Register and post on the Virgin Media community forum, Virgin staff who manage those boards should be able to sort it…
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/bd-p/ManageAccountCable
Managed to speak with someone and after she checked my account I got this reply:
‘I have checked the notes on the account and can see that the install was cancelled due to the construction works that would be needed to our network to be able to provide the property with a service. This was decided on 7th February 2024 and subsequently your installation was cancelled.
As the installation delay was caused by construction, you would not be eligible for compensation under the automatic compensation scheme, though we do appreciate that this has been inconvenient for you. It's disappointing that we were not able to install your services as requested and can assure you that this is not the new customer journey we we aim to provide. Unfortunately, these types of delays can happen due to the way we provide our services.
I have raised a manual compensation review on the account to see if there is indeed any eligible compensation that can be applied for this and also raised the complaint at our side regarding your dissatisfaction with the delayed install and your new customer experience.’
Is this completely dead in the water now or do I still try but now go to comms ombudsman who seem to have success with similar cases?