passed) but because they did not Update they will not get in.

So, in the next sale anyone who has not Updated even if they have the right credits will not bebable to even buy.

[ChrisLFCKOP]

what a mess this has turned into, just from the fact that the club have not communicated clearly with us.  Thankfully Graham has managed to fill some of the gaps for us.

[Graham Smith]

Sorry Graham I don't understand. That's only for the 13+ right? Those with under 13 credits haven't taken part in the fan update just yet so can still carry on buying tickets as normal?

Yes.

Let's keep it simple.

If you have not done the Fan Update you will not be able to buy a members' sale ticket.

[Barrowred]

You'll have to explain that to me.....

My understanding of the figures are 1000 cards on 13+ haven't verfied? All of those cards were guaranteed for United but only 100 tickets have been put into the sale? Surely a lot more than that would have bought tickets for one of the biggest games of the season?
Apologies if I'm misunderstanding the figures.

[ScubaSteve]

No, again.

1000 of 5000 who could buy in the second sale did not Update.

Of that 1000 so far 60 for Sheffield United and 100 for United bought in the second sale (before the Update deadline passed) but because they did not Update they will not get in.

So, in the next sale anyone who has not Updated even if they have the right credits will not bebable to even buy.

When will the fan update take place for all members? Will it be in the summer now

[Welshred]

Let's keep it simple.

If you have not done the Fan Update you will not be able to buy a members' sale ticket.

So anyone with a members card who hasn't completed the fan update won't be able to buy a ticket? Not just those with 13+?

The club haven't communicated this to anyone whatsoever.

[qBlaz3]

Let's keep it simple.

If you have not done the Fan Update you will not be able to buy a members' sale ticket.

? That isn’t simple the club has not mentioned at all that this will be the case

[scouser102002]

Let's keep it simple.

If you have not done the Fan Update you will not be able to buy a members' sale ticket.

Graham I dont think you’re right here

[Welshred]

My understanding of the figures are 1000 cards on 13+ haven't verfied? All of those cards were guaranteed for United but only 100 tickets have been put into the sale? Surely a lot more than that would have bought tickets for one of the biggest games of the season?
Apologies if I'm misunderstanding the figures.

Why would they bother if they knew the tickets were going to be cancelled because they couldn't complete the fan update?

[didopich]

This is shambles!
The 13+ guaranteed sale .. pretty much sold out but we are told that over a thousand cards didn’t buy??
Even if we go by the 5k and 100tix left now ... where are the rest?? The  900tix that should have left on that day!?? I went on that day in early afternoon and couldn’t see any just here and there a pop up!

[ScubaSteve]

Let's keep it simple.

If you have not done the Fan Update you will not be able to buy a members' sale ticket.

From what date is that from Graham? Is that including Monday’s sale? Those on 4+ haven’t even had the option to go through the fan update yet

[ChrisLFCKOP]

Why would they bother if they knew the tickets were going to be cancelled because they couldn't complete the fan update?

tbf some may not have known about it.

[davidsteventon]

If of 1000 eligible only 100 bought United then there should have been 900 left in the first guaranteed sale then?

[Graham Smith]

My understanding of the figures are 1000 cards on 13+ haven't verfied? All of those cards were guaranteed for United but only 100 tickets have been put into the sale? Surely a lot more than that would have bought tickets for one of the biggest games of the season?
Apologies if I'm misunderstanding the figures.

1000 did not do the Update who could have.

Of that 1000, 100 bought United tickets and won't get in as they have had the sale cancelled and those 100 tickets are going back to GA.

[ChrisLFCKOP]

This is shambles!
The 13+ guaranteed sale .. pretty much sold out but we are told that over a thousand cards didn’t buy??
Even if we go by the 5k and 100tix left now ... where are the rest?? The  900tix that should have left on that day!?? I went on that day in early afternoon and couldn’t see any just here and there a pop up!

No if they didn't sell in the 13+ sale they would have sold in the 4+ sale.

[Barrowred]

Why would they bother if they knew the tickets were going to be cancelled because they couldn't complete the fan update?

Who knows, they probably thought they could still sell them on

[Graham Smith]

From what date is that from Graham? Is that including Monday’s sale? Those on 4+ haven’t even had the option to go through the fan update yet

No, I am talking about the twice yearly members' sale.

[Barrowred]

1000 did not do the Update who could have.

Of that 1000, 100 bought United tickets and won't get in as they have had the sale cancelled and those 100 tickets are going back to GA.

That's my point i find it hard to believe only a 100 of the 1000 only bought tickets.

[RebeccaLFC]

Let's keep it simple.

If you have not done the Fan Update you will not be able to buy a members' sale ticket.

Confused with that.

You’re simply not able to do the fan update if you haven’t attended 13+ from last season, in the exact same way you can’t buy a ticket in the 13+ sale if you’ve not been to 13+ games from last season. It doesn’t let you. And my boyfriend who hasn’t done the update had no issues getting in to Sheffield United at home which he bought in the members sale.