Author Topic: FAN UPDATE - Ticketing changes to reduce touting - discussion and ideas  (Read 223849 times)

Offline Oh Campione

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #680 on: October 9, 2019, 05:09:04 pm »
People will just start going to the ticket office beforehand, saying they've lost their card and getting a paper ticket with no name on to get round the spot checks.

Fucking shit loads of paper tickets getting used every match from what I see

Can only get one replacement card a year so doesn't work doing that regularly

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #681 on: October 9, 2019, 05:09:19 pm »
I have never had a passport and don't have a photo license.

Contact the club mate, they'll sort you out.

Offline scouser102002

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #682 on: October 9, 2019, 05:09:56 pm »
Can only get one replacement card a year so doesn't work doing that regularly

I didn't say replacement card, I said duplicate paper ticket.

Offline Hij

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #683 on: October 9, 2019, 05:11:14 pm »
I'm not bothered by it really, but technically it's cheating the system isn't it.
Yeah I agree - but ultimately on the sliding scale of what needs tackling it's not particularly important. Especially if assigning the card meant the other lads got the credits for that particular game? That's not clear to be fair, it might just be that you're only allowed to move it on a particular number of times and you retain the credits. It's vague on how it will be used down the line.

They also probably know there are loads on 13+ who don't actually go to 13 - so they'll probably get a clearer indication of how often cards are moved on for games if you have to specify who is going if it isn't the holder of the card - and how often the composition of the crowd is different from week to week. I wonder if it will also help them with the Anny Road plans in regards to that data?
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Offline Oh Campione

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #684 on: October 9, 2019, 05:11:14 pm »
I didn't say replacement card, I said duplicate paper ticket.

You said lost card.  I guess the club will just start saying no to issuing paper tickets unless it gets recorded as a lost card.  The vast majority of the paper tickets we usually see will be corporates round the ground

Offline arhey

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #685 on: October 9, 2019, 05:12:16 pm »
People will just start going to the ticket office beforehand, saying they've lost their card and getting a paper ticket with no name on to get round the spot checks.

Fucking shit loads of paper tickets getting used every match from what I see

But they'll have to prove they are who they are, won't they. And isn't it a tenner for a replacement card? The club could easily log how many times that happens and investigate, surely.

Look, there's always going to be ways around any system but this looks like a move forward from the current shitstorm.

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #686 on: October 9, 2019, 05:12:35 pm »
People will just start going to the ticket office beforehand, saying they've lost their card and getting a paper ticket with no name on to get round the spot checks.

Fucking shit loads of paper tickets getting used every match from what I see

The paper tickets have names on.

Offline Hij

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #687 on: October 9, 2019, 05:13:15 pm »
Thanks mate, he’s on my friends and family anyway so should be easy enough.
Just to clarify, based on what they've said so far then for Arsenal you'll be able to move it on as usual without letting them know. Just after November it might be a case of letting them know through the website who is going instead once they have completed this process.
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Online John C

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #688 on: October 9, 2019, 05:13:34 pm »
My initial reaction was please no fans /owner battles when we're on such a great league campaign but on the face of it most people will be ok.

My only concern is how the family and friends sharing aspect will be facilitated. That needs clarifying asap.

Offline scouser102002

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #689 on: October 9, 2019, 05:13:42 pm »
You said lost card.  I guess the club will just start saying no to issuing paper tickets unless it gets recorded as a lost card.  The vast majority of the paper tickets we usually see will be corporates round the ground

That's the excuse for needing a paper ticket, they could also just say they have left it at home and need a duplicate paper ticket, then they don't need a new card.

They won't be able to stop issuing paper tickets as there will be people genuinely needing them.

Also, there must be shit loads of corporates in the upper Main stand then. And well everywhere else


Offline Hij

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #690 on: October 9, 2019, 05:14:50 pm »
That's the excuse for needing a paper ticket, they could also just say they have left it at home and need a duplicate paper ticket, then they don't need a new card



If they add a note to the users account each time that takes place then it wouldn't be long before they notice a pattern and do something about it to be fair.

And as Phil says, the ticket still has a name on it. One of my mates genuinely lost his card for Salzburg and had a paper ticket - I ended up keeping the ticket as I file all of my tickets into a photo album and usually have to create blag ones for the home games to fill in what would otherwise be gaps.
« Last Edit: October 9, 2019, 05:16:25 pm by Hij »
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Offline BobPaisley3

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #691 on: October 9, 2019, 05:15:14 pm »
Just to clarify, based on what they've said so far then for Arsenal you'll be able to move it on as usual without letting them know. Just after November it might be a case of letting them know through the website who is going instead once they have completed this process.
Yeah reading it again that’s exactly how I perceive it. Cheers
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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #692 on: October 9, 2019, 05:17:14 pm »
That's the excuse for needing a paper ticket, they could also just say they have left it at home and need a duplicate paper ticket, then they don't need a new card.

They won't be able to stop issuing paper tickets as there will be people genuinely needing them.

Also, there must be shit loads of corporates in the upper Main stand then. And well everywhere else



You need photographic ID to get a duplicate. I forgot my card for bayern last year and needed to show driving licence. I also had the card that was used to pay for it in my wallet.
It cost me £10 for the re-print, so I won't be doing that again.

Offline Welshred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #693 on: October 9, 2019, 05:19:08 pm »
That's the excuse for needing a paper ticket, they could also just say they have left it at home and need a duplicate paper ticket, then they don't need a new card.

They won't be able to stop issuing paper tickets as there will be people genuinely needing them.

Also, there must be shit loads of corporates in the upper Main stand then. And well everywhere else



Don't have the ID for the paper ticket you don't get the card.

Honestly the club is damned if they do and damned if they don't on these things. People will always find issues with something the club try to change. IMO this is a change for the good in attempting to clamp down on tout behaviour. It won't stop them all but if 20% of the touts cards get taken out of the process by this then the club have done something right. If more, brilliant.

Offline Hij

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #694 on: October 9, 2019, 05:19:14 pm »
You need photographic ID to get a duplicate. I forgot my card for bayern last year and needed to show driving licence. I also had the card that was used to pay for it in my wallet.
It cost me £10 for the re-print, so I won't be doing that again.
That's so weird - it's like they flip a coin on the £10 charge. Our mate did the same thing for Salzburg - no £10 charge.
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Offline arhey

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #695 on: October 9, 2019, 05:19:57 pm »
Don't have the ID for the paper ticket you don't get the card.

Honestly the club is damned if they do and damned if they don't on these things. People will always find issues with something the club try to change. IMO this is a change for the good in attempting to clamp down on tout behaviour. It won't stop them all but if 20% of the touts cards get taken out of the process by this then the club have done something right. If more, brilliant.

Agreed

Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #696 on: October 9, 2019, 05:20:08 pm »
Graham, how can I provide identity when I don't have a passport or photo license?
Edit:just seen your answer, what would be a qualifying I'd?
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Citizens Card sounds best and cheapest for you
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Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #697 on: October 9, 2019, 05:20:47 pm »
Would people with lapsed memberships have to do the updates with the ID now, or only when they bought a new membership? Sorry if that sounds an obvious question but seeing as they're actually in the system currently.

Only applying to ticket buyers.
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Offline scouser102002

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #698 on: October 9, 2019, 05:21:06 pm »
If they add a note to the users account each time that takes place then it wouldn't be long before they notice a pattern and do something about it to be fair.


True.

But then again, they haven't noticed that they have cards under the names of Joe Bloggs 1 and 2, or 100 cards registered at the same address have they, haha

Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #699 on: October 9, 2019, 05:22:06 pm »
Hi Graham, my mate is using my card for Arsenal as I’m away that week. Is this now illegal?

No
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Offline scouser102002

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #700 on: October 9, 2019, 05:22:28 pm »
You need photographic ID to get a duplicate. I forgot my card for bayern last year and needed to show driving licence. I also had the card that was used to pay for it in my wallet.
It cost me £10 for the re-print, so I won't be doing that again.

Yeah, I remember now from the days of paper tickets, it has your member no. and surname on.


Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #701 on: October 9, 2019, 05:23:42 pm »
There's about 15 of us use 4 cards. Bit annoying we will be weeded out eventually because they can't properly crack down on the real touts.

You won't necessarily. Post all of this there is talk tickets/memberships in lead names and limited passing on and sharing continuing.
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Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #702 on: October 9, 2019, 05:24:54 pm »
They do, loads of people have got at least 2 cards in one name and I know a couple who have got many more - over 5. These will have been held for a long time though, probably 20 years or more.
Well, they are losing four of the five in their name.
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Offline scouser102002

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #703 on: October 9, 2019, 05:26:27 pm »
Don't have the ID for the paper ticket you don't get the card.

Honestly the club is damned if they do and damned if they don't on these things. People will always find issues with something the club try to change. IMO this is a change for the good in attempting to clamp down on tout behaviour. It won't stop them all but if 20% of the touts cards get taken out of the process by this then the club have done something right. If more, brilliant.

I haven't slated the club here, nor am I finding issues with what the club is changing, in fact the opposite, I have highly commended them on it.

I'm just pointing out the tricks people can pull to get around things, ifi the club are on top of these then great.

Offline sambhi92

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #704 on: October 9, 2019, 05:26:42 pm »
At least we know the members sale is in November now lol
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Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #705 on: October 9, 2019, 05:27:36 pm »
My initial reaction was please no fans /owner battles when we're on such a great league campaign but on the face of it most people will be ok.

My only concern is how the family and friends sharing aspect will be facilitated. That needs clarifying asap.

That won't happen until at least end of season /Summer 2020 earliest.
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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #706 on: October 9, 2019, 05:27:37 pm »
Bagsy not going first in trying to change the name on a season ticket to a different one.

Let me know how get on ha ha

Offline hawkwind

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #707 on: October 9, 2019, 05:28:15 pm »
Citizens Card sounds best and cheapest for you
Thanks Graham, I always thought they were just for the younger generation not oldies like me, I'll get onto it tonight thanks.

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #708 on: October 9, 2019, 05:28:53 pm »
Wonder will address verification be needed too
Address is on your drivers licence
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Offline Welshred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #709 on: October 9, 2019, 05:32:27 pm »
At least we know the members sale is in November now lol

It has always been in November

Offline davidsteventon

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #710 on: October 9, 2019, 05:42:11 pm »
I recently looked to register for an AC Milan card to get tickets to their derby game. (I didn't in the end I got general sale).

But a few things.

To get a card, you have to be verified, by giving your details, including a photo, a passport scan and a selfie with said things.

If you wanted to, you could then pass your ticket via their system, to another card holder.

I don't know about credits or implications.


Seems a sensible approach. (In Italy it's law to have name on ticket or card btw).

It's as above really what I said about Italian footy recently.

As long as you make it so that you can pass a ticket on to someone who is also registered, then the complaints should be minimal for this. Also when I attended the above game I had to show my ID (as did the other 80k). Was no issue.

I hope for that that share - can assign the card via a system.

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Offline Barrowred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #711 on: October 9, 2019, 05:45:21 pm »
All in all it seems like a step in the right direction from the club if it is an amnesty as such.
Only potential issue I can foresee around the transferring of names for a particular match would be in the cup competitions. If you can't make it and transferring the game to another person means you lose your credit so potentially missing out on the chance of a ticket in upcoming rounds of even a final I would imagine the majority of people will let the seat stay empty.

To say it you don't attend you lose your credit anyway isn't the way forward as many things can happen prior to kick off that can stop you actually getting to the game.

Offline elliotsmith101

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #712 on: October 9, 2019, 05:50:57 pm »
All in all it seems like a step in the right direction from the club if it is an amnesty as such.
Only potential issue I can foresee around the transferring of names for a particular match would be in the cup competitions. If you can't make it and transferring the game to another person means you lose your credit so potentially missing out on the chance of a ticket in upcoming rounds of even a final I would imagine the majority of people will let the seat stay empty.

To say it you don't attend you lose your credit anyway isn't the way forward as many things can happen prior to kick off that can stop you actually getting to the game.

See what you're saying but for all the potential solutions I think it's by far the best way forward - I think the number of people willing to effectively "buy" a credit without actually attending a game will be low - also you could deal with it by forcing those individuals who genuinely have a reason for missing the game to contact the club explaining the circumstances in order to reinstate their credit. It'd be too much of a faff to exploit regularly and could be easily spotted by the club.

Offline Barrowred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #713 on: October 9, 2019, 06:01:18 pm »
See what you're saying but for all the potential solutions I think it's by far the best way forward - I think the number of people willing to effectively "buy" a credit without actually attending a game will be low - also you could deal with it by forcing those individuals who genuinely have a reason for missing the game to contact the club explaining the circumstances in order to reinstate their credit. It'd be too much of a faff to exploit regularly and could be easily spotted by the club.
I agree it's the right move but I think you would be surprised how many cup tickets get passed on due to them being night games,group games,early rounds or lower league opposition

Offline Welshred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #714 on: October 9, 2019, 06:02:12 pm »
I agree it's the right move but I think you would be surprised how many cup tickets get passed on due to them being night games,group games,early rounds or lower league opposition

This isn't about passing on tickets though. It is about ensuring the one membership equals one person and not having one person having access to five memberships

Offline davidsteventon

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #715 on: October 9, 2019, 06:03:30 pm »
My mate takes his kids alternative weeks.

What’s the plan!?

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #716 on: October 9, 2019, 06:05:44 pm »
All in all it seems like a step in the right direction from the club if it is an amnesty as such.
Only potential issue I can foresee around the transferring of names for a particular match would be in the cup competitions. If you can't make it and transferring the game to another person means you lose your credit so potentially missing out on the chance of a ticket in upcoming rounds of even a final I would imagine the majority of people will let the seat stay empty.

To say it you don't attend you lose your credit anyway isn't the way forward as many things can happen prior to kick off that can stop you actually getting to the game.

Ultimately, if you don't go you won't get the credit - end of.
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Offline Welshred

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #717 on: October 9, 2019, 06:06:31 pm »
My mate takes his kids alternative weeks.

What’s the plan!?

Carry on as usual but get the memberships verified in the names they are in

Offline Graham Smith

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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #718 on: October 9, 2019, 06:06:58 pm »
My mate takes his kids alternative weeks.

What’s the plan!?

Ultimately if it is STs he'll have them as Friends and Family, so no issue.
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Re: Ticketing changes to reduce touting - discussion and ideas
« Reply #719 on: October 9, 2019, 06:07:03 pm »
This isn't about passing on tickets though. It is about ensuring the one membership equals one person and not having one person having access to five memberships
I know I was just making the point that it people lost the credit they could potentially let the seat stay empty. Just looking at what could happen that's all.

As I said I think it's a good idea