Topic: NFC Pass

[fintanmar]

When my son goes into tickets the <Download NFC Pass> seems to be greyed out.

See attatched

Are we doing something wrong?

[fintanmar]

According to the help video there should be  button next to history called General Admission NFC pass

It's not there

[18and6]

Are you a member?
If you are then click on memberships, tick the box for the type of membership you have and then that might free up the option to download the nfc pass.

[AR48]

According to the help video there should be  button next to history called General Admission NFC pass

It's not there

I’m having the same issue trying to download the ga nfc pass for my dad. The option isn’t there.

[walterwhite]

Have you's purchased the free pass you need here  https://ticketing.liverpoolfc.com/en-GB/memberships/general%20admission%20nfc%20pass

[fintanmar]

According to the help video there should be  button next to history called General Admission NFC pass

It's not there

Sorted

[hoppyLFC]

My pass has updated. Show all the details, turnstile, block but no seat numbers, anyone else have this?

[anfieldpurch]

Do i need to download the pass again or will the 1 from last season just update?

[swoopy]

Do i need to download the pass again or will the 1 from last season just update?

It will update. Assuming you had an NFC pass and not a one off distributed ticket.
Guess it will only update too if you've renewed your membership, if not I think you'll need to download the GA pass.

[John C]

Do i need to download the pass again or will the 1 from last season just update?

If you're a member not an ST holder I don't know mate, hopefully someone will help. ST holders and their F&F didn't last year so its new to us.
If its for Monday have you been able to have a ticket transferred to you?

[Spanish Al]

I’ve followed the guide but when I tick the box of the palace game the download button is greyed out.

I’ve then clicked on membership and clicked download nfc pass and it’s downloaded the palace ticket to my wallet but it’s a greyed out ticket. Gone back into the tickets section and selected the palace game again but still can’t download that specifically. I assume it will become available at some point.

Not sure why they’ve changed it, worked perfectly last season.

[AR48]

Sorted

Yep. Me too. Different than the video provided though 😂

[John C]

I’ve followed the guide but when I tick the box of the palace game the download button is greyed out.

I’ve then clicked on membership and clicked download nfc pass and it’s downloaded the palace ticket to my wallet but it’s a greyed out ticket. Gone back into the tickets section and selected the palace game again but still can’t download that specifically. I assume it will become available at some point.

Not sure why they’ve changed it, worked perfectly last season.

If you can see the entire ticket but its the colour grey its fine mate, I think everyone's is.

[Heg]

I’ve followed the guide but when I tick the box of the palace game the download button is greyed out.

I’ve then clicked on membership and clicked download nfc pass and it’s downloaded the palace ticket to my wallet but it’s a greyed out ticket. Gone back into the tickets section and selected the palace game again but still can’t download that specifically. I assume it will become available at some point.

Not sure why they’ve changed it, worked perfectly last season.

Follow the instructions here to update your NFC pass for the palace match. This worked for me.
https://faq.liverpoolfc.com/portal/en/kb/articles/my-nfc-pass-hasn-t-updated-with-the-next-game

[iamnant]

It says I can't download a General NFC as it says I already have one, but I can't see it on my phone.

I've been forwarded a ticket for tomorrow by an ST holder, and it's showing under my name on my account, but I can't access an NFC pass or a ticket.

Any help? I've tried all the videos I could see under the how to guides.

[swoopy]

It says I can't download a General NFC as it says I already have one, but I can't see it on my phone.

I've been forwarded a ticket for tomorrow by an ST holder, and it's showing under my name on my account, but I can't access an NFC pass or a ticket.

Any help? I've tried all the videos I could see under the how to guides.
[/quote
If you've already bought the nfc pass on the website go into your account > memberships > tick the little box next the the GA pass then download nfc pass

[iamnant]

It says I can't download a General NFC as it says I already have one, but I can't see it on my phone.

I've been forwarded a ticket for tomorrow by an ST holder, and it's showing under my name on my account, but I can't access an NFC pass or a ticket.

Any help? I've tried all the videos I could see under the how to guides.

If you've already bought the nfc pass on the website go into your account > memberships > tick the little box next the the GA pass then download nfc pass

Just done that and it says "Maximum number(1) of passes issued, remove one of the existing copies of this pass from an Apple device."

But I can't see an NFC pass anywhere on my phone.

Any ideas anyone?


***UPDATE: Little f*cker was hiding in my expired passes!***

[ianrush79]

If you've already bought the nfc pass on the website go into your account > memberships > tick the little box next the the GA pass then download nfc pass

Just done that and it says "Maximum number(1) of passes issued, remove one of the existing copies of this pass from an Apple device."

But I can't see an NFC pass anywhere on my phone.

Any ideas anyone?


***UPDATE: Little f*cker was hiding in my expired passes!***

I would guess that you, or someone else, has previously downloaded your nfc pass.  I’d send LFCHelp a DM on twitter if I were you

[redman1974]

If you have sent someone a ticket but it's not worked can they recall it and send it again

[J-Mc-]

Just got myself a ticket, got the NFC pass added to my apple wallet, can’t seem to add the palace ticket to it though.

I’ve checked and it’s set to auto updates ect but it’s just blank, palace ticket is in my account with a seat number ect, does it take a while to update?

[swoopy]

If you have sent someone a ticket but it's not worked can they recall it and send it again

No. If you've sent someone a ticket and it's gone from you account then it has worked. If by 'not worked' you mean it hasn't updated on their pass, it's not instant.

[swoopy]

Just got myself a ticket, got the NFC pass added to my apple wallet, can’t seem to add the palace ticket to it though.

I’ve checked and it’s set to auto updates ect but it’s just blank, palace ticket is in my account with a seat number ect, does it take a while to update?

It's not instant. Check again in the morning.

[J-Mc-]

It's not instant. Check again in the morning.

Cheers swoopy, appreciate it.

[iamnant]

I would guess that you, or someone else, has previously downloaded your nfc pass.  I’d send LFCHelp a DM on twitter if I were you

It was me the whole time - because it was added 2nd of August, 2021, Apple had made it an expired pass, but there it was in my expired passes with my Palace ticket showing.

Thank god!

[stevieG786]

Hi guys

Can I download the nfc pass for myself and my wife’s on the same phone? Or does it have to be two different/separate phones?

[ianrush79]

Hi guys

Can I download the nfc pass for myself and my wife’s on the same phone? Or does it have to be two different/separate phones?

Yes you can

[stevieG786]

Yes you can

Thanks 

[Sharado]

So here's one for the gang....

I can't access my son's email account [he's 6] as I forgot the password. I used my gmail as the 'safe' account or whatever to make sure I could access it in situations like this. Google say they'll be back to me in 48 hours [on saturday at 4pm]

I can't access his LFC account until I can access his gmail account [you guessed it, got the password wrong on his lfc account too]. So I can't download the NFC pass until I get access to his gmail.

Someone has sent me my ticket - it's worked fine. He's trying to send it to my son, but for the reasons above he doesn't have an NFC pass.

The guy sending the ticket, who I know well, has written to the club highlighting this and said I should go to the ticket office tonight to try to resolve.

My question - do people think I'll be able to resolve this at the ticket office/given a paper ticket or something for my lad? I *really* don't want to travel to the game to que up for ages at the ticket office to potentially not get in the game....

[Cletus vanDamme]

[/quote
If you've already bought the nfc pass on the website go into your account > memberships > tick the little box next the the GA pass then download nfc pass
[/quote]

Thanks Swoopy, I had same issue and didn’t realise I had to go to “Memberships” to tick the box and download the ticket to Google Wallet, all done now and ready to roll, thanks again 👍

[leonmc0708]

I cant seem to get through to LFC on the phone and chat isn't working.

I have an uncle whose season ticket we use now and again and he cant send me the ticket as I have a season ticket and it says I have exceeded the number - anyone know the work around here so I can take my lad ?

[Philipm20]

I cant seem to get through to LFC on the phone and chat isn't working.

I have an uncle whose season ticket we use now and again and he cant send me the ticket as I have a season ticket and it says I have exceeded the number - anyone know the work around here so I can take my lad ?

Register your lad here https://ticketing.liverpoolfc.com/ClientRequiredFallback.aspx?view=Login&next=~%2fCrmDetails.aspx#eSRO_Crm_PersonalDetails

Add your uncle as F and F and should be able to send his ticket to your lad. He will need to download the general nfc pass first

[kellan]

I'm going to assume when I forward a ticket it is automatically sent to the email address connected to the person receiving it? I've just bought 4 adult tickets for the women's match that's a one-off NFC pass entry. A ticket is for my brother, who didn't have any kind of membership so I added him as a friend/family using the email address he gave. The dozy prick sent me a typo in his text. The email address connected to him and his fan number doesn't exist. Can I activate all 4 tickets using my own pass on my own phone and get all four of us into ground that way, or will I still need to somehow get my brother's ticket to him?

Scratch the issue with my brother's ticket, I've salvaged it. My post is now just a straightforward question of whether all four of us can get in using my phone.

[swoopy]

Read that QR code screenshots worked fine.
If they don't enforce automatic refresh on iOS like they're doing on Android they're not working towards solving anything.

[didopich]

Seen on Twitter that hundreds of fans didn't get in till like 30 min into the game due to nfc issues.
A bit like Leeds last season.

[ScubaSteve]

Seen on Twitter that hundreds of fans didn't get in till like 30 min into the game due to nfc issues.
A bit like Leeds last season.

Reading those tweets it sounded like a mess. what do the club expect…they can’t send out one clear comms to everyone because they have over complicated the process.

I feel sorry for the team @lfchelp. Someone senior needs to be more accountable for these problems. The club don’t seem to issue statements and leave it to the lower level staff to deal with

[Sharado]

Have to say the ticket office were pretty decent last night. The whole thing was, in my view at least, pretty badly organized given there was only 48 hours before the game when people could swap but the ticket office were patient, calm and decent enough to get my issues sorted so good on them.

[Shanklygates]

My NFC pass didn't work again. The fella said to use the QR code, which is what I did last season. Just hope we can continue to do that

[stonecold_jpm]

NFC is still shite, both myself and my sister tried it but it didn’t work once again so had to use the code as couldn’t be bothered faffing about with it. It’ll cause chaos with massive queues again if the QR codes are stopped I guarantee it.

[DaveLFC]

Woke up to see an update, my season ticket has gone from my apple wallet and is greyed out on the website.

[swoopy]

NFC is still shite, both myself and my sister tried it but it didn’t work once again so had to use the code as couldn’t be bothered faffing about with it. It’ll cause chaos with massive queues again if the QR codes are stopped I guarantee it.

Where are you placing the phone on the reader at the ground out of curiosity